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virtual techdays

INDIA │ 18-20 august 2010. virtual techdays. TECHNOLOGY & THE RETAIL INDUSTRY. Siju Narayan │ Retail Industry Lead, Microsoft India. INDIA │ 18-20 august 2010. virtual techdays. The Retail Industry – An Overview India Retail – Vital Statistics The Retail Value Chain

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virtual techdays

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  1. INDIA │ 18-20 august2010 virtual techdays TECHNOLOGY & THE RETAIL INDUSTRY Siju Narayan│ Retail Industry Lead, Microsoft India

  2. INDIA │ 18-20 august2010 virtual techdays • The Retail Industry – An Overview • India Retail – Vital Statistics • The Retail Value Chain • What’s on the CXO’s Mind? • Top 5 Priorities • Can Technology Enable Landing these priorities? • Microsoft’s Skin in the Game • Solutions • Execution S E S S I O N A G E N D A

  3. INDIA │ 18-20 august2010 virtual techdays • Industry of Promise - Most Attractive Retail Destination1 • 3 Years of Turbulence • India’s Retail Growth INDUSTRY OVERVIEW + Disposable Incomes + Favourable Demographics + Changing Lifestyles + Growth of Middle Class + Urban & Rural Markets -- Global Meltdown -- Credit Squeeze -- High Operating Costs -- Low Customer Confidence -- Lack of Trained Manpower -- High Rentals 1A T Kearney’s Global Retail Development Index (GRDI), 2009

  4. INDIA │ 18-20 august2010 virtual techdays INDIA RETAIL – VITAL STATS

  5. INDIA │ 18-20 august2010 virtual techdays • GDP Growth – strong growth despite global reset • Demographics – One of the youngest and largest consumer markets in the world • Government Policies – encouraging inclusive growth; granting industry status; GST • Rural India – huge growth potential. 72.2% rural population • Increased disposable incomes  growth in consumption • The infrastructure of roads & cold chains • Increased spend on non-food and non-essential items FACTORS SHAPING THE INDUSTRY

  6. INDIA │ 18-20 august2010 virtual techdays • The Global Slowdown2 WHAT’S ON A RETAIL CEO’S MIND?? 2Cartesian Economic Meltdown Survey, Dec 2008

  7. INDIA │ 18-20 august2010 virtual techdays • Impact of the Global Slowdown WHAT’S ON A RETAIL CEO’S MIND??

  8. INDIA │ 18-20 august2010 virtual techdays • Cost of Real Estate – Grounding! WHAT’S ON A RETAIL CEO’S MIND?? KPMG Analysis, “Indian Retail – Time to Change Lanes”, 2009 Jones Lang Lasalle Meghraj Report on India Retail, 2008

  9. INDIA │ 18-20 august2010 virtual techdays HIS TOP PRIORITIES…

  10. INDIA │ 18-20 august2010 virtual techdays THE TECHNOLOGY FOUNDATION NEEDED To Land his Business Priorities

  11. INDIA │ 18-20 august2010 virtual techdays Supplier Warehouse Multi-channel MICROSOFT IS UNIQUELY POSITIONED To Enable That Foundation For You A Typical Retail Org. HQ Retail Store Call Center B2B Customer Customer

  12. INDIA │ 18-20 august2010 virtual techdays Supplier Warehouse Multi-channel HOW DOES THE APPLICATION MAP LOOK LIKE? HQ Retail Store Call Center B2B Customer Customer LOB ERP CRM SFA CRM POS E-COM CRM WMS DB DB DB DB DB DB DB DB DB Messaging MESSAGING Collaboration COLLABORATION Goods & Information Flow Information Flow

  13. INDIA │ 18-20 august2010 virtual techdays Supplier Warehouse Multi-channel HOW DOES THE APPLICATION MAP LOOK LIKE ON MICROSOFT STACK? HQ Retail Store Call Center B2B Customer Customer LOB AX MS CRM MS CRM MS CRM CS2009 MS CRM AX LS Retail DB SQL SQL SQL SQL SQL SQL SQL SQL Messaging EXCHANGE 2010 Collaboration MICROSOFT OFFICE SHAREPOINT SERVER 2010 Goods & Information Flow Information Flow

  14. INDIA │ 18-20 august2010 virtual techdays STANDARDISATION = COST SAVINGS

  15. INDIA │ 18-20 august2010 “By 2012, 80% of Fortune 1000 enterprises will be using some cloud computing services, 20% of businesses will own no IT assets.” virtual techdays ONTO THE CLOUD “The bottom line: Early adopters are finding serious benefits, meaning that cloud computing is real and warrants your scrutiny as a new set of platforms for business applications.”

  16. INDIA │ 18-20 august2010 virtual techdays ONTO THE CLOUD infrastructure as a service “IaaS” “SaaS” “PaaS” platform as a service software as a service consume it build on it migrate to it

  17. INDIA │ 18-20 august2010 virtual techdays ONTO THE CLOUD “SaaS” software as a service consume it

  18. INDIA │ 18-20 august2010 virtual techdays ONTO THE CLOUD “PaaS” platform as a service build on it

  19. INDIA │ 18-20 august2010 virtual techdays ONTO THE CLOUD Workload Patterns Optimal for the Cloud infrastructure as a service “IaaS” migrate to it

  20. INDIA │ 18-20 august2010 virtual techdays THE TECHNOLOGY FOUNDATION NEEDED To Land his Business Priorities √ √ √ √ √ √

  21. INDIA │ 18-20 august2010 virtual techdays IN A NUTSHELL…. PARTNERSHIP ADDRESSING A RETAIL CXO’S CONCERNS

  22. THANKS│18-20 august2010 virtual techdays sijun@microsoft.com

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