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Fundamental changes customer flows

Fundamental changes customer flows. Powered by. Why ?. Powered by. We believe that developing leadership in young people is the fundamental solution for a better world We develop leadership through our the inner & outer journey of our AIESEC experiences

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Fundamental changes customer flows

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  1. Fundamentalchangescustomerflows Powered by

  2. Why? Powered by

  3. Webelievethatdevelopingleadershipinyoungpeople is thefundamentalsolutionfor a betterworld Wedevelopleadershipthroughourtheinner & outerjourney of our AIESEC experiences The inner & outerjourneystartsaftermatching And forthatweneedtochangethefocus of ourefforts RE MA RA MATCH ATTRACT EXPERIENCE DELIVERY

  4. Our customers say In my personal experience AIESEC doesn't do anything. they provide no support for interns and give no help in solving any problems. I'm glad I used to teach adults during my project and could make friends who've always tried to help me in any of my needs. My advice to all those who want to take part in any GIP programs with AIESEC - you mast have really good survival skills and have or be able to make friends with local people, you can never rely on AIESEC.

  5. Meanwhile around the globe Wemake banking clear & easy Wearethereanytimeanywhere

  6. "The only permanent thing today is that things are changing constantly.Jean choplin

  7. Changing is not an optionanymoreit is a must

  8. Howarewechanging?

  9. A potential Changemaker Isdevelopedat the End of the customer flow.

  10. our new customer flows Shiftsourfocusfromprocess management todevelopqualityleadershipexperiences

  11. our new customer flows Urgesustoputmore effort, energy and resourcesintodelivering more and betterexperiencesafterthematching

  12. our new customer flows Is not a newsystem, it is a behavior and mindsetchangeforall of us

  13. our new customer flows Weredesignedto be fast & open– don’tslowit down withrestricting, controllingorclosingdown

  14. our new customer flows Inournewcustomerflowsweneedautomatizeprocesses and careaboutourcustomers & setclearexpectations

  15. Major changes for us Removal of the Raising Stage. The platform will be ‘open’ similar to the opportunity portal. Automates the entire process and tracks key KPI’s at each stage. Standards & Satisfaction tracked throughout each experience. We should be focused on creating leadership, and not on processes. Is not a newsystem, it is a behavior and mindsetchangeforall of us

  16. Zoom in to view

  17. GIS – Key New Features • Opportunities portal, crm & experience timeline • Full integration: leads from Opportunities Portal going directly to CRM • Open system giving the opportunity for anyone to take a look at the internships provided by AIESEC • Experience timeline for every EP • Library & analytics • Easier knowledge management, with the option to link education materials with roles • NPS information, DAAL & AFT integrated in analytics • Data & analysis about partnerships, sub-product/sub-issues • Integrated planning tool • Team & committee management • Team minimums imbedded into the team management tool • Roles function for easier communication and knowledge sharing • Easy management of structures (teams & projects) • Messaging • Messaging integrated to have all our communications channeled in one platform available all accross the globe • Never ask for email Ids, WeChat numbers, simple search by name

  18. GIS – Migration of myaiesec data to GIS

  19. What is goingtohappenbetweennow and 22nd of october?

  20. Howtogetreadyforthefinalswitch

  21. What is goingtohappenonthe 22nd of october

  22. What about in Vietnam? – Moving Forwards • Our entity has no login to the GIS, it was given to MCP’s but Tram’s login does not work. Still awaiting AI to fix this. • Update from Micheal last night: Tram has an e-mail in her inbox with this fixed ;-) Please set us up with logins! :-D • I’m meeting with each programme asap to define the new customer flow in VN & what changes are necessary in order to align @VN to the new customer flow. A full plan & checklist will be presented when this is available.

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