The view from the other side of the fence
This presentation is the property of its rightful owner.
Sponsored Links
1 / 10

THE VIEW FROM THE OTHER SIDE OF THE FENCE PowerPoint PPT Presentation


  • 38 Views
  • Uploaded on
  • Presentation posted in: General

THE VIEW FROM THE OTHER SIDE OF THE FENCE. Heather Parkinson. What is different from working for insurers? Getting the job Agreeing terms Defining the role Building a relationship. Starting the job Understand the business Effects of the incident Overview of business systems and data

Download Presentation

THE VIEW FROM THE OTHER SIDE OF THE FENCE

An Image/Link below is provided (as is) to download presentation

Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.


- - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - -

Presentation Transcript


The view from the other side of the fence

THE VIEW FROM THE OTHER SIDE OF THE FENCE

Heather Parkinson


The view from the other side of the fence

What is different from working for insurers?

  • Getting the job

  • Agreeing terms

  • Defining the role

  • Building a relationship


The view from the other side of the fence

Starting the job

  • Understand the business

  • Effects of the incident

  • Overview of business systems and data

  • Policy cover

  • Identify and win over the right people

  • Building a relationship


The view from the other side of the fence

First meeting with insurer’s loss adjuster

  • Initial information request

  • Setting the reserve

  • Mitigation measures


The view from the other side of the fence

As the loss progresses

  • Admission of liability

  • Interim payments

  • Provision of information

  • Managing expectations

  • Managing the client


The view from the other side of the fence

Presenting the claim

  • What do we claim for?

  • Trend – how far do we go?

  • Where is the line between optimism and fraud?


The view from the other side of the fence

Settling the loss

  • Strategy

  • Managing expectations

  • Selling the settlement


The view from the other side of the fence

Lessons I’ve learned

  • How to make sure I’m paid!

  • Managing people including when I need to bully my client (or anyone else)

  • How to make a real difference


The view from the other side of the fence

Lessons I’ve learned

  • This isn’t a game – how hard it is for the Insured

  • Information requests

  • Response times

  • The importance of the right team


  • Login