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Call Parrot. Business Call Recording. IT Support Center 8-6565 or 305-284-6565 www.miami.edu/network www.miami.edu/it/howto. Please press the F5 key on your PC to begin the presentation Click to advance. Table of Contents. Login Main Screen Log of Calls Log of Calls– Playback Options

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Call Parrot

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Call parrot

Call Parrot

Business Call Recording

IT Support Center

8-6565 or 305-284-6565

www.miami.edu/network

www.miami.edu/it/howto

Please press the F5 key on your PC to begin the presentation

Click to advance


Table of contents

Table of Contents

  • Login

  • Main Screen

  • Log of Calls

  • Log of Calls– Playback Options

  • Log Of Calls - Playback Search Options

  • Log Search - By Agent

  • Log Search - By Date

  • Playback a Call

  • Listen to a Call

  • Adding Remarks

  • Search – By Remark

  • Download and Save Calls

  • Logoff

  • Help


Login

Login

  • Go to the internet and type: http://10.37.32.52/CallParrotWebClient/Login.aspx

  • Enter:

    • Your UserId

    • Password = password

callrecording


Main screen

Main Screen

All System Users who are logged on to the system are reflected in Status node.

The Log provides access to the full history of system use.

The Playback log provides instant playback for many calls and playback for all calls.


Log of calls

Log of Calls

The Cached Calls pane shows a directory of the most recent 200 calls recorded by the system. Parameters for these call records are:

ACD Agent ID

Name

Date

Time

Day of Week

CLID (Calling Line ID)

DNIS (Call Identifier)

DN (directory #)

Duration

Port Number

Port Name

Media

Availability


Log of calls playback options

Log of Calls - Playback Options

Right click on the Playback Log screen to display a pop-up menu with the following options:

Search Call(s) - Allows you to search for and locate call records.

Recent Calls - Allows you to return the Cached Calls pane to its normal state of the 200 most recent call records.

AGC-On or AGC – Off - Allows you to turn on and off the Automatic Gain Control (AGC) feature.

Turn GSM Compression On or Turn GSM Compression Off - Allows you to select or deselect GSM compression for playback of the selected call.

Turn Beep Tone Filer On or Off - Allows you to remove alert beep tones from playback of the selected call.


Log search options

Log - Search Options

You can search by any of these criteria

  • ACD Agent

  • Port Numbers

  • Date & Time

  • Days of Week

  • CLID

  • DNIS

  • DN

  • Duration

  • Remark

Note: You cannot playback an active call!


Log search by agent

Log Search – By Agent

To search for a call made by an agent:

Click on Agent Name

Click Search

Click OK

A list of the last 200 calls for that agent will be displayed on the Playback Log screen


Log search by date

Log Search – By Date

To search for a call made by an agent on a particular date:

Click on Date & Time

Click on Set

Select the start date from the calendar

Click Search

Click OK (to clear window)


Playback a call

Playback a Call

Right-click on the Playback Log screen for options

Click Play to listen to the call


Listen to a call

Listen to a Call

To play and pause the playback of a call:

  • Click Pause to temporarily pause the recording

  • Click Resume to continue listening to the call


Adding remarks

Adding Remarks

  • Right-click on the call for options

  • Click Add/Modify Remarks and type in your remarks


Search by remark

Search – By Remark

To search for a remark made by an agent:

Click on Remark

Type in a portion of your remark

Click Set

Click Search

Click OK

A list of the calls matching that description will be shown on the Playback Log screen


Download and save calls

Download and Save Calls

Recorded calls can be saved on a PC, emailed, stored on a server, archived to DVD, and used like any other standard audio file.

Right-click on the call

Click Download

The call will be downloading into your PC’s “My Documents”.

Click Change Folder to change the destination.


Logoff

Logoff


Call parrot

Help

Click on “Help” from the toolbar to access information pertaining to any of the screens.


  • Login