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SpreeCommerce Items Return

Spree items return allows customers to initiate product returns and track return history!<br>

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SpreeCommerce Items Return

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  1. SpreeCommerce Items Return Extension Developed By Vinsol

  2. Why allow product returns? • Build customer confidence • Product expectation mismatch • Wrong delivery • Defective Item • Size issues etc...

  3. Spree Items Return • Customer can • Initiate returns request • Opt for refund or exchange • See return history and status • Admin authorize Return requests

  4. Return Products Only those orders which have been shipped can be returned

  5. New Return Request

  6. Return Reason

  7. Return History

  8. Account Section Customers can view their returns in My Account > Return History section

  9. Admin Processes Returns All return authorizations and Customer returns are listed under the ‘Returns’ tab

  10. Details of Return request

  11. Admin Processes Return Admin creates a ‘Customer Return’ against the order’s return authorization.

  12. Admin Creates Reimbursement

  13. Reimburse amount Admin can either reimburse or choose to cancel the reimbursement if the situation calls for it.

  14. Customer Return Details

  15. Payment The refund created due to an item's return is listed in the ‘Payments’

  16. Admin Manages Refund Reasons Admin also has the ability to manage refund reasons

  17. Admin Manages Return Authorization Reasons

  18. TODOs • Allow admin to • Mark if the product is returnable • Specify max time to return product • Globally • Product level

  19. Download & More... Download Spree Items Return[1] Detailed Article with Screenshots Spree Commerce Items Return[2] Other Recent Extensions Published By Vinsol[3] [1] http://spreecommerce-extensions.com/extensions/spree-item-returns [2] http://vinsol.com/spreecommerce-items-return [3] http://www.slideshare.net/vinsolslides/spree-commerce-extensions

  20. Follow us @the_vinsol @thevinsol VinSol http://vinsol.com/

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