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Web 2.0 for Government Knowledge Management Everyone benefits by sharing knowledge March 24, 2010 PowerPoint PPT Presentation


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Web 2.0 for Government Knowledge Management Everyone benefits by sharing knowledge March 24, 2010. Rich Zaziski, CEO FYI Business Solutions [email protected] Emerging Technologies Work Group. Overview of Web 2.0 Knowledge Management What is Knowledge Management?

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Web 2.0 for Government Knowledge Management Everyone benefits by sharing knowledge March 24, 2010

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Web 2.0 for Government

Knowledge Management

Everyone benefits by sharing knowledge

March 24, 2010

Rich Zaziski, CEO

FYI Business Solutions

[email protected]

Emerging Technologies Work Group


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Overview of Web 2.0

Knowledge Management

What is Knowledge Management?

Advantages

Objectives

Getting Started

Advanced Features

Examples

Questions and Answers

Knowledge Management in Web 2.0


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Overview of Web 2.0

  • Browser-based platform

  • Users own and control their data

  • Architecture of participation

  • Facilitates collaboration

  • Consumer-generated media

  • Social Networking

  • Knowledge Management


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What is Knowledge Management?

Organizations have vast amount of information, which creates problems such as:

  • How do you find the information?

  • Who do you contact to get it?

  • Once you find it, how can you be sure its complete and up-to-date?

    A Knowledge Management Portal acts like a library in that it is a repository for all available relevant information on a given subject area.

    It also provides a powerful platform for information sharing and collaboration.


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Advantages of Knowledge Management

  • Contributes to the intellectual capital of the organization

  • Facilitates information sharing, which often leads to innovation

  • Eliminates redundant processes and information

  • Reduces e-mail volume

  • Improves productivity and efficiency

  • Reduces risk of knowledge loss due to retirement or turnover of experienced workers

  • Accelerates on-boarding of new staff


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Create a platform that facilitates the sharing, collaboration, and maintenance of your institutional knowledge.

Design an intuitive, browser-based and “light-weight” solution that can be used by every level of the organization.

Provide an easy-to-use framework that allows subject matter experts to update and maintain knowledge bases.

Develop a strategy to assimilate the knowledge repository into the “day-to-day” business processes to facilitate a self-sustaining operational environment.

Design a solution that will be easily transportable to future platforms.

Objectives of Knowledge Management


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Getting Started with Knowledge Management


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Getting Started with Knowledge Management

  • Organize

  • Gather Stakeholders, subject matter experts, and process owners

  • Identify logical categorizations (subject areas). This may take the form of such categories as:

Technologies

People

Processes


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Getting Started with Knowledge Management

  • Visualize

  • Go from a logical model to a ‘physical’ model

  • This is represented in the Wiki design


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Overview of a Wiki

  • Website that allows for easy creation and editing of content, interlinked web pages and documents

  • A wiki enables documents to be written collaboratively, in a simple markup languageusing a web browser

  • The entire collection of pages, which are usually interconnected by hyperlinks, is "the wiki"

  • A wiki is essentially a database for creating, browsing, and searching through information

  • Wikipedia is the most widely visited ’wiki’ on the internet


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Uses of a Wiki

  • Collaborative Software

  • Project Communication

  • Intranets

  • Group Learning

  • Knowledge Management

  • Project & Portfolio Management


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Components of a Wiki

  • Layout and Navigation

  • Editing

  • Linking and Creating Pages

  • Searching

  • Security

  • Community

  • Documents


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Getting Started with Knowledge Management

  • Sustainable

  • Create round-trip business processes to keep the information up to date without making it burdensome.

  • Enable users to own and control their own content.

  • One of the guiding principles is to do this without programming.

  • Integrate into issues management or project management workflow

Knowledge

Management


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Advanced Features

  • Personalization

  • Workflow with Approvals

  • Consolidated Daily Emails

  • Issues Management

  • Open Social Networking

  • Dashboards and Reports

  • RSS Feeds

  • Project and Portfolio Management

  • Microsoft SharePoint and Exchange Integration

  • Advanced Search with Search Engine Optimization


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Demonstration / Example


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Knowledge Management in Web 2.0

  • Questions ?


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Knowledge Management in Web 2.0

  • Thank you!

  • Rich Zaziski, CEO

  • FYI Business Solutions

  • [email protected]

  • www.FYIsolutions.com


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