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NEPIC Business Security Event. ‘7/7’ – selected learning points. Roger Kember LINK Associates International 07545 388269. ‘7/7’ – selected learning points. Improving Crisis Management Reviewing your plans Incorporating into exercises Selling to the Board.

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7 7 selected learning points

NEPIC Business Security Event

‘7/7’ – selected learning points

Roger Kember

LINK Associates International

07545 388269


7 7 selected learning points1
‘7/7’ – selected learning points

  • Improving Crisis Management

  • Reviewing your plans

  • Incorporating into exercises

  • Selling to the Board


7 7 selected learning points2
‘7/7’ – selected learning points

H & S warning

( PD 25111:Guidance on Human Aspects of Business Continuity )



Learning point 1
learning point 1

confusion

&

unstructured communications

are at a maximum at the start of a major incident



Learning point 2
learning point 2

dealing with incidents

occurring at the same

timeorplace


M p s 9 am thursday 7 july 2005
M.P.S. - 9am Thursday 7 July 2005

  • Central Command Complex

  • ‘Major Incident’ declared

  • call cascade (inc. COBR)

  • GOLD GROUP called

  • MPS in Major Incident mode


Learning point 3
learning point 3

in a crisis

the organisation needs to go into

crisis response mode


Ct crisis management in the u k
CT Crisis Management in the U.K

Cabinet Office Briefing Room

Strategic Co-ordinating Group

Gold -Silver-Bronze

incident


CABINET OFFICE BRIEFING ROOM (COBR) membership

Chair (P.M, Home Sec. or H.O senior civil servant)

Home Office, F&CO, MoD, Special Forces,

HMT, Government Information Co-ordination Service(GICS), Secret Intelligence Service, Security Service & ACPO(Terrorism & Allied Matters)

Devolved Administrations,

Territorial Departments (e.g. DH, DEFRA, DfT )

Minister for London

ALWAYS

USUALLY

LONDON





Cobr concept of operations
COBR ‘Concept of Operations’

from hostage negotiations to

‘cascade failures’


Learning point 4
learning point 4

move at the speed of the crisis-

not the speed of the organisation


COBR

cabinetoffice.gov.uk/ukresilience

Conference Room


Learning point 5
learning point 5

when the game changes

- change your game


Cobr training
COBR training

  • an enlarged training programme for staff

  • national exercise programme for Silvers, Golds, civil servants & Ministers


Learning point 6
learning point 6

training & exercising

improve performance


9 11 commission
‘9/11’ Commission

“ A failure of imagination”


Tokyo 20 march 1995
Tokyo - 20.March 1995

  • 13 dead

  • 50 severely injured

  • 1000s vision impairment



Learning point 7
learning point 7

predictable

- but not predicted


Learning point 8
learning point 8

prepare

and

be prepared


2 weeks before 7 7
2 weeks before ‘7/7’

‘Hanover Weekend’ seminar

  • Put the SIO (Senior Investigating Officer) in the ‘virtual hot seat’

  • Psychologically prepared

  • Some mental pre-planning


Learning point 9
learning point 9

putting someone in the virtual hot seat increases their motivation to invest



Ct presumption 1
CT presumption 1

an incident that could be terrorist related WILL be treated as terrorist related until the contrary is proved


Ct presumption 2
CT presumption 2

a terrorist incident will treated as the first of a SERIES of such incidents until the contrary is proved


Cobr 11am 7 july 2005
COBR – 11am, 7.July 2005

Three unanswered questions


Cobr 11am 7 july 20051
COBR – 11am, 7.July 2005

Three unanswered questions:

1) Who was behind this attack?


Cobr 11am 7 july 20052
COBR – 11am, 7.July 2005

Three unanswered questions:

  • Who was behind this attack?

  • When would the next attack be?


Cobr 11am 7 july 20053
COBR – 11am, 7.July 2005

Three unanswered questions:

  • Who was behind this attack?

  • When would the next attack be?

  • Where would the next attack be?


Cobr 11am 7 july 20054
COBR – 11am, 7.July 2005

there were no answers


Learning point
learning point

everyone must learn to deal with uncertainty


Learning point 10
learning point 10

everyone must learn to deal with uncertainty

- and still carry on


Cobr 11am 7 july 20055
COBR – 11am, 7.July 2005

the press release


Learning point1
learning point

  • take all reasonable steps to find out

  • put H & S first

  • undertake a R.A and document it


Learning point 11
learning point 11

  • take all reasonable steps to find out

  • put H & S first

  • undertake a R.A and document it

  • apply ‘CT presumption 3’


Ct presumption 3
CT presumption 3

the UK Government will

not

do the terrorists job for them


7 july 2005
7.July 2005

the 1st press

conference



Learning point 12
learning point 12

  • seen to be in control

  • reassure all stakeholders

  • no info. = no questions



Learning point2
Learning point

  • authoritative

  • conference in full

  • live

  • loops v live

  • speculation


Learning point 13
learning point 13

time delay on live operations



Learning point 15
learning point 15

CCTV is a vital tool in Counter Terrorism


Thursday 21 st july 2005
Thursday 21st July 2005


Thursday 21 st july 20051
Thursday 21st July 2005


Friday 22 nd july 2005
Friday 22nd July 2005


22 nd july 2005 press conference
22nd July 2005 – press conference


Friday 22 nd july 20051
Friday 22nd July 2005


Friday 22 nd july 20052
Friday 22nd July 2005


Learning point 16
learning point 16

authenticate

your

facts



9 11 commission1
‘9/11’ Commission

“ A failure of imagination”


Learning points the future
learning points – the future

their next attack -

your next response


Learning points the future1
learning points – the future

10 February 2011

Pakistan attack: 'Schoolboy' suicide bomber hits Mardan

A young suicide bomber dressed in school uniform has blown himself up at an army compound in Pakistan, killing at least 31 people, officials say.


Learning points the future2
learning points – the future

7/7 ringleader Mohammed Sidique Khan tried to radicalise boy aged 11

7/7 bomber Mohammed Sidique Khan, who worked as a primary school mentor, told a young student British people would ‘pay for what they had done to Pakistan’.



Learning points the future4
learning points – the future

“Today one can threaten a whole society with a flask carrying pathogens created in a garage – and without a detectable signature”



7 7 selected learning points5

‘7/7’ – selected learning points

Thank You

Roger Kember MA(Distinction), BSc(Hons), MBCI

LINK Associates International

[email protected]

07545 388269


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