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How to Implement QuickBooks Training in your Practice

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How to Implement QuickBooks Training in your Practice. Course Objectives. Why offer QuickBooks Training to your clients? Client Needs Analysis 1 on 1 Training versus Group Training Training Resources available to QuickBooks ProAdvisors

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course objectives
Course Objectives
  • Why offer QuickBooks Training to your clients?
  • Client Needs Analysis
  • 1 on 1 Training versus Group Training
  • Training Resources available to QuickBooks ProAdvisors
  • Guidelines for Establishing QuickBooks Engagements and Proposals
why offer quickbooks training1
Why offer QuickBooks Training?
  • To Market your Practice
  • Provide a Turnkey Accounting Solution
      • Monthly Visits to Client’s Premises
      • Update QuickBooks
      • Correct Client Errors and Provide Product Training
      • Uncover Other Revenue Opportunities
quickbooks needs analysis
QuickBooks Needs Analysis

Begin with a Client Interview to Determine:

  • How much setup information the client has readily available
  • Trial Balance
  • Bank Reconciliations
  • What QuickBooks version is right for their needs
  • Management reporting requirements

Data File Setup Complexity:

  • Level 1 – COA, Customers and Vendors Only
  • Level 2 – Add A/R and A/P
  • Level 3 - Add Inventory, Sales Tax and/or Payroll
  • Level 4 - Add Customized Reports & Forms, Industry Specific Configuration
  • Level 5 – Add Integration with Other Solutions
quickbooks training needs analysis
QuickBooks Training Needs Analysis
  • Interview the client to assess their current QuickBooks skill level and condition of QuickBooks file
  • You may need to re-visit the interview regularly
  • Initial meetings with a prospective client are bi-directional
    • clients are also evaluating you-- your reputation, your experience, your personnel and your skills
  • Make sure the organization is the type you want to do business with
training options
Training Options
  • Onsite Training (One on One)
  • Group Training
  • Web Training
  • Outsource
  • Bill client based on training time, not learning objectives
  • Use a published training resource
quickbooks training classes
QuickBooks Training Classes

Hands on versus Lecture Style

training assessment
Training Assessment

From your Client Interview determine:

  • Number of trainees in organization
  • Current level of QuickBooks and accounting expertise
  • Group class or 1 on 1 training recommendation
  • Onsite or offsite training required
  • Hands on or lecture style training needed
training assessment1
Training Assessment

Course Length

  • Full Day Seminars – 1 or 2 Day’s
  • Half Day Courses
  • Other - weekly, quarterly, semester series

Considerations for Scheduling training -

  • Scheduling –Daytime or Evening Courses
  • Avoid holidays including school holidays and dates close to tax deadlines

Time of Day

  • Daytime (make sure to provide lunch or breakfast)
  • Evening options
  • Weekend classes

Training Rates

  • For 1 on 1 training offer blocks of time instead of hourly rates
  • For group classes, vary the pricing for onsite (per person) versus offsite training (daily pricing)
quickbooks support services
QuickBooks Support Services

Remote Client Support

  • Telephone Support
  • Email Exchanges
  • QuickBooks Remote Access
      • Journal Entries and Adjustments
      • Shared Bookkeeping Responsibilities
      • Small Training Objectives
      • Small Troubleshooting Objectives
      • Report Customization
acquiring necessary skills knowledge
Acquiring Necessary Skills & Knowledge

E-learning Modules

www.proadvisor.ca

  • Basic and Advanced (soon to be Expert and Payroll)

Intuit Education Program

www.intuiteducation.ca

QuickBooks In the Classroom (Instructor Book and Student Guide)

  • 15 Lessons with data files

Discovery Tours

  • Accounting Conferences and trade shows

Third Party TextBooks

  • CCI, Pearson Publishing
pre engagement strategies
Pre-Engagement Strategies

Engagement Letters and Proposals

  • Avoid any misunderstandings and protect yourself
  • Have one of the following written agreements for every consulting service you perform:
    • Engagement Letter -- fairly simple and narrow in scope
    • Proposal -- a more detailed engagement letter
pre engagement strategies1
Pre-Engagement Strategies

Engagement Letters are appropriate for:

  • QuickBooks Data File Setup of Easy Start, Pro, Premier, or Enterprise Solutions
  • QuickBooks Data File Analysis
  • Annual or Monthly QuickBooks Support Plans
  • QuickBooks Training

Proposals are suitable for:

  • QuickBooks Data File Setup of Enterprise Solutions
  • Integration of QuickBooks with Third-Party Software Solutions (Inventory Control, Time & Billing)
  • Extensive Repair of the Client’s Existing QuickBooks Data File
engagement letter
Engagement Letter

The Engagement Letter confirms:

  • Terms & objectives of engagement
  • Nature & limitations of the services provided
  • Financial information
  • Setup & installation of QuickBooks software
  • Fees for service
  • Onsite training & remote support
  • Licensing, permissions & third party disclosures
  • Agreements and signatures

Engagement Letter

proposal
Proposal
  • Overview of Service
  • QuickBooks Assistance
  • 3rd Party Software if applicable
  • Crossover Services
  • Estimate of Software & Implementation Costs
  • Remote Support Overview
  • Disclaimers, Privacy & Legal Information
  • Authorization

Proposal

remote engagement strategies
Remote Engagement Strategies
  • Special Strategies for Specific QuickBooks Consulting Engagements
  • Clients will call you with QuickBooks questions
  • It is not a matter of “if” but “when”
  • Establish the value proposition for telephone (remote) support before the client’s first call
  • Include remote support time in each engagement helps establish the value proposition
pricing quickbooks services
Pricing QuickBooks Services
  • 1 on 1 Hourly training rates range from $60 hour to $150 hour
  • QuickBooks Group Training Class Rates range from $129 to $375 for a 1 day class, depending on what is included
  • Use fixed fees instead of a hourly rate if you think you can be profitable
  • Include one hour of telephone support with initial engagement or Group training class
remote engagement strategies1
Remote Engagement Strategies

Ways to bill for ongoing remote support

    • Pre-paid blocks of time
    • Monthly support plans

Differentiate Billing for Remote Services vs. Onsite Services

  • Pre-Paid Blocks of Time
    • Remote Support (4, 6 or 10 Hours)
    • Onsite Support (4, 8 or 16 Hours)
  • Benefit from the time value of money
  • Businesses use 60-70% of the support pre-purchased
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