Campus Quality Survey
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Campus Quality Survey 1998, 1999, & 2001 Comparison PowerPoint PPT Presentation


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Campus Quality Survey 1998, 1999, & 2001 Comparison. Office of Institutional Research & Planning July 5, 2001. Campus Quality Survey Comparisons 1998, 1999, & 2001. Scale Summaries. Campus Quality Survey Comparisons 1998, 1999, & 2001. Survey Items with Largest Performance Gaps - 2001.

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Campus Quality Survey 1998, 1999, & 2001 Comparison

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Campus quality survey 1998 1999 2001 comparison

Campus Quality Survey

1998, 1999, & 2001 Comparison

Office of Institutional Research & Planning

July 5, 2001


Campus quality survey 1998 1999 2001 comparison

Campus Quality Survey Comparisons

1998, 1999, & 2001

Scale Summaries


Campus quality survey 1998 1999 2001 comparison

Campus Quality Survey Comparisons

1998, 1999, & 2001

Survey Items with Largest Performance Gaps - 2001


Campus quality survey 1998 1999 2001 comparison

Campus Quality Survey Comparisons

1998, 1999, & 2001

Satisfaction & Quality


Campus quality survey 1998 1999 2001 comparison

Campus Quality Survey Comparisons

1998, 1999, & 2001

Employee Satisfaction


Campus quality survey 1998 1999 2001 comparison

Campus Quality Survey Comparisons

1998, 1999, & 2001

Impression of Quality


Campus quality survey 1998 1999 2001 comparison

Campus Quality Survey Comparisons

1998, 1999, & 2001

Survey Demographics


Campus quality survey 1998 1999 2001 comparison

Campus Quality Survey Comparisons

1998, 1999, & 2001

Details by Scale and

Survey Items


Campus quality survey 1998 1999 2001 comparison

Campus Quality Survey Comparisons

1998, 1999, & 2001

Scale 1 – Top Management Leadership & Support – Examines how all levels of senior management create and sustain a clear and visible quality value system along with management systems support that guides the activities of the organization.


Campus quality survey 1998 1999 2001 comparison

Campus Quality Survey Comparisons

1998, 1999, & 2001

Scale 1 – Top Management Leadership & Support – Scale Summary and ratings for Detailed Items


Campus quality survey 1998 1999 2001 comparison

Campus Quality Survey Comparisons

1998, 1999, & 2001

Scale 2 – Customer Focus – Assesses overall customer service systems and the responsiveness and ability of the organization to meet requirements and expectations.


Campus quality survey 1998 1999 2001 comparison

Campus Quality Survey Comparisons

1998, 1999, & 2001

Scale 2 – Customer Focus – Scale Summary and ratings for Detailed Items


Campus quality survey 1998 1999 2001 comparison

Campus Quality Survey Comparisons

1998, 1999, & 2001

Scale 3 – Strategic Quality Planning – Examines the organization’s quality planning process and reviews how all key quality requirements are integrated into the process.


Campus quality survey 1998 1999 2001 comparison

Campus Quality Survey Comparisons

1998, 1999, & 2001

Scale 3 – Strategic Quality Planning – Scale Summary and ratings for Detailed Items


Campus quality survey 1998 1999 2001 comparison

Campus Quality Survey Comparisons

1998, 1999, & 2001

Scale 4 – Quality Assurance – Examines the approaches used by the organization to design, assess, control, and improve processes.


Campus quality survey 1998 1999 2001 comparison

Campus Quality Survey Comparisons

1998, 1999, & 2001

Scale 4 – Quality Assurance – Scale Summary and ratings for Detailed Items


Campus quality survey 1998 1999 2001 comparison

Campus Quality Survey Comparisons

1998, 1999, & 2001

Scale 5 – Measurement & Analysis – Reviews the scope, validity, use, and management of data and information that underscore the organization’s TQM system.


Campus quality survey 1998 1999 2001 comparison

Campus Quality Survey Comparisons

1998, 1999, & 2001

Scale 5 – Measurement & Analysis – Scale Summary and ratings for Detailed Items


Campus quality survey 1998 1999 2001 comparison

Campus Quality Survey Comparisons

1998, 1999, & 2001

Scale 6 – Quality & Productivity Improvement Results – Reviews the measurable results of the organization’s quality improvement efforts.


Campus quality survey 1998 1999 2001 comparison

Campus Quality Survey Comparisons

1998, 1999, & 2001

Scale 6 – Quality & Productivity Improvement Results – Scale Summary and ratings for Detailed Items


Campus quality survey 1998 1999 2001 comparison

Campus Quality Survey Comparisons

1998, 1999, & 2001

Scale 7 – Employee Training & Recognition – Examines the efforts to develop the full potential of employees for quality improvement and analyzes training efforts, rewards, and incentives in place to recognize individuals.


Campus quality survey 1998 1999 2001 comparison

Campus Quality Survey Comparisons

1998, 1999, & 2001

Scale 7 – Employee Training & Recognition – Scale Summary and ratings for Detailed Items


Campus quality survey 1998 1999 2001 comparison

Campus Quality Survey Comparisons

1998, 1999, & 2001

Scale 8 – Employee Empowerment & Teamwork – Determines the effectiveness and extent of work force involvement in continuous quality improvement and the approaches used to enhance employee empowerment.


Campus quality survey 1998 1999 2001 comparison

Campus Quality Survey Comparisons

1998, 1999, & 2001

Scale 8 – Employee Empowerment & Teamwork – Scale Summary and ratings for Detailed Items


Campus quality survey 1998 1999 2001 comparison

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