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Ethics Program Final Report. A collaboration between the MPA 600 – Fall 2007, MPA 504 – Winter 2008, and the Los Angeles World Airport- Ontario International . Picture Source: Google images. Introduction. Letter of Understanding Between Cal Poly Pomona’s MPA Program &

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Ethics program final report

Ethics Program

Final Report

A collaboration between the

MPA 600 – Fall 2007,

MPA 504 – Winter 2008,

and the Los Angeles World Airport-

Ontario International

Picture Source: Google images


Ethics program final report

Introduction

Letter of Understanding

Between Cal Poly Pomona’s MPA Program

&

The Los Angeles World Airport/

Ontario International

Scope of Work:

Assess the Ethics Training Provided by the Airport

Picture Source: Google images


Ethics program final report

Introduction: Key Participants

  • Cal Poly Pomona;

  • Dr. Sandra M. Emerson – Faculty, MPA 600, MPA 504

  • The MPA 600 and MPA 504 Classes

  • LAWA/Ontario;

  • Jess Romo, Airport Manager

  • Dr. Bennett Monye’, Airport Administrator

  • Stan Rogers, Airport Administrator


Ethics program final report

Methodology

  • Develop an instrument for measuring ethics

  • Train students in ethics and on administering survey

  • Questions in six core ethic areas

  • Survey LAWA/ONT Employees

  • Collect and Input data from Questionnaires

  • Analyze Data

  • Final Report & Presentation


Ethics program final report

Methodology

Survey Response %

Sample Size

Return rate = 71%

Return rate per area

Completed Spanish surveys.


Ethics program final report

Who Are the Respondents?

311 Surveys returned from a total population of 439

  • Male, 40-49 Years Old

  • Hispanic/ Latino

  • Some College/ Technical Training

  • Responded in English

Typical Demographic:

  • 10 Years or More at LAWA,

  • Does Not Supervise, and

  • Works in the Operations area

Typical Organizational


Ethics program final report

Literature Review

Deontology

Four Frameworks: Ethical Relativism, Teleology, Virtue Theory,

and Deontology

Deontology: Looks at the principal of actions and why they are carried out as opposed to what is the outcome of actions. It considers the consequences of consistently applying a standard over time

7


Ethics program final report

Literature Review

High Road & Low Road

Low Road: Primitive, reactive, negative, punitive

High Road: Pro-active system, focused on human

development and problem solving strategies.


Ethics program final report

Literature Review

Can We Train Adults to be Ethical?

Lawrence Kohlberg: Moral Reasoning &

Stages of Development

John Locke: Blank Slate Theory

Experience and the Development of Ethics


Ethics program final report

Literature Review

Changing Demographics in Workforce

Heterogeneous workforce in American / Perception of ethical issues

Supervisor leads by example

Train leaders in diversity issues in the workforce

10


Ethics program final report

Literature Review

Ethical Behavior Consequences

  • Ethical frameworks / individual perceptions / reactions to an organization’s actions.

  • Ethical frameworks & Information (attends to, encodes, and evaluates.

  • Having a voice in the decision making process.


Ethics program final report

Honesty:

Definition: employee awareness and understanding of ethical conduct both within and outside of the organization.

  • Modest influence: gender / phone bill

Data Analysis:


Ethics program final report

Honesty:

Significant:

gender / the sum of all honesty

Data Analysis:


Ethics program final report

Honesty:

Modest Influence:

area /there is a gap between what we say and do

Data Analysis:


Ethics program final report

Integrity:

Definition: Employees ability to uphold the truth and fulfill their duties.

Ethnicity / reward ethical behavior

Data Analysis:


Ethics program final report

Integrity:

Area / disagree with ethics rewarded

Data Analysis:

16


Ethics program final report

Integrity:

Area / supervisor / reward ethical behavior

Data Analysis:


Ethics program final report

Responsibility:

  • Definition: Value opinions / Deadlines / Inconsistencies

  • Evaluating Responsibility

  • Inconsistency – Feedback and Policy

  • Perceived Tolerance of Misconduct

  • Problems with Deadlines

  • Sum of Responsibility

Data Analysis:


Ethics program final report

Responsibility:

Modest influence:

Ethnicity / willingness to talk to supervisor

Data Analysis:


Ethics program final report

Responsibility:

Ethnicity / supervise / willingness to talk to supervisor

Data Analysis:


Ethics program final report

Responsibility:

Perceived Tolerance of Misconduct

Modest Influence

Agree -Little tolerance for misconduct / education

Data Analysis:


Ethics program final report

Responsibility:

Sum of Responsibility

Supervise / sum of responsibility score

Data Analysis:


Ethics program final report

Responsibility:

Sum of Responsibility

Area / sum of responsibility score

Data Analysis:

23


Ethics program final report

Responsibility:

  • Responsibility

    • Greatest Influences:

    • Ethnicity

    • Education

    • Area

    • Supervise

Data Analysis:


Ethics program final report

Public Trust:

Definition: Public interest / Concerns resolves / right to know /

helping unhappy patron

Agree with Organization Resolves Public’s Concerns

Data Analysis:


Ethics program final report

Sum of Public Trust

Public Trust:

Agency promotes public interest

Data Analysis:


Ethics program final report

Sum of Public Trust

Public Trust:

Sum of public trust by area of responsibility

Data Analysis:

27


Ethics program final report

Citizenship: interest

Definition: Commitment to health / environmental misconduct / complains on coworkers

Significant relationship: Committed to Health / Area **

Data Analysis:


Ethics program final report

Citizenship: interest

Significant: Gender and MySpace

Data Analysis:


Ethics program final report

Respect & Collaboration: interest

Definition: Respect & Collaboration in order to promote human worth and foster partnerships among the employees.

