2005 hotqua activities
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2005 Hotqua - Activities. Sales workshop. Professional sales in the front office, contentment degree : 92%, InterCityHotel Stralsund, 20.01.05 Service Quality Hotel, satisfaction degree : 90%, Hotqua- Office Berlin, 22.01.05. IDEQUA Projekt Partner. Romantik Hotel, D BSRBC, Mangalia, RO

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2005 Hotqua - Activities

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2005 hotqua activities

2005Hotqua - Activities


Sales workshop

Sales workshop

  • Professional sales in the front office, contentment degree : 92%, InterCityHotel Stralsund, 20.01.05

  • Service Quality Hotel, satisfaction degree : 90%, Hotqua- Office Berlin, 22.01.05

www.hotqua.de


Idequa projekt partner

IDEQUA Projekt Partner

  • Romantik Hotel, D

  • BSRBC, Mangalia, RO

  • West Balaton Marketing, HU

  • Europe Direct, HU

  • CIC-Xanthi, GR

  • Bohemian Paradise, Turnov, CZ

  • UBBSLA, Varna, BG

  • Hotel Tourist, Chepelare, BG

  • Photo: Kick-off meeting Creta, 27-28.01.05

www.hotqua.de


Sales training

Sales Training

  • Sales training by Fischer´s

  • Contentment degree by the workshop participants: 93%

  • Fischer´s finest food, Friedrichstraße Berlin, 12.02.05

www.hotqua.de


Workshop

Workshop

  • Professional sales in the front office

  • Contentment degree of the participants: 92%

  • Hotqua Office Berlin Mitte, 26.02.05

www.hotqua.de


Quality training

Quality Training

  • Quality training for the purpose of implementation of a high-quality management system after the 10- step implementation model of Hotqua

  • Romantik Hotel Alte Försterei, February - March 2005

www.hotqua.de


In house further education

In-house further education

  • Service quality from the viewpoint of the guests, 28.02.05

  • Professional sales, Hotel and Restaurant, 21.03.05

  • Complained management, 04.04.05

  • Satisfaction degree of the participants: 90%

  • Photo: Employee from the wedding castle Parkhotel Rattey

www.hotqua.de


In house further education1

In-house further education

  • Quality management implementation -workshops

  • Satisfaction degree of the participants: 97%

  • Photo: employees of the Low office Wutzke & Förster, Frankfurt / Oder, April 2005

www.hotqua.de


Idequa project

IDEQUA – Project

  • Quality representative workshop in Mangalia, RomaniaSatisfaction degree of the participants from Germany, Hungaria, Romania and Greece: 95%

  • Hotel President / BSRBC in Mangalia / Romania, 29.04.05

www.hotqua.de


Idequa project1

IDEQUA - Project

  • Internal & external Audit in the Romantik Hotel Alte Försterei from Kloster Zinna, Germany

  • Photo: hotel employees, 03.05.05 (internal Audit)

www.hotqua.de


Idequa project2

IDEQUA - Project

  • Implementation of a QMS according to the 10- step model of Hotqua in the BSRBC /Hotel President in Mangalia, Romania. Satisfaction degree of the work shop participants: 94% 

  • Photos: The hotel management and some hotel employees during the implementation workshops at the end of May 2005

www.hotqua.de


Idequa project3

IDEQUA – Project

  • Europe Direct and West-Balaton-Marketing from Keszthely, Hungaria. satisfaction degree: 95%, Photo (left): Workshop in Keszthely, 04.07.05

  • UBBSLA - Varna, Bulgaria, Satisfaction degree: 99% (Bravo), Photo: The employees of the Union and the executive director, June 2005

www.hotqua.de


Online courses

Online Courses

  • Housekeeping, satisfaction degree 95%, Photo; Corinna Völkl, July 2005

  • Service quality & complaint management, satisfaction degree 100%, photo; Lucia Calenici, July 2005

www.hotqua.de


Lead guide motivate

Lead, guide, motivate

  • Hotqua-Workshop: Lead, guide, motivate

  • Satisfaction degree: 92%

  • AHK, Montevideo July 2005

www.hotqua.de


Certification audit

Certification audit

  • Congratulations to the employees of the low office Wutzke & Förster from Frankfurt Oder to the existed certification audit DIN-EN-ISO 9001:2000

  • Photo with the certificate (23.08.05)

www.hotqua.de


Further education in buenos aires

Further education in Buenos Aires

  • Workshop in the German – Argentinean Chamber : Marketing for services, satisfaction degree of the participants 89%

  • Photo: Representative of German-Argentine companies during further education (Daimler-Chrysler, Schering, Wella, Lufthansa, etc)

www.hotqua.de


Idequa project4

IDEQUA- Project

  • Auditation of a QMS in the BSRBC /Hotel President in Mangalia, Romania

  • Certification audit successfully existed on 12.09.05.

  • Congratulation!

  • Photo: BSRBC emplyees and the Lead Auditor

www.hotqua.de


Idequa project5

IDEQUA – Project

  • Implementation of a QMS according to the 10- step model of Hotqua in the CCI - Xanthi, Greece

  • Contentment degree of the participants: 92%

  • Photo: Employees of the chamber during the implementation workshop, September 2005

www.hotqua.de


Certification audit iso 9001 200

Certification Audit ISO 9001:200

  • Congratulation to the successful past external certification audit

  • West Balaton Marketing, 11.10.05

  • Europe Direct, 10.10.05

www.hotqua.de


Internal audit certification

Internal Audit & Certification

  • The Tourism Office of the city of Turnov and the Tourism Association bohemian paradise passed successful the internal audit:

  • Photo: The Centre of Turnov and the employees of the Tourism Association

www.hotqua.de


Quality auditor iso 9001

Quality Auditor ISO 9001

  • Congratulation fort the passed auditor exam

  • Satisfaction degree: 98,2%

  • Photo: some participants during the exam preparation on 11.11.05

www.hotqua.de


Online further education

Online further education

  • Quality representative course, March 2005Satisfaction degree of the participant: 82%(Dr. Anita Wieser)

  • Hosekeeping – Online course, March 2005, Satisfaction degree of the participant: 100% (Jörg Bauer, Berlin)

www.hotqua.de


Hotqua service quality barometer

Hotqua – Service-Quality-Barometer

  • Congratulation fort he SQS - Certificate

  • Employees of the Romantik Hotels Alte Försterei, Kloster Zinna, Nov. 2005 

www.hotqua.de


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