n stor figueroa president iamcp puerto rico september 2012
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IAMCP. Chapter Best Practices The Puerto Rico Chapter Case. Néstor Figueroa President – IAMCP Puerto Rico September 2012. Today’s Agenda. About IAMCP – Puerto Ric o Chapter Chapter Development Model Best Practices At A Glance 8 Best Practices Employed by the IAMCP-PR Q&A.

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n stor figueroa president iamcp puerto rico september 2012
IAMCP

Chapter Best Practices

The Puerto Rico Chapter Case

Néstor Figueroa

President – IAMCP Puerto Rico

September 2012

today s agenda
Today’s Agenda

About IAMCP – Puerto Rico Chapter

Chapter Development Model

Best Practices At A Glance

8 Best Practices Employed by the IAMCP-PR

Q&A

about puerto rico chapter founded in 2008
About Puerto Rico ChapterFounded in 2008
  • Best Practices Adopted Helped in Achieving These FY 2011-2012 Results
  • 100% Growth in Membership
  • From 11 to 23 in 2011-2012
  • From 23 to 35 (plan for this fiscal year)

More than $10MM in P2P in FY 2011-2012

Strong Engagement with Microsoft PR & LATAM

- Frequent meetings with MSFT and common goals set

75% Increase in Partner Satisfaction

- Measured through surveys

100% Increase in Community Activities Participation

  • MPN Compliance & Usage Increased
  • Site Usage
  • Certifications
  • Trainings
chapter development model

Iterative Model

Chapter Development Model

2. Plan

1. Assess

3. Delegate

5. Adjust

4. Communicate

best practice model the puerto rico chapter case
Best Practice ModelThe Puerto Rico Chapter Case

8 Best Practices

#1

Organization Structure

#2

Microsoft Engagement

#3

Partner Value

#4

Partner Engagement

#5

Measure Progress

#6

Communicate

#7

Financial Transparency

#8

Build a Legacy

best practice 1 organizational structure
Best Practice #1: Organizational Structure

Board of Directors with responsibilities based on IAMCP Pillars: P2P, Advocacy, Education, and Citizenship: 10 members in the Board.

Focused on

Pillars

Have a person dedicated to recruitment. Maybe someone from the Board of Directors.

Member

Recruitment

Past Presidents become members of the Board in an advisory role

Bring Experience

best practice 2 microsoft engagement
Best Practice #2: Microsoft Engagement

Quarterly Meeting with General Manager and key staff: present issues, solutions, sales numbers, partner satisfaction, etc.

Meetings

Leverage Microsoft activities, such as citizenship. Obtain some funding from Microsoft.

Activities and

Funding

Together

Obtain feedback from Microsoft. How are they feeling about the partner ecosystem?

Obtain Feedback

best practice 3 focus on partner value
Best Practice #3: Focus on Partner Value

Publish business opportunities:

i.e. Solution4Selling (S4S)

Growth

Government Programs: Juveempleo, Law 14, etc..

Government

Relations

Quick ROI – build return as quick as possible. Monthly activities: Executive Speaker Series, M’Ready Program, etc.

Membership

ROI

best practice 4 partner engagement
Best Practice #4: Partner Engagement

We do surveys (Survey-Monkey) to get the sense of the state of satisfaction of partners, sense progress of P2P, obtain feedback about how IAMCP is performing. Are they getting a clear ROI on their membership dues?

Also delegate tasks and activities beyond the Board of Directors. Outside organizations: PRITC, Associations, etc.

IAMCP gets involved in pre-meetings, registration, as well as specific activities for IAMCP-PR at WPC.

Involve Beyond

Partner

Engagement

WPC

best practice 5 measure progress
Best Practice #5: Measure Progress

Measure

Performance

Select Key Performance Indicators, build a simple Scorecard, and track progress. Share Results!!

best practice 6 communications
Best Practice #6: Communications

Press releases, document events, share with your members, Microsoft, and you IAMCP region. Intern??

Microsoft &

Partners

Leverage social networks, quarterly newsletter, updated website (new coming-up), among others.

The World

Government should be aware and acknowledge the IAMCP and its contributions. Advocacy!!

Government

best practice 7 financial transparency
Best Practice #7: Financial Transparency

Financials

Release financial status and statements at the beginning of the year, mid-year, and at closing.

best practice 8 build a legacy
Best Practice #8: Build a Legacy

Two years tenure for President and Board

Tenure

Activities that can help your country’s economy. Involve teams beyond IAMCP, and plan recurrent initiatives.

Legacy

slide15

Questions?

Happy Chaptering!!

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