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服务外包产业发展及人才需求和培养 PowerPoint PPT Presentation


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服务外包产业发展及人才需求和培养. 博彦科技 股份有限公司 张靖 2012 .12.8. 1980s. 1990s. 2000 年. 2005/2006 年. 作为基于现代 IT 技术的新兴产业,服务外包经过多年的发展成为现代服务业的代表性产业以及实现制造业产业升级的战略性产业. ◆ Evalueserve 公司率先提出 KPO 概念 ◆ 外包的全球化进程加速,继印度和爱尔兰后,包括中国在内的全球众多国家纷纷将服务外包作为本国的核心发展产业。. ◆ 在 ITO 的基础上,随着跨国企业外包需求的增长,开始出现 BPO 服务,并逐步形成服务外包增长最迅猛的一个领域。.

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服务外包产业发展及人才需求和培养

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7073953

  • 2012.12.8


7073953

1980s

1990s

2000

2005/2006

IT

EvalueserveKPO

ITOBPO

1989 ICH


2010 6723 2012 9750

2010672320129750

IT

BPO

2007-2012CAGR 17.3%

2007-2012CAGR 18.6%

2007-2012CAGR 25.2%

2010

2010/

2010


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= IT+BPO US$500M

= US$500M

IT: $4,533.8 M

BPO: $1,117.8 M

: $2,534.9 M

$8,186.6 M

16.7%

4.0%

IT: $1,227.5 M

BPO: $331.5 M

: $401.0 M

$1,960.0 M

IT: $123.1 M

BPO: $61.1 M

: $107.4 M

$291.7 M

IT: $16,691.9 M

BPO: $5,696.6 M

: $11,315.2 M

$33,703.6 M

68.7%

0.6%

2009


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()

()

IT

BPO,


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AT Kearney


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  • 2184200

  • 201012706232.816570.9% 2010375678.148.662.2%

  • 274.0198.0

  • 20111000281114


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......

  • /

8


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......

  • 1200.2009465128

  • 2005-200962%.

9


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......

2001/6

1967

1997

1985

2002

2002/6

1939

1986

1981

2003/10

10


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3-5

200944.8%

526


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2015100050025010

1000

500

10


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beyond your expectations

  • (002649)

  • 1995IT

  • 8000

    • 2008-2011

    • 500

    • 30

    • GartnerIDCTPI

    • IAOP 100

    • NeoIT100

    • Red Herring 100

    • CMMI L5ISO 27001ISO 20000


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  • IT

  • //

  • 2011

10000+

2012

  • //

  • CMMI 5, ISO 20000, 2010

5800

4900

2011

2010

ESS

////

CMMI3, ISO27001,

4000

2006-2009

////

ISO9001, 100

1000

2001-2005

105

1996-2000

/

4

1995


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beyond your expectations

IT

  • * * * * * * IT

  • SAP /Oracle

  • ebizframe ERP

  • ERP, CRM, SCM

  • * * * * *

  • * * * * * * *


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beyond your expectations

  • 2011

  • PCMMI ()

  • 2010CMMI 5

  • ISO 9001

  • ISO 20000

  • 2002CMM 5

  • PMBOK

  • Beyondsoft iQMS PMO

  • CQO

  • ISO 27001

  • CIO

  • ISP

  • 500M

  • ITSAP ERP

  • BCP


7073953

beyond your expectations

  • Android

  • iPhone

  • Symbian

  • BlackBerry

  • J2ME

  • Windows Phone

  • MTK / Spreadtrum

  • SOA / SAAS

  • Web Service

  • LAMP

  • PHP

  • Flex / Flash

  • MS Silverlight

  • XML, HTML

  • SAP

  • Oracle EBS

  • ebizFrame

  • MS Dynamics CRM & AX

  • PaaS

  • SaaS

  • IaaS

ERP

  • Eclipse

  • Jbuilder/JDeveloper/

  • JCreator/VisualAge

  • Tomcat,Jboss

  • WebLogic

  • WebSphere

  • Resin / Jrun

  • Oracle AS

  • Cloud virtualization: Windows Azure+ SQL/

  • Azure/ System Center

  • Online service: Windows Live/ Bing/ Ads

  • Mobile & Embedded: Windows Phone/MSTV/HRD

  • Enterprise: SharePoint/ BizTalk/ Dynamics

  • .Net: Visual Studio.NET / (C#/VB.NET/ASP.NET)/ Web Services/ Silverlight

  • Database: SQL Server/ Performance Tuning

Java


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26

90%


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    • (RDM)


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+

  • MBA/EMBA

  • PMP


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:

15%

Problem Child

60%

20%

Producers

Stars

5%

No Name


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    • 4010/

  • 4

  • /2000

  • mini-MBA


  • 7073953

    IT

    /

    /

    IT

    /

    /


    7073953

    X


    7073953


    7073953

    /

    2

    3

    1

    BU

    1

    Java

    .Net

    2

    1

    3

    2

    Testing

    3


    7073953

    /


    7073953

    010-6297 36086303 [email protected]

    027-8758 80092055 [email protected]

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    http://edu.beyondsoft.com

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