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Ethics Program Final Report. A collaboration between the MPA 600 – Fall 2007, MPA 504 – Winter 2008, and the Los Angeles World Airport- Ontario International . Picture Source: Google images. Introduction. Letter of Understanding Between Cal Poly Pomona’s MPA Program &

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Ethics program final report

Ethics Program

Final Report

A collaboration between the

MPA 600 – Fall 2007,

MPA 504 – Winter 2008,

and the Los Angeles World Airport-

Ontario International

Picture Source: Google images


Ethics program final report

Introduction

Letter of Understanding

Between Cal Poly Pomona’s MPA Program

&

The Los Angeles World Airport/

Ontario International

Scope of Work:

Assess the Ethics Training Provided by the Airport

Picture Source: Google images


Ethics program final report

Introduction: Key Participants

  • Cal Poly Pomona;

  • Dr. Sandra M. Emerson – Faculty, MPA 600, MPA 504

  • The MPA 600 and MPA 504 Classes

  • LAWA/Ontario;

  • Jess Romo, Airport Manager

  • Dr. Bennett Monye’, Airport Administrator

  • Stan Rogers, Airport Administrator


Ethics program final report

Methodology

  • Develop an instrument for measuring ethics

  • Train students in ethics and on administering survey

  • Questions in six core ethic areas

  • Survey LAWA/ONT Employees

  • Collect and Input data from Questionnaires

  • Analyze Data

  • Final Report & Presentation


Ethics program final report

Methodology

Survey Response %

Sample Size

Return rate = 71%

Return rate per area

Completed Spanish surveys.


Ethics program final report

Who Are the Respondents?

311 Surveys returned from a total population of 439

  • Male, 40-49 Years Old

  • Hispanic/ Latino

  • Some College/ Technical Training

  • Responded in English

Typical Demographic:

  • 10 Years or More at LAWA,

  • Does Not Supervise, and

  • Works in the Operations area

Typical Organizational


Ethics program final report

Literature Review

Deontology

Four Frameworks: Ethical Relativism, Teleology, Virtue Theory,

and Deontology

Deontology: Looks at the principal of actions and why they are carried out as opposed to what is the outcome of actions. It considers the consequences of consistently applying a standard over time

7


Ethics program final report

Literature Review

High Road & Low Road

Low Road: Primitive, reactive, negative, punitive

High Road: Pro-active system, focused on human

development and problem solving strategies.


Ethics program final report

Literature Review

Can We Train Adults to be Ethical?

Lawrence Kohlberg: Moral Reasoning &

Stages of Development

John Locke: Blank Slate Theory

Experience and the Development of Ethics


Ethics program final report

Literature Review

Changing Demographics in Workforce

Heterogeneous workforce in American / Perception of ethical issues

Supervisor leads by example

Train leaders in diversity issues in the workforce

10


Ethics program final report

Literature Review

Ethical Behavior Consequences

  • Ethical frameworks / individual perceptions / reactions to an organization’s actions.

  • Ethical frameworks & Information (attends to, encodes, and evaluates.

  • Having a voice in the decision making process.


Ethics program final report

Honesty:

Definition: employee awareness and understanding of ethical conduct both within and outside of the organization.

  • Modest influence: gender / phone bill

Data Analysis:


Ethics program final report

Honesty:

Significant:

gender / the sum of all honesty

Data Analysis:


Ethics program final report

Honesty:

Modest Influence:

area /there is a gap between what we say and do

Data Analysis:


Ethics program final report

Integrity:

Definition: Employees ability to uphold the truth and fulfill their duties.

Ethnicity / reward ethical behavior

Data Analysis:


Ethics program final report

Integrity:

Area / disagree with ethics rewarded

Data Analysis:

16


Ethics program final report

Integrity:

Area / supervisor / reward ethical behavior

Data Analysis:


Ethics program final report

Responsibility:

  • Definition: Value opinions / Deadlines / Inconsistencies

  • Evaluating Responsibility

  • Inconsistency – Feedback and Policy

  • Perceived Tolerance of Misconduct

  • Problems with Deadlines

  • Sum of Responsibility

Data Analysis:


Ethics program final report

Responsibility:

Modest influence:

Ethnicity / willingness to talk to supervisor

Data Analysis:


Ethics program final report

Responsibility:

Ethnicity / supervise / willingness to talk to supervisor

Data Analysis:


Ethics program final report

Responsibility:

Perceived Tolerance of Misconduct

Modest Influence

Agree -Little tolerance for misconduct / education

Data Analysis:


Ethics program final report

Responsibility:

Sum of Responsibility

Supervise / sum of responsibility score

Data Analysis:


Ethics program final report

Responsibility:

Sum of Responsibility

Area / sum of responsibility score

Data Analysis:

23


Ethics program final report

Responsibility:

  • Responsibility

    • Greatest Influences:

    • Ethnicity

    • Education

    • Area

    • Supervise

Data Analysis:


Ethics program final report

Public Trust:

Definition: Public interest / Concerns resolves / right to know /

helping unhappy patron

Agree with Organization Resolves Public’s Concerns

Data Analysis:


Ethics program final report

  • Agree that the organization acts to promote the publics interest

Sum of Public Trust

Public Trust:

Agency promotes public interest

Data Analysis:


Ethics program final report

  • Agree that the organization acts to promote the publics interest

Sum of Public Trust

Public Trust:

Sum of public trust by area of responsibility

Data Analysis:

27


Ethics program final report

Citizenship:

Definition: Commitment to health / environmental misconduct / complains on coworkers

Significant relationship: Committed to Health / Area **

Data Analysis:


Ethics program final report

Citizenship:

Significant: Gender and MySpace

Data Analysis:


Ethics program final report

Respect & Collaboration:

Definition: Respect & Collaboration in order to promote human worth and foster partnerships among the employees.

