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Tools For Life. Effective Communications. Things about Andrew. How old is he? Does he have children? What sort of car does he drive? What are his hobbies?. Perceptions - Creating Our World. Stimuli See Hear Feel. FILTERS. Beliefs Knowledge Habit Taught. Conscious /

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Presentation Transcript
things about andrew

Things about Andrew

How old is he?

Does he have children?

What sort of car does he drive?

What are his hobbies?

perceptions creating our world
Perceptions - Creating Our World

Stimuli

See

Hear

Feel

FILTERS

BeliefsKnowledgeHabitTaught

Conscious /

unconscious mind

how we communicate
How we communicate
  • The words you use represent only 7% of the total meaning that you communicate
  • How you use your voice accounts for 38% of the meaning
  • Body language delivers 55%

Albert Mehrabian

perceiving the world
Seeing

Hearing

Feeling

Smelling

Tasting

Perceiving the World
seeing
I see what you mean

Its clear to me

Look ……

Can you not see?

Let me illustrate

Its obvious

This looks good….

I like the look of this

Seeing
hearing
Listen….

I hear what you are saying

Sounds good to me

We need to talk

I like the sound of….

Rings a bell

Hearing
feeling
I’m comfortable/uncomfortable

I’ve got a good feeling/bad feeling

That feels about right

I need to digest this/let me chew it over

I’m touched

Hands-on approach/hands-off

Feeling
seeing hearing feeling
Seeing

I see what you mean

Its clear to me

Look ……

Can you not see?

Let me illustrate

Its obvious

This looks good….

I like the look of this

Hearing

Listen….

I hear what you are saying

Sounds good to me

We need to talk

I like the sound of….

Rings a bell

Seeing/Hearing/Feeling
  • Feeling
  • I’m comfortable/uncomfortable
  • I’ve got a good feeling/bad feeling
  • That feels about right
  • I need to digest this/let me chew it over
  • I’m touched
  • Hands-on approach/hands-off
first steps to effective communication
Understand yourself

Understand your audience

Communicate to them in the way they would wish

Maintain flexibility

First steps to effective communication
tilt my brain is full
Most people can only keep between 3 and 9 thoughts in their conscious minds at any one time.

Picture from Mapping the Mind - Rita Carter

Tilt! My brain is full
potential resourcefulness
(Calmness x Energy) -

(Tension - Fatigue)

= PR

Robert Cooper & Ayman Sawaf - Executive EQ

Potential Resourcefulness
positive body language
Open

Eye Contact

Personal Space

Matching

Active Listening

Positive Body Language
voice
Breathing

Projection

Enthusiasm

Balance

Variety

Voice
style
Colour

Depth

Clarity

Undertone

Body shape

Fit

Complements your personality

Style
style1
Authority

Dark

Contrast

Formal/structured

Well accessorised

Style
style2
Approachability

Lighter

Lower contrast

Less structure

Relaxed

Style
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