Listening into action lia p ass it on event 3rd july 2013 linen equipment
This presentation is the property of its rightful owner.
Sponsored Links
1 / 15

Listening into Action (LiA) P ass it On Event 3rd July 2013 Linen & Equipment PowerPoint PPT Presentation


  • 99 Views
  • Uploaded on
  • Presentation posted in: General

Listening into Action (LiA) P ass it On Event 3rd July 2013 Linen & Equipment. The Team. Our Mission and Aims. To create a Equipment Swap Scheme (for essential Ward Equipment) Improve Linen Levels throughout The Trust Ensure the Linen Delivery Times are correct for the demands of the Ward.

Download Presentation

Listening into Action (LiA) P ass it On Event 3rd July 2013 Linen & Equipment

An Image/Link below is provided (as is) to download presentation

Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.


- - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - -

Presentation Transcript


Listening into action lia p ass it on event 3rd july 2013 linen equipment

Listening into Action (LiA)Pass it On Event3rd July 2013Linen & Equipment


The team

The Team


Our mission and aims

Our Mission and Aims

  • To create a Equipment Swap Scheme

    (for essential Ward Equipment)

  • Improve Linen Levels throughout The Trust

  • Ensure the Linen Delivery Times are correct for the demands of the Ward.

  • We need to be Equipped to Succeed.


Case for change

Case for Change

Equipment

  • Not enough on the ward

  • Staff not sure what to do if broken

  • Part of the equipment works but not all

  • Equipment too old

  • When equipment sent for repair takes forever to be returned

    Linen

  • Not enough delivered

  • Pyjamas don’t match

  • Patients don’t bring their own nightwear

  • Nighties ripped up the back

  • Only one delivery per day


How this work links with trust values and goals

How this work links with Trust Values and Goals

  • Our 5 Year Priorities state we want to be the top NHS Hospital Trust in the North West for patient, customer and staff satisfaction

  • Our Core Values PROUD state:

    • Patients are at the heart of everything we do

    • United to provide the best possible patient care

    • Dedicated to excellence in all that we do


Our approach

Our Approach

We held a staff conversation and invited key staff

Good representation of roles and services including Matron, model ward lead, supplies, linen services, EBME, ward staff

Used feedback from the Big Conversations to set the scene and start staff thinking about what we need to do to make things better

Identified quick wins and 3 high impact actions


Listening into action lia p ass it on event 3rd july 2013 linen equipment

What staff said at the Big Conversations….

  • Lack of domestic equipment and materials

  • Lost equipment and time wasted looking for equipment

  • Neonatal provisions

  • Not being able to order myself

  • Lack of regular area and equipment checks

  • Old and broken equipment and how to get equipment fixed

  • Lack of linen including pyjamas and pillows

  • Lack of wheelchairs, chairs, desks, telephone lines, sonicaids, cups, bins, distraction materials, re-enablement equipment, pharmacy stocks

  • Funding for equipment

  • Ordering process and orders going astray


Listening into action lia p ass it on event 3rd july 2013 linen equipment

Quick Wins

How to get equipment fixed simple guide

Additional linen top-up service provided to DME in afternoon as high users

Hotel services equipment purchased including grounds maintenance (£37K)

Injected delivery levels of towels


Listening into action lia p ass it on event 3rd july 2013 linen equipment

Grounds Maintenance Equipment


3 high impact actions

3 High Impact Actions

Review and increase delivery times

Review and increase baseline levels of nightwear and towels

Introduce swap service for equipment and label top 5 kit with repair/maintenance information


Benefits to patients staff trust

Benefits to Patients/Staff/Trust

Patients

  • Linen available when needed

  • Equipment available and in good working order when needed

  • Patient privacy, dignity and safety maintained

    Staff

  • Staff less frustrated having to look for linen and equipment, understand how to get equipment repaired and feel listened to

    Trust

  • Positive patient experience, improved staff satisfaction and engagement


Measures of success

Measures of Success

  • Fewer complaints

  • Positive patient experience with privacy and dignity respected

  • Staff feeling more confident that equipment is available and ready for use and that problems and frustrations are dealt with as identified in LiA Pulse check


Summary and next steps

Summary and Next Steps

Ongoing monitoring of linen levels

Linen staff to take responsibility for linen delivery

Labelling of top 5 kit with repair and maintenance information

Replacement programme for old equipment

Submit business case regarding staffing levels, equipment/linen

Key Benefit of LiA

Engaging with staff across divisions and at different levels has lead to the achievements made so far


Thank you any questions

THANK YOU!Any Questions?

For further Information on this work please contact

Name/s - Mr. Dave McLarney

Department - Hotel Services, APH

Ext - 2660

email - [email protected]


  • Login