facilities management unit 2012 staff survey results high level summary
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Facilities Management Unit 2012 Staff Survey Results – High level summary. FMU OVERALL EVALUATION. 2011 2012 Overall satisfaction improved from 7.8 to 8.1 out of 10; with improvements noted in most categories of support 766 UniSA staff completed the survey. General Services.

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fmu overall evaluation
FMU OVERALL EVALUATION

2011

2012

  • Overall satisfaction improved from 7.8 to 8.1 out of 10; with improvements noted in most categories of support
  • 766 UniSA staff completed the survey
overall evaluation security services
OVERALL EVALUATIONSECURITY SERVICES
  • Noticeable improvement in satisfaction coupled with an increase in perceived importance
overall evaluation printing and document services
OVERALL EVALUATIONPRINTING AND DOCUMENT SERVICES
  • Noticeable reduction in the level of perceived importance
  • Significant increase in utilisation within the survey group (387 in 2012 compared to 237 in 2011)
printing and document services
PRINTING AND DOCUMENT SERVICES
  • Perception of ‘value for money’ continued to be the lowest rated question in 2012
facilities maintenance services csr satisfaction
FACILITIES MAINTENANCE SERVICESCSR SATISFACTION
  • General satisfaction with the CSR system is high at 7.9
  • The key opportunity which will improve this service relates to communication advising the status of a request
cleaning services
CLEANING SERVICES
  • Cleaning services satisfaction closely aligned with the ratings received in 2011
overall evaluation chauffeured limousine and fleet pool vehicles
OVERALL EVALUATIONCHAUFFEURED LIMOUSINE AND FLEET / POOL VEHICLES
  • Satisfaction improved for both components of this service, whereas importance remained stable
facilities maintenance services room bookings facilities hire
FACILITIES MAINTENANCE SERVICESROOM BOOKINGS & FACILITIES HIRE
  • Room bookings staff are perceived as being very friendly and polite
  • A consistent improvement in satisfaction across all categories has been noted in the 2012 survey
overall evaluation staff parking
OVERALL EVALUATIONSTAFF PARKING
  • Respondents were isolated to Mawson Lakes and Magill campuses
  • Satisfaction increased across all aspects of parking for 2012, although pay and display respondents noted difficulties in obtaining a parking space when needed
refurbishment of unisa space satisfaction levels
REFURBISHMENT OF UniSA SPACESATISFACTION LEVELS
  • Sample sizes were relatively consistent across groups
  • Mawson Lakes staff were consistently less satisfied across all aspects related to refurbishment
refurbishment of unisa space satisfaction levels mawson lakes
REFURBISHMENT OF UniSA SPACESATISFACTION LEVELS – MAWSON LAKES
  • Verbatim comments elude to the need to manage communication across the ‘communication chain’; with particular focus on ensuring managers communicate changes/impacts and involve staff in the design process
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