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Severity 1 Handling and Communications Overview for System X Divestiture. IBM CIO Global O2C Run Sales Transaction Support (STS) Team. Bob Bergemann. October 2014. IBM CIO Global O2C Run Sales Transaction Support (STS) Lenovo Helpdesk Support. * Also via +1-888-IBMHELP.

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severity 1 handling and communications overview for system x divestiture

Severity 1 Handling and CommunicationsOverview for System X Divestiture

IBM CIO Global O2C Run Sales Transaction Support (STS) Team

Bob Bergemann

October 2014

ibm cio global o2c run sales transaction support sts lenovo helpdesk support
IBM CIO Global O2C Run Sales Transaction Support (STS)Lenovo Helpdesk Support

* Also via +1-888-IBMHELP

This spreadsheet includes the contact names for each application.

slide4

IBM CIO Global O2C Run Sales Transaction Support (STS)Lenovo Global Community

  • An IBM Community was created to be the communication path between Lenovo users and IBM STS Run team. Our community provides useful information such as:
      • Organization Structure
      • Support Contacts by Applications
      • Helpdesk Support Process by geography
      • CBS Global Run Business Helpdesk
      • Customer Bulletin Facility (CBF) instructions for alerting and communitication
      • Partner Connect helpdesk information
      • IBM ID creation instructions to access and join the Community
      • Open forum for questions and answers

This is the community link:

https://www-304.ibm.com/connections/communities/service/html/communityview?communityUuid=ff8f76fb-7e7e-40d0-90b1-0781c0dce403

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