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Tools For Life. Effective Communications. Things about Andrew. How old is he? Does he have children? What sort of car does he drive? What are his hobbies?. Perceptions - Creating Our World. Stimuli See Hear Feel. FILTERS. Beliefs Knowledge Habit Taught. Conscious /

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Tools for life
Tools For Life


Effective communications
EffectiveCommunications


Things about andrew

Things about Andrew

How old is he?

Does he have children?

What sort of car does he drive?

What are his hobbies?


Perceptions creating our world
Perceptions - Creating Our World

Stimuli

See

Hear

Feel

FILTERS

BeliefsKnowledgeHabitTaught

Conscious /

unconscious mind




How we communicate
How we communicate

  • The words you use represent only 7% of the total meaning that you communicate

  • How you use your voice accounts for 38% of the meaning

  • Body language delivers 55%

Albert Mehrabian


Perceiving the world

Seeing

Hearing

Feeling

Smelling

Tasting

Perceiving the World


Seeing

I see what you mean

Its clear to me

Look ……

Can you not see?

Let me illustrate

Its obvious

This looks good….

I like the look of this

Seeing


Hearing

Listen….

I hear what you are saying

Sounds good to me

We need to talk

I like the sound of….

Rings a bell

Hearing


Feeling

I’m comfortable/uncomfortable

I’ve got a good feeling/bad feeling

That feels about right

I need to digest this/let me chew it over

I’m touched

Hands-on approach/hands-off

Feeling


Seeing hearing feeling

Seeing

I see what you mean

Its clear to me

Look ……

Can you not see?

Let me illustrate

Its obvious

This looks good….

I like the look of this

Hearing

Listen….

I hear what you are saying

Sounds good to me

We need to talk

I like the sound of….

Rings a bell

Seeing/Hearing/Feeling

  • Feeling

  • I’m comfortable/uncomfortable

  • I’ve got a good feeling/bad feeling

  • That feels about right

  • I need to digest this/let me chew it over

  • I’m touched

  • Hands-on approach/hands-off


First steps to effective communication

Understand yourself

Understand your audience

Communicate to them in the way they would wish

Maintain flexibility

First steps to effective communication


Managing ourselves
ManagingOurselves


Tilt my brain is full

Most people can only keep between 3 and 9 thoughts in their conscious minds at any one time.

Picture from Mapping the Mind - Rita Carter

Tilt! My brain is full


Potential resourcefulness

(Calmness x Energy) - conscious minds at any one time.

(Tension - Fatigue)

= PR

Robert Cooper & Ayman Sawaf - Executive EQ

Potential Resourcefulness


Presence

Body Language conscious minds at any one time.

Voice

Style

Presence


Body language
Body conscious minds at any one time.Language


Positive body language

Open conscious minds at any one time.

Eye Contact

Personal Space

Matching

Active Listening

Positive Body Language


Voice

Breathing conscious minds at any one time.

Projection

Enthusiasm

Balance

Variety

Voice


Style

Colour conscious minds at any one time.

Depth

Clarity

Undertone

Body shape

Fit

Complements your personality

Style


Style1

Authority conscious minds at any one time.

Dark

Contrast

Formal/structured

Well accessorised

Style


Style2

Approachability conscious minds at any one time.

Lighter

Lower contrast

Less structure

Relaxed

Style


Anchors
Anchors conscious minds at any one time.


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