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Winning Strategies to Optimize Inbound and Outbound Mail:

Winning Strategies to Optimize Inbound and Outbound Mail:. Improving Cross-Departmental Communication and Teamwork. Linda Balsamo, PhD. Session Overview. Challenges in Today’s Mail Environment Start with the Best People Procedures and Benchmarking Process Improvement Relationship Building

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Winning Strategies to Optimize Inbound and Outbound Mail:

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  1. Winning Strategies to Optimize Inbound and Outbound Mail: Improving Cross-Departmental Communication and Teamwork Linda Balsamo, PhD

  2. Session Overview • Challenges in Today’s Mail Environment • Start with the Best People • Procedures and Benchmarking • Process Improvement • Relationship Building • Embracing Change

  3. Challenges in Today’s Mail Environment • Budget Reductions • Staff Reductions • Technology • Meeting USPS Requirements • Champion Efficiencies with Fewer Resources

  4. Start with the Best People

  5. Start with the Best People Hire the right people • Technical Skills & Competency-based • Identify Key Skills and Attributes • Use Behavioral Interviewing • Look for a Good Fit • Avoid “Foot in the Door” Applicants

  6. Start with the Best People…and Keep Them Treat Your Employees Well • Celebrate Accomplishments • Say “Thank You” • Walk the Floor • Learn about your Employees • Embrace Diversity

  7. Procedures & Benchmarking

  8. Procedures & Benchmarking • Accessible to All Team Members • Comprehensive & Easy to Follow • Cross-Train

  9. Procedures& Benchmarking • Set Goals S – Specific M – Measurable A – Attainable R – Realistic T - Timely Know where you are so you will know where to go!

  10. Procedures& Benchmarking Is it Specific? • Example of SMART Goal: Cross train 100% of my employees on pallet jack safety procedures by June 2012. Is it Attainable? Is it Measurable? Is it Realistic? Is it Timely?

  11. Process Improvement

  12. Process Improvement

  13. Building Relationships

  14. Building Relationships • Don’t try too hard • Eat lunch together • Do not rely on e-mail • Follow through and in a timely manner • Keep gossip to a minimum • No whiners allowed • Volunteer

  15. Embracing Change

  16. Embracing Change • Change can be good • Change takes you out of your comfort zone/breaks habits • Change allows you to grow • Change builds confidence • Change helps keep you nimble/flexible

  17. Questions?

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