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Performance Indicators For Sustainable Competitive Advantage By Neil McCallum. Supervisors: Professor Umit S. Bititci Dr. Jillian MacBryde. Key Stages in Theory Development. Systems Theory. Knowledge Management. Complexity. Capability. Business Process Model.

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Performance Indicators For Sustainable Competitive Advantage By Neil McCallum

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Performance indicators for sustainable competitive advantage by neil mccallum

Performance Indicators

For

Sustainable Competitive Advantage

By

Neil McCallum

Supervisors: Professor Umit S. Bititci

Dr. Jillian MacBryde


Performance indicators for sustainable competitive advantage by neil mccallum

Key Stages

in

Theory Development

Systems

Theory

Knowledge

Management

Complexity

Capability

Business

Process

Model

Business

Environment

Competencies

Manage

Processes

Core

Competencies

Sustainable

Competitive

Advantage

Viable

Systems

Model

Learning

Organization

Uncertainty

Resources


Performance indicators for sustainable competitive advantage by neil mccallum

Nature of Business Environment

Uncertainty

emergent/

intended

emergent

Knowledge

products

Adaptability

processes

Low

Complexity

High

Complexity

Stability

processes

Traditional

products

intended/

emergent

intended

Certainty


Performance indicators for sustainable competitive advantage by neil mccallum

Business Process Architecture Model

organizational boundary

Manage

Processes

External

Environment

Set Direction

Direct Business

Internal

Environment

Develop Strategies

Get Order

Operate

Processes

Value

Develop Product

Fulfil Order

Manage Finance

Manage Technology

Support Personnel

Support

Processes


Performance indicators for sustainable competitive advantage by neil mccallum

Business Process Model With Competencies

organizational boundary

Manage

Processes

External

Environment

Competencies

Direct Business

Set Direction

Knowledge Mgt

Agility

Learning

Internal

Environment

Develop Strategies

Get Order

Operational

Excellence

Operate

Processes

Value

Develop Product

Technical

Excellence

Fulfil Order

Competencies

Competencies

Manage Finance

Manage Technology

Support Personnel

Adaptability

Responsiveness

Support

Processes


Performance indicators for sustainable competitive advantage by neil mccallum

Learning Through The Manage Processes

To

Make Transformational Changes

Knowledge assimilation

And utilization

PursueEnhanced

Knowledge Base

Learning

Organisation

Collective

Learning

Generative

Learning

Corrective

Learning

This knowledge allows

For the development of

Competencies

Sustainable

Competitive Advantage

Distinctive

Competencies

Manage

Processes

Leveraging DC

Through dynamic

Learning processes


Performance indicators for sustainable competitive advantage by neil mccallum

From The Analysis of The CIM-OSA Model and The VSM

We Can Deduce That The Manage Processes Must:

  • Set Direction

  • Monitor External Environment

  • Manage Strategy

  • Manage Change

  • Manage Performance


Performance indicators for sustainable competitive advantage by neil mccallum

Next Stage In Theory Development

Use Grounded Theory to establish:

  • Does the theory work to explain relevant behaviour in the substantive area of research.

  • Does it have relevance to people in the substantive field.

  • Does the theory fit the substantive area.

  • Is it readily modifiable as new data emerges.


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