N stor figueroa president iamcp puerto rico september 2012
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IAMCP. Chapter Best Practices The Puerto Rico Chapter Case. Néstor Figueroa President – IAMCP Puerto Rico September 2012. Today’s Agenda. About IAMCP – Puerto Ric o Chapter Chapter Development Model Best Practices At A Glance 8 Best Practices Employed by the IAMCP-PR Q&A.

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N stor figueroa president iamcp puerto rico september 2012


Chapter Best Practices

The Puerto Rico Chapter Case

Néstor Figueroa

President – IAMCP Puerto Rico

September 2012

Today s agenda
Today’s Agenda

About IAMCP – Puerto Rico Chapter

Chapter Development Model

Best Practices At A Glance

8 Best Practices Employed by the IAMCP-PR


About puerto rico chapter founded in 2008
About Puerto Rico ChapterFounded in 2008

  • Best Practices Adopted Helped in Achieving These FY 2011-2012 Results

  • 100% Growth in Membership

  • From 11 to 23 in 2011-2012

  • From 23 to 35 (plan for this fiscal year)

More than $10MM in P2P in FY 2011-2012

Strong Engagement with Microsoft PR & LATAM

- Frequent meetings with MSFT and common goals set

75% Increase in Partner Satisfaction

- Measured through surveys

100% Increase in Community Activities Participation

  • MPN Compliance & Usage Increased

  • Site Usage

  • Certifications

  • Trainings

Chapter development model

Iterative Model

Chapter Development Model

2. Plan

1. Assess

3. Delegate

5. Adjust

4. Communicate

Best practice model the puerto rico chapter case
Best Practice ModelThe Puerto Rico Chapter Case

8 Best Practices


Organization Structure


Microsoft Engagement


Partner Value


Partner Engagement


Measure Progress




Financial Transparency


Build a Legacy

Best practice 1 organizational structure
Best Practice #1: Organizational Structure

Board of Directors with responsibilities based on IAMCP Pillars: P2P, Advocacy, Education, and Citizenship: 10 members in the Board.

Focused on


Have a person dedicated to recruitment. Maybe someone from the Board of Directors.



Past Presidents become members of the Board in an advisory role

Bring Experience

Best practice 2 microsoft engagement
Best Practice #2: Microsoft Engagement

Quarterly Meeting with General Manager and key staff: present issues, solutions, sales numbers, partner satisfaction, etc.


Leverage Microsoft activities, such as citizenship. Obtain some funding from Microsoft.

Activities and



Obtain feedback from Microsoft. How are they feeling about the partner ecosystem?

Obtain Feedback

Best practice 3 focus on partner value
Best Practice #3: Focus on Partner Value

Publish business opportunities:

i.e. Solution4Selling (S4S)


Government Programs: Juveempleo, Law 14, etc..



Quick ROI – build return as quick as possible. Monthly activities: Executive Speaker Series, M’Ready Program, etc.



Best practice 4 partner engagement
Best Practice #4: Partner Engagement

We do surveys (Survey-Monkey) to get the sense of the state of satisfaction of partners, sense progress of P2P, obtain feedback about how IAMCP is performing. Are they getting a clear ROI on their membership dues?

Also delegate tasks and activities beyond the Board of Directors. Outside organizations: PRITC, Associations, etc.

IAMCP gets involved in pre-meetings, registration, as well as specific activities for IAMCP-PR at WPC.

Involve Beyond




Best practice 5 measure progress
Best Practice #5: Measure Progress



Select Key Performance Indicators, build a simple Scorecard, and track progress. Share Results!!

Best practice 6 communications
Best Practice #6: Communications

Press releases, document events, share with your members, Microsoft, and you IAMCP region. Intern??

Microsoft &


Leverage social networks, quarterly newsletter, updated website (new coming-up), among others.

The World

Government should be aware and acknowledge the IAMCP and its contributions. Advocacy!!


Best practice 7 financial transparency
Best Practice #7: Financial Transparency


Release financial status and statements at the beginning of the year, mid-year, and at closing.

Best practice 8 build a legacy
Best Practice #8: Build a Legacy

Two years tenure for President and Board


Activities that can help your country’s economy. Involve teams beyond IAMCP, and plan recurrent initiatives.



Happy Chaptering!!