Information technology and control
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Information Technology and Control. Operations. Efficiency Transaction Processing Systems (TPS) Data Warehousing Data mining. Decision-Making & Control. Control Systems Management Information Systems (MIS) Executive Information Systems (EIS) Decision Support Systems (DSS)

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Information Technology and Control

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Information technology and control

Information Technology and Control


Operations

Operations

  • Efficiency

  • Transaction Processing Systems (TPS)

  • Data Warehousing

    • Data mining


Decision making control

Decision-Making & Control

  • Control Systems

    • Management Information Systems (MIS)

    • Executive Information Systems (EIS)

    • Decision Support Systems (DSS)

    • Feedback Control Model

    • Management Control Systems

      • Budget reports

      • Statistical reports

      • Reward systems

      • Quality control systems


Balanced scorecard

Balanced Scorecard

  • Customers

  • Internal Business Process

  • Learning and Growth

  • Financial


Strategic weapon

Strategic Weapon

  • Internal Coordination

    • Intranet

    • Enterprise Resource Planning

    • Knowledge Management

      • Intellectual capital

      • Data v. Information v. Knowledge

        • Explicit v. Tacit


Strategic weapon1

Strategic Weapon

  • Explicit Knowledge

    • Collect information and store it

    • Employees can retrieve it

  • Tacit Knowledge

    • Interactive media

    • Brings people together


Information and the external environment

Information and the External Environment

  • Electronic Data Interchange

    • Connects buyers and suppliers together

  • Extranets


Integrated enterprise

Integrated Enterprise

  • Supply Chain Management

    • Advantages

    • Disadvantages


E business

E-Business

  • Sell through digital medium

    • As opposed to brick-and-mortar

    • In-house

    • Spin-off

    • Strategic Partnership


Effect on organizational design

Effect on Organizational Design

  • Smaller organizations

  • Decentralized structures

  • Improved horizontal coordination

  • Improved inter-organizational structure

  • Enhanced modular structure


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