German Association of Music Schools Quality systems of German Public Music Schools

1. German Association of Music Schools Quality systems of German Public Music Schools

2. Every music school has to prove its quality • Structural plan for music schools (quality of concept) • Curricula for member schools (pedagogical quality) • Good running institution and service, affordable fees (quality of instituion) • Public presence, cooperation, people-oriented, public relations (political quality)

3. Guidelines for member schools • Define the conditions and quality demands music schools have to fulfil in order to be admitted as members (school’s structure and teaching programme, teacher and management qualifications) • Curricula for member schools • for early music education and basic music education, instrumental and vocal subjects, ensemble and complementary subjects

4. Structural Plan for Music Schools

5. Annual reports to member association (VdM) • Data concerning trusteeship, direction and management, teachers, subjects, pupils, teaching handicapped pupils, concerts, international meetings, advanced education for teachers, association of parents and patrons, cooperations, quality management, financing, fees • Enables to envince music school developments • Analysis and publication as annual abstract of statistics

6. Inquiries of music schools • Inquiries for evalutation of music schools • VdM questionnaires: pupils, parents, staff, the public and image inquiries • VdM evaluation program for music school inquiries • VdM database for benchmarking of inquiry results • VdM questionnaires: support as well VdM quality management systems QsM and EDuR

7. Inter-municipal benchmark test - EDuR Contents and Instruments: • Benchmark test based on 18 key figures • Evaluation and assessment of four dimensions: fulfilment of assignments, customer satisfaction, staff satisfaction and efficiency • Pupil and parent inquiries • Staff inquiries • Working with benchmark test: Comparing with and learning from fellow music schools • Support for project management

8. Diversity: total offers in municipality Music school offers in proportion to total offers Exclusive offers Percentage of annual lessons per week Ensemble and complementary subjects Percentage of pupils on total population and on respective age group Number of subjects per pupil Percentage of pupils who participate in competition „Jugend musiziert“ Inter-municipal benchmark test - EDuR 18 key figures fulfilmentof assignments customer satisfaction staff satisfaction efficiency • General satisfaction of pupils from the age of 10 up • General satisfaction of parents with offers of music school • Average duration of stay • Percentage of cancelled lessons on total annual lessons per week • General satisfaction with work • Quote of sickness • Expenditure of advanced education per teacher • Days of advanced education per teacher • Subjects in proportion to annual lessons per week • Fee per lesson • Cost of pedagogical staff per lesson • Fees for lessons/total costs • Fees for lessons/cost of pedagogical staff • Fees for lessons/total staff costs • Percentage of municipal grant /total staff costs • Municipal grant in proportion to total budget of music school • Total grants in proportion to total staff costs

9. Quality system for music schools – QsM • QsM is an adapted version of the EFQM Excellence Model (European Foundation of Quality Management) • QsM is a management tool and guide for continuous and systematic improvement of all school activities • QsM offers specific applicability for learning to recognize own practices • QsM is a self-assessment that includes concrete evidence and documentation -> leads to a new form of awareness • QsM applies a weighted credit system, enabling meaningful comparison of quality with other music schools

10. music school targets mission offers services resources expenses results pupils parents partners interested parties the public press board public authority/ subsidising agent music school management teachers experts VdM Stakeholder value – who judges the music school?

11. STAFF ORIENTATION STAFF SATISFACTION LEADER- SHIP POLICY AND STRATEGY CUSTOMER SATISFACTION PROCESSES PARTNER- SHIPS AND RESOURCES EFFECTS ON SOCIETY The EFQM Excellence Model in QsM ENABLERS RESULTS KEY PERFOR-MANCE RESULTS LEARNING AND INNOVATION

12. 1 sporadically „good“ work existing structures pragmatical reacting 2 selective concentration partial innovation active changes 3 systematic planning ahead innovation of structures documentation of work 4 systematic comprehensive Integrated planning Evalutation for control 5 model-like self-learning control loop: planning - acting - evaluating QsM – Quality of acting activities professionality board/ „customers“ society public authority