  • Employees treated fairly within organization

  • Lines of communication are open

  • Sharing difference of opinions

  • Apologize for inconsiderate remark

Data Analysis:


Ethics program final report

Respect & Collaboration: interest

  • Relationship:

  • Treated fairly / area / supervise

Data Analysis:

31


Ethics program final report

Respect & Collaboration: interest

  • Relationship:

  • Lines of Communication / area / supervise

Data Analysis:

32


Ethics program final report

Respect & Collaboration: interest

  • Areas for Improvement:

  • Communication

  • Consistent application of policies

  • Supervisory motivational and sensitivity training

Data Analysis:

33


Ethics program final report

LAWA/Ontario Organizational Ethics: interest

Definition: Organization’s Ethics = Respondents’ answers to ten specific Employee Survey questions.

Demographic / ethical viewpoints / Views on the organization’s ethics

Individual Characteristics:

Age Gender

Area or responsibilityLanguage

EducationSupervisory status

EthnicityYears in org.

Data Analysis:


Ethics program final report

LAWA/Ontario Organizational Ethics: interest

Area of Responsibility & Organizational Ethics

Public safety ranked the lowest of the three groups

Data Analysis:


Ethics program final report

LAWA/Ontario Organizational Ethics: interest

Years in Organization & Organizational Ethics

Less than 3 year and more than 10 years: related

Data Analysis:


Ethics program final report

LAWA/Ontario Organizational Ethics: interest

Conclusions

Area of Responsibility and number of years in the organization influence the perception of the Airport ethics

Data Analysis:

How to utilize this new found information:

Consistent ethics training  create, grow, maintain, and evaluate.


Ethics program final report

40.0% interest

30.0%

Percent

20.0%

33.8%

26.0%

21.2%

10.0%

11.6%

7.4%

0.0%

A

B

C

D

not passing

Sum of Individual Ethics by Grades

Sum of Individual Ethics:

Definition: The score was derived from questions 7, 10, and 14-23.

individual would respond to specific ethical scenarios.

Data Analysis:


Ethics program final report

does respondent interest

40.0%

supervise others

yes

no

30.0%

Percent

20.0%

36.3

%

33.5

%

27.5

25.6

%

%

20.7

10.0%

%

17.6

%

14.3

12.1

%

%

6.6

5.9

%

%

0.0%

A

B

C

D

not

passing

Sum of Individual Ethics by Grades

Sum of Individual Ethics:

Supervised others / individual ethical score

.

Data Analysis:


Ethics program final report

Sum of All Ethics: interest

Definition: Composite index made up of all the individual ethic questions (22) in the 6 areas (honesty, integrity, trust, responsibility, respect/collaboration and citizenship)

Individual Characteristics:

Age Gender

Area or responsibilityLanguage

EducationSupervisory status

EthnicityYears in org.

Data Analysis:


Ethics program final report

Sum of All Ethics: interest

Significant: sum of ethics / years in organization

Data Analysis:


Ethics program final report

The Training Experience interest

Ethics training (overall, instructor knowledge, setting & supervise, influence)

Ethics training / sum of organization ethics


Ethics program final report

The Training Experience interest

Ethics training (overall, instructor knowledge, setting & supervise, influence)

overall rating / Instructors knowledge


Ethics program final report

Future Training Needs interest

Training topics (regarding gifts, contracts, public trust, employee relations, employee communication confidential information, records, public health, environmental issues, sharing information and/or use of technology)

Training on employee communication


Ethics program final report

Future Training Needs interest

Training on employee relations


Ethics program final report

Conclusions interest

  • Organizational Factors/ area, supervise and yrs.

    • Area influence all 6 core values,

    • Supervise influences 3

    • Years influences integrity and sum of all

  • Individual / Demographic factors / ethic and gender

    • Citizenship,

    • Responsibility,

    • Honesty, and

    • Integrity.

46


Ethics program final report

Conclusions interest

  • Moving forward

    • Literature review:

      • Changing demographics in US workforce,

      • High road approach to ethics.

    • Based on feedback:

      • Training using outside professional sources,

      • Focused on employee relations and

      • communications,

    • Customized training for specialized areas in organization,

    • Address issues of gender and ethnicity.

47


Ethics program final report

Conclusions interest

The Good NEWS!

Sum of ethics unrelated to;

Age Gender

Area or responsibilityLanguage

EducationSupervisory status

Ethnicity

67 %

Of respondents receiving grades of fair or better (passing)

48


Ethics program final report

Thank you, interest


Ethics program final report

Q & A interest


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