The view from the other side of the fence
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THE VIEW FROM THE OTHER SIDE OF THE FENCE. Heather Parkinson. What is different from working for insurers? Getting the job Agreeing terms Defining the role Building a relationship. Starting the job Understand the business Effects of the incident Overview of business systems and data

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THE VIEW FROM THE OTHER SIDE OF THE FENCE

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THE VIEW FROM THE OTHER SIDE OF THE FENCE

Heather Parkinson


What is different from working for insurers?

  • Getting the job

  • Agreeing terms

  • Defining the role

  • Building a relationship


Starting the job

  • Understand the business

  • Effects of the incident

  • Overview of business systems and data

  • Policy cover

  • Identify and win over the right people

  • Building a relationship


First meeting with insurer’s loss adjuster

  • Initial information request

  • Setting the reserve

  • Mitigation measures


As the loss progresses

  • Admission of liability

  • Interim payments

  • Provision of information

  • Managing expectations

  • Managing the client


Presenting the claim

  • What do we claim for?

  • Trend – how far do we go?

  • Where is the line between optimism and fraud?


Settling the loss

  • Strategy

  • Managing expectations

  • Selling the settlement


Lessons I’ve learned

  • How to make sure I’m paid!

  • Managing people including when I need to bully my client (or anyone else)

  • How to make a real difference


Lessons I’ve learned

  • This isn’t a game – how hard it is for the Insured

  • Information requests

  • Response times

  • The importance of the right team


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