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Kickoff Meeting

Kickoff Meeting. Next Level. What Does It M ean Improving Customer Service Being More Efficient (Processes) Utilizing Technology ( AiM and Mobile Tech) Developing Meaningful Budgets Making the Physical Plant a Better P lace to Work

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Kickoff Meeting

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  1. Kickoff Meeting

  2. Next Level • What Does It Mean • Improving Customer Service • Being More Efficient (Processes) • Utilizing Technology (AiM and Mobile Tech) • Developing Meaningful Budgets • Making the Physical Plant a Better Place to Work We’re taking the Physical Plant team to the “Next Level”…

  3. Next Level • It is about • Defining what is important for OSU • Defining what is important for our customers • Ensuring adequate resources • Measuring success • Focusing on service quality • Improving communications/feedback

  4. Next Level • It isNOT an outsourcing initiative • It is NOT business as usual • It is NOT directed at one area

  5. Next Level • How do we get there? • Get support from the top • Bring in outside experts to help • Determine our customer’s expectations • Take a hard look at how we do business • Make appropriate changes • Measure our success

  6. Next Level • What do I need you to do? • Make time to participate • Constructively participate in employee survey • Constructively participate on workgroups / focus groups • Embrace the change Let your voice be heard!

  7. Next Level • Conclusion • Timeline of project (12-14 months) • Presentation video and weekly project updates will be available soon on the physical plant website • Utilize the website Q & A to submit questions and comments to the project team • Website address: physicalplant.okstate.edu/NextLevel

  8. Thank You!

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