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Campus Quality Survey 1998, 1999, & 2001 Comparison

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Campus Quality Survey 1998, 1999, & 2001 Comparison. Office of Institutional Research & Planning July 5, 2001. Campus Quality Survey Comparisons 1998, 1999, & 2001. Scale Summaries. Campus Quality Survey Comparisons 1998, 1999, & 2001. Survey Items with Largest Performance Gaps - 2001.

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Presentation Transcript
slide1

Campus Quality Survey

1998, 1999, & 2001 Comparison

Office of Institutional Research & Planning

July 5, 2001

slide2

Campus Quality Survey Comparisons

1998, 1999, & 2001

Scale Summaries

slide3

Campus Quality Survey Comparisons

1998, 1999, & 2001

Survey Items with Largest Performance Gaps - 2001

slide4

Campus Quality Survey Comparisons

1998, 1999, & 2001

Satisfaction & Quality

slide5

Campus Quality Survey Comparisons

1998, 1999, & 2001

Employee Satisfaction

slide6

Campus Quality Survey Comparisons

1998, 1999, & 2001

Impression of Quality

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Campus Quality Survey Comparisons

1998, 1999, & 2001

Survey Demographics

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Campus Quality Survey Comparisons

1998, 1999, & 2001

Details by Scale and

Survey Items

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Campus Quality Survey Comparisons

1998, 1999, & 2001

Scale 1 – Top Management Leadership & Support – Examines how all levels of senior management create and sustain a clear and visible quality value system along with management systems support that guides the activities of the organization.

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Campus Quality Survey Comparisons

1998, 1999, & 2001

Scale 1 – Top Management Leadership & Support – Scale Summary and ratings for Detailed Items

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Campus Quality Survey Comparisons

1998, 1999, & 2001

Scale 2 – Customer Focus – Assesses overall customer service systems and the responsiveness and ability of the organization to meet requirements and expectations.

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Campus Quality Survey Comparisons

1998, 1999, & 2001

Scale 2 – Customer Focus – Scale Summary and ratings for Detailed Items

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Campus Quality Survey Comparisons

1998, 1999, & 2001

Scale 3 – Strategic Quality Planning – Examines the organization’s quality planning process and reviews how all key quality requirements are integrated into the process.

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Campus Quality Survey Comparisons

1998, 1999, & 2001

Scale 3 – Strategic Quality Planning – Scale Summary and ratings for Detailed Items

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Campus Quality Survey Comparisons

1998, 1999, & 2001

Scale 4 – Quality Assurance – Examines the approaches used by the organization to design, assess, control, and improve processes.

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Campus Quality Survey Comparisons

1998, 1999, & 2001

Scale 4 – Quality Assurance – Scale Summary and ratings for Detailed Items

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Campus Quality Survey Comparisons

1998, 1999, & 2001

Scale 5 – Measurement & Analysis – Reviews the scope, validity, use, and management of data and information that underscore the organization’s TQM system.

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Campus Quality Survey Comparisons

1998, 1999, & 2001

Scale 5 – Measurement & Analysis – Scale Summary and ratings for Detailed Items

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Campus Quality Survey Comparisons

1998, 1999, & 2001

Scale 6 – Quality & Productivity Improvement Results – Reviews the measurable results of the organization’s quality improvement efforts.

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Campus Quality Survey Comparisons

1998, 1999, & 2001

Scale 6 – Quality & Productivity Improvement Results – Scale Summary and ratings for Detailed Items

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Campus Quality Survey Comparisons

1998, 1999, & 2001

Scale 7 – Employee Training & Recognition – Examines the efforts to develop the full potential of employees for quality improvement and analyzes training efforts, rewards, and incentives in place to recognize individuals.

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Campus Quality Survey Comparisons

1998, 1999, & 2001

Scale 7 – Employee Training & Recognition – Scale Summary and ratings for Detailed Items

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Campus Quality Survey Comparisons

1998, 1999, & 2001

Scale 8 – Employee Empowerment & Teamwork – Determines the effectiveness and extent of work force involvement in continuous quality improvement and the approaches used to enhance employee empowerment.

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Campus Quality Survey Comparisons

1998, 1999, & 2001

Scale 8 – Employee Empowerment & Teamwork – Scale Summary and ratings for Detailed Items

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