Industriali Reggio Emilia. July 19, 2005. Lean Thinking for Italy. James P. Womack, President, LEI. What’s Lean Thinking? (Step 1). Specify value from the standpoint of the customer. Hint: Many customers today want their problem solved, not just to obtain an isolated good or service.
July 19, 2005
Lean Thinking for Italy
James P. Womack, President, LEI
Specify value from the standpoint of the customer.
Many customers today want their problem solved, not just to obtain an isolated good or service.
If value is incorrectly specified everything done will be muda!
Identify the value stream:
The set of steps that must be taken properly in the proper sequence at the proper time to create value for the customer.
A value stream is a process by another name.
Once you’ve removed the wasted steps:
Make value flow smoothly from concept to launch and from order to delivery. (Toyota.)
Draw a map!
Current-State Process MapOrder Entry
Future-State Process MapOrder Entry
Only provide value at the pull of the customer. (Toyota.)
Create a one-to-one relation between information and action. Make sure that nothing is done until the next step asks for action and that the action taken is precisely the action requested.
Continually pursue perfection (= perfectly specified value with zero waste.)
Practice policy deployment for your entire organization and A3 analysis for each value stream.
Don’t kaizen and kaikaku with overall direction!
Rapid rate of adoption:
How can every organization make a lean leap?
“We get brilliant results from average people managing and improving brilliant processes.
Our competitors get mediocre results from brilliant people managing around broken processes.
When they get in trouble, they try to hire even more brilliant people.
We are going to win.”
Toyota is not present.
Most multinationals operating in Italy are far behind Toyota.
Most local firms have received no practical advice on lean from firms or sensei with real knowledge.
You learn on the “gemba”, not in classrooms.
Demonstrations of lean methods are vital!
Some real invention will be required, but Italy has always been very inventive!