Improved Process Map for: Responding to Health Dept. Emails

1. Map last updated: 9/20/12 Improved Process Map for: Responding to Health Dept. Emails Mary opens health department emails (healthdept@co.bergen.nj.us) on a daily basis (ie. mornings) If Mary is unavailable, assigned back-up will assume role of answering health department emails Emails are reviewed SPAM and Bulk Mail are deleted Review emails from earliest date Emails in Non-English language will be translated Respond to emails if able to provide an answer (ie. Food Handler classes) For emails that can not be responded directly will be forwarded to BCDHS staff If outside BCDHS jurisdiction, Mary will find HO phone number, address and fax and will send appropriate HO contact information to sender Review sender information, subject line, body of email Review contact list of Division Supervisors and related topics of interest Other department handles email request Forward email to Division/Program May receive an email that BCDHS staff can not address the email BCDHS staff will respond to email addressee with cc: healthdept@co.bergen.nj.us Go to Supervisor to clarify who to forward the health department email to Respond to email addressee with cc: healthdept@co.bergen.nj.us Collect data on response times