  • Employees treated fairly within organization

  • Lines of communication are open

  • Sharing difference of opinions

  • Apologize for inconsiderate remark

Data Analysis:


Ethics program final report

Respect & Collaboration:

  • Relationship:

  • Treated fairly / area / supervise

Data Analysis:

31


Ethics program final report

Respect & Collaboration:

  • Relationship:

  • Lines of Communication / area / supervise

Data Analysis:

32


Ethics program final report

Respect & Collaboration:

  • Areas for Improvement:

  • Communication

  • Consistent application of policies

  • Supervisory motivational and sensitivity training

Data Analysis:

33


Ethics program final report

LAWA/Ontario Organizational Ethics:

Definition: Organization’s Ethics = Respondents’ answers to ten specific Employee Survey questions.

Demographic / ethical viewpoints / Views on the organization’s ethics

Individual Characteristics:

Age Gender

Area or responsibilityLanguage

EducationSupervisory status

EthnicityYears in org.

Data Analysis:


Ethics program final report

LAWA/Ontario Organizational Ethics:

Area of Responsibility & Organizational Ethics

Public safety ranked the lowest of the three groups

Data Analysis:


Ethics program final report

LAWA/Ontario Organizational Ethics:

Years in Organization & Organizational Ethics

Less than 3 year and more than 10 years: related

Data Analysis:


Ethics program final report

LAWA/Ontario Organizational Ethics:

Conclusions

Area of Responsibility and number of years in the organization influence the perception of the Airport ethics

Data Analysis:

How to utilize this new found information:

Consistent ethics training  create, grow, maintain, and evaluate.


Ethics program final report

40.0%

30.0%

Percent

20.0%

33.8%

26.0%

21.2%

10.0%

11.6%

7.4%

0.0%

A

B

C

D

not passing

Sum of Individual Ethics by Grades

Sum of Individual Ethics:

Definition: The score was derived from questions 7, 10, and 14-23.

individual would respond to specific ethical scenarios.

Data Analysis:


Ethics program final report

does respondent

40.0%

supervise others

yes

no

30.0%

Percent

20.0%

36.3

%

33.5

%

27.5

25.6

%

%

20.7

10.0%

%

17.6

%

14.3

12.1

%

%

6.6

5.9

%

%

0.0%

A

B

C

D

not

passing

Sum of Individual Ethics by Grades

Sum of Individual Ethics:

Supervised others / individual ethical score

.

Data Analysis:


Ethics program final report

Sum of All Ethics:

Definition: Composite index made up of all the individual ethic questions (22) in the 6 areas (honesty, integrity, trust, responsibility, respect/collaboration and citizenship)

Individual Characteristics:

Age Gender

Area or responsibilityLanguage

EducationSupervisory status

EthnicityYears in org.

Data Analysis:


Ethics program final report

Sum of All Ethics:

Significant: sum of ethics / years in organization

Data Analysis:


Ethics program final report

The Training Experience

Ethics training (overall, instructor knowledge, setting & supervise, influence)

Ethics training / sum of organization ethics


Ethics program final report

The Training Experience

Ethics training (overall, instructor knowledge, setting & supervise, influence)

overall rating / Instructors knowledge


Ethics program final report

Future Training Needs

Training topics (regarding gifts, contracts, public trust, employee relations, employee communication confidential information, records, public health, environmental issues, sharing information and/or use of technology)

Training on employee communication


Ethics program final report

Future Training Needs

Training on employee relations


Ethics program final report

Conclusions

  • Organizational Factors/ area, supervise and yrs.

    • Area influence all 6 core values,

    • Supervise influences 3

    • Years influences integrity and sum of all

  • Individual / Demographic factors / ethic and gender

    • Citizenship,

    • Responsibility,

    • Honesty, and

    • Integrity.

46


Ethics program final report

Conclusions

  • Moving forward

    • Literature review:

      • Changing demographics in US workforce,

      • High road approach to ethics.

    • Based on feedback:

      • Training using outside professional sources,

      • Focused on employee relations and

      • communications,

    • Customized training for specialized areas in organization,

    • Address issues of gender and ethnicity.

47


Ethics program final report

Conclusions

The Good NEWS!

Sum of ethics unrelated to;

Age Gender

Area or responsibilityLanguage

EducationSupervisory status

Ethnicity

67 %

Of respondents receiving grades of fair or better (passing)

48


Ethics program final report

Thank you,


Ethics program final report

Q & A


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