Facilities management unit 2012 staff survey results high level summary
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Facilities Management Unit 2012 Staff Survey Results – High level summary. FMU OVERALL EVALUATION. 2011 2012 Overall satisfaction improved from 7.8 to 8.1 out of 10; with improvements noted in most categories of support 766 UniSA staff completed the survey. General Services.

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Facilities Management Unit 2012 Staff Survey Results – High level summary

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Facilities management unit 2012 staff survey results high level summary

Facilities Management Unit2012 Staff Survey Results – High level summary


Fmu overall evaluation

FMU OVERALL EVALUATION

2011

2012

  • Overall satisfaction improved from 7.8 to 8.1 out of 10; with improvements noted in most categories of support

  • 766 UniSA staff completed the survey


General services

General Services


Overall evaluation security services

OVERALL EVALUATIONSECURITY SERVICES

  • Noticeable improvement in satisfaction coupled with an increase in perceived importance


Overall evaluation printing and document services

OVERALL EVALUATIONPRINTING AND DOCUMENT SERVICES

  • Noticeable reduction in the level of perceived importance

  • Significant increase in utilisation within the survey group (387 in 2012 compared to 237 in 2011)


Printing and document services

PRINTING AND DOCUMENT SERVICES

  • Perception of ‘value for money’ continued to be the lowest rated question in 2012


Facilities maintenance services csr satisfaction

FACILITIES MAINTENANCE SERVICESCSR SATISFACTION

  • General satisfaction with the CSR system is high at 7.9

  • The key opportunity which will improve this service relates to communication advising the status of a request


Cleaning services

CLEANING SERVICES

  • Cleaning services satisfaction closely aligned with the ratings received in 2011


Overall evaluation chauffeured limousine and fleet pool vehicles

OVERALL EVALUATIONCHAUFFEURED LIMOUSINE AND FLEET / POOL VEHICLES

  • Satisfaction improved for both components of this service, whereas importance remained stable


Facilities maintenance services room bookings facilities hire

FACILITIES MAINTENANCE SERVICESROOM BOOKINGS & FACILITIES HIRE

  • Room bookings staff are perceived as being very friendly and polite

  • A consistent improvement in satisfaction across all categories has been noted in the 2012 survey


Overall evaluation staff parking

OVERALL EVALUATIONSTAFF PARKING

  • Respondents were isolated to Mawson Lakes and Magill campuses

  • Satisfaction increased across all aspects of parking for 2012, although pay and display respondents noted difficulties in obtaining a parking space when needed


Refurbishments

Refurbishments


Refurbishment of unisa space satisfaction levels

REFURBISHMENT OF UniSA SPACESATISFACTION LEVELS

  • Sample sizes were relatively consistent across groups

  • Mawson Lakes staff were consistently less satisfied across all aspects related to refurbishment


Refurbishment of unisa space satisfaction levels mawson lakes

REFURBISHMENT OF UniSA SPACESATISFACTION LEVELS – MAWSON LAKES

  • Verbatim comments elude to the need to manage communication across the ‘communication chain’; with particular focus on ensuring managers communicate changes/impacts and involve staff in the design process


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