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Nuance Mobile Care Sales Training 2009

Nuance Mobile Care Sales Training 2009. On-Device Customer Self-Service Pay bill, check account balance & many more. Introducing Nuance Mobile Care. simply dial. A Revolutionary Mobile Care Solution. Enabling Mass Adoption Simply dial, requiring no change in customer behavior.

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Nuance Mobile Care Sales Training 2009

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  1. Nuance Mobile CareSales Training 2009

  2. On-Device Customer Self-Service Pay bill, check account balance & many more Introducing Nuance Mobile Care simply dial A Revolutionary Mobile Care Solution Enabling Mass Adoption Simply dial, requiring no change in customer behavior …available for Telco Operators Globally

  3. NMC for Carriers – Application Page Examples Balance & Summary Billing & Payments Plan & Features… Balance & Summary Billing & Payments Plan & Features… Over 22 standard applications and growing

  4. Features & Benefits Richest user interface offering fastest performance; enabling mass adoption of self-service     Over 22 standard applications with regular new additions On-Device Self-Service w/ Call Capture Suite of Standard Applications OTA Management Reporting & Analytics Silent over-the-air updates offering new applications and functionality Powerful insight into subscriber behavior and many more…

  5. NMC Impact on Key Carrier Operation Metrics Driving value across three main dimensions

  6. Current Deployments & Handsets 1.5 million subscribers.. 76% call deflection.. 2.5 sessions per user/month..

  7. PreferenceVersusOtherChannelsHandsetSelfServiceapplicationisbyfarthemostpreferredcustomerservicechannelPreferenceVersusOtherChannelsHandsetSelfServiceapplicationisbyfarthemostpreferredcustomerservicechannel OVERALL CHANNEL PREFERENCE • Goal: Determine channel preference • 3rd party study: Added Value Inc. • 100 face-to-face interviews Subscribers prefer NMC over all other channels:~2x preferred NMC over speaking with agents

  8. NMC Device Portfolio Over 30 devices launched today with 45 additional by December ‘09

  9. Market Snapshot

  10. Competitive Summary

  11. NMC Vision for Enterprise Sales • 2010 planned NMC offering • Use immediately to communicate Nuance’s vision for enterprise mobile! “The NMC vision is an invaluable tool for enterprise sales” -Craig McClellan

  12. The Nuance GPS for Mobile Care program Each stage has: Goals & objectives Inputs & deliverables Target audiences An owner & a timeline Success criteria • Provides: • Step-by-step structured evaluation process • Clearly defined product • Tools to enable the internal champion • Confidence in Nuance!

  13. Contacts & Support Who to contact: • Solution Genie & Sales Engineers • Marketing: David Winarsky • Demos: Alex Craxton • Device & Platform Support: Chris Roution • PS & quote estimates: SERF Process (Solution Genie) • Regional contacts • EMEA & APAC: Jason Choy

  14. Nuance Mobile Care

  15. Click the at the top right corner of the screen to exit the course.

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