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Debbie Hinely May 11, 2010 BUSM 520. Christina A. Gold. Christina A. Gold. Born 1947 in Netherlands Father Dutch Olympic gymnast & military officer Mother Canadian nurse & painter Carleton University in Ottawa, Canada Bachelor of Arts in Geography in 1965 Many honorary degrees

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Debbie hinely may 11 2010 busm 520

Debbie HinelyMay 11, 2010BUSM 520

Christina A. Gold


Christina a gold

Christina A. Gold

  • Born 1947 in Netherlands

  • Father

    • Dutch Olympic gymnast & military officer

  • Mother

    • Canadian nurse & painter

  • Carleton University in Ottawa, Canada

    • Bachelor of Arts in Geography in 1965

    • Many honorary degrees

  • Married a lawyer, no children

  • Has won numerous awards over her career

  • Retiring from Western Union September 2010

    • Continue in advisory & consultative capacity


Career history

Career History

  • 1969 Brooke Bond Foods, Ltd

    • Accountant adding up redeemed discount coupons

  • 1970 Avon Canada

  • 1989 Avon Canada President

  • 1993 First female President of Avon North America

  • 1998 established The Beaconsfield Group

    • Consultancy focused on global direct selling and marketing/distribution strategies

  • 1999 CEO Excel Communications

  • 2002 President Western Union, under First Data

  • 2006 CEO Western Union

    • Successful spin off as own company

  • Serves on Board of Directors for:

    • ITT Corp.

    • NY Life


Avon canada

Avon Canada

  • Joined 1970

  • Requested to be put in charge of an English-speaking area of Canada

    • Instead made head of sale of downtown, French-speaking Montreal

  • Kept being put in poor-performing areas

    • Continued to show results

  • Held 20 different positions in 19 years


Avon north america

Avon North America

  • Brought in Gold in 1993 as President

    • Went through three presidents in six years

      • Led to possible hostile takeover by Chartwell, Inc

  • Raised sales and profits, saving division

    • Brought division share up from 35% to 40%

  • Stepped down as President to become Executive VP of global direct selling development

    • Supervisory position


Western union

Western Union

  • Began as telegram company in 1851

  • Englewood, Colorado

    • $5.3 Billion revenue

    • 420,000 agents

    • 7,000 employees

    • 200 countries and territories

  • Worldwide leader in money transfer, bill payment and prepaid services

    • US’s largest mortgage-payment processor

    • 20% market share for global payment services


Christina a gold

Changes Under Christina Gold

• Consumer-to-consumer = primarily migrants sending money to family

members in home country

• Consumer-to-business = payments

• One reason for change: more customer-focused vs transaction-focused


Challenges christina gold faced

Challenges Christina Gold Faced

  • Making Western Union a successful business on its own

  • Agents are independent operators

  • 87 different logos globally

  • Enforce strict compliance standards globally

    • Regulations to guard against money-laundering

  • Launching global foundation

    • “Our World, Our Family”

      • $50 M, 5-yr initiative

        • Empower migrant families to education & global economic opportunities


Christina a gold

Telecommunications

Cosmetics

Global financial services

PEOPLE

3 Very Separated,

Unrelated Industries

• No prior knowledge or experience

• One thing in common - people


Conscientious choices

Conscientious Choices

  • Took advice of mentor & met challenges

  • Took a voluntary demotion to learn other areas of management

  • Leads by example

  • Allows others to use & develop their talents

  • Established new organizational structure in failing companies

  • “Success is not a solo act. Never forget those important people behind the scenes of your success: family, co-workers, friends & mentors.”

    - Christina Gold at 2009 Carleton University Convocation


Christina a gold

Emotional Intelligence


Level 5 leadership

Level 5 Leadership

A proven Good-to-Great Leader!

“Christina is a very understated, quiet but very tough manager. She’s liked

by every member of our Board of Directors and management team.”

- Sy Sternberg, Chairman, NY Life


7 types of action logic

7 Types of Action Logic

”…Passionate business leader who is recognized for her ability to transform

major corporations into powerful players in the global market place.”

– Emcee at 2009 Carleton University Convocation


Barriers christina gold faced

Barriers Christina Gold Faced

  • Shy, overweight teen

  • Huge fear of public speaking

  • Male headship of Avon

  • Inability to speak French

  • Moving to another country

  • Failing companies


Conclusions

Conclusions

  • Has great Emotional Intelligence

  • Authentic leader

  • Proven Good-to-Great Leader

    • Quiet

    • Leads by example

      • Has high expectations

      • Not afraid to jump in to help where needed to reach goal

  • Alchemist

    • Able to switch between necessary leadership styles


Is there a female style of leadership

Is There a Female Style of Leadership?

  • Possibly

  • Women tend to be more naturally empathic and nurturing

  • Style used by Christina Gold can be adopted by anybody


Resources

Resources

Carleton University (June 11, 2009). Citing Websites. Convocation Address: Christina Gold. Retrieved May 6, 2010, from http://www2.carleton.ca/newsroom/info-brief/convocation-address-christina-gold

Cheng, T.L. (May 1, 2010). Citing Websites. Up Close and Personal.Retrieved May 7, 2010, from http://biz.thestar.com.my/news/story.asp?file=/2010/5/1/business/6143098&sec=business

Clemens, C. (August 28, 2009). Citing Websites. Gold Banks on Meeting Customer Needs.Retrieved May 7, 2010, from http://denver.bizjournals.com/denver/stories/2009/08/31/

focus3.html

Dash, E. (January 27, 2006). Citing Websites. Western Union, Growing Faster Than Its Parent, Is to Be Spun Off.Retrieved May 6, 2010, from http://www.nytimes.com/2006/01/27/business

/27data.html?_r=1&pagewanted=print

Encyclopedia JRank (n.d.). Citing Websites. Gold, Christina – Overview, Personal Life, Career Details, Chronology: Christina Gold, Social and Economic Impact.Retrieved May 6, 2010, from http://encyclopedia.jrank.org/articles/pages/6249/Gold-Christina.html

Western Union (February 28, 2008). Citing Websites. Inter-American Economic Council Recognizes Western Union for Leadership in Economic Development. Retrieved May 7, 2010, from http://www.westernunion.com


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