Lecture . IT Service Management. Information Systems, Organisations, and Strategic use of IT. Learning Objectives. Explain information system and function of information system Distinguish between information system and information technology
IT Service Management
Information Systems, Organisations, and Strategic use of IT
Example: A payroll system, for example, collects information on employees and their work, processes and stores that information, and than produces paychecks and payroll reports for the organization. Then information is provided to manufacturing so the department can schedule production.
Decision support systems (DSS):
Communication support systems (CSS)
Office support systems (OSS):
FIGURE 1-11 Types of Information systems
The behavioral view of organisations emphasizes group relationships, values, and structures.