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Моделирование и анализ бизнес-процессов. Литература. В.Г. Елиферов, В.В. Репин. Бизнес-процессы. Регламентация и управление.-М.:ИНФРА-М, 2009. Шеер А.-Б. Бизнес-процессы. Основные понятия. Теория. Методы. – М.: Весть-МетаТехнология, 1999.

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Моделирование и анализ бизнес-процессов

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