Library Futures: Library 2.0 and beyond Iain Wallace Spoken Word Services www.spokenword.ac.uk Blackpool, January 2007. What is Web 2.0?.
What is Web 2.0?
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Library Futures:Library 2.0 and beyondIain WallaceSpoken Word Serviceswww.spokenword.ac.uk Blackpool, January 2007
What is Web 2.0?
‘Web 2.0 is the network as platform, spanning all connected devices; Web 2.0 applications are those that make the most of the intrinsic advantages of that platform: delivering software as a continually-updated service that gets better the more people use it, consuming and remixing data from multiple sources, including individual users, while providing their own data and services in a form that allows remixing by others, creating network effects through an "architecture of participation," and going beyond the page metaphor of Web 1.0 to deliver rich user experiences.'Tim O’Reilly
What is Library 2.0?
An attitude NOT a technology
Ideas are not new but tools are now much easier to use
disconnecting our library services from being locked away in proprietary silos that users have to come to our web sites to use
getting ourselves out into the major search engines – no point in trying to compete with Google
adding interactive features that let users contribute and collaborate with us
using the tools and protocols the rest of the world uses so that we can be integrated into their environments, not forcing them to conform to ours
A changing landscape
Questions for existing library Opac and web pages
Can you see pictures and profiles of staff? Is there a personal connection? (Facebook/MySpace)
Can users easily contact the library in mode of their choice (IM, email, phone, Skype, mail, etc)?
Is information up to date and constantly changing to reflect activities?
Is there any audio/visual content?
Can information be easily shared with other web services?
What you can do – no. 1
**** Create a blog to keep users informed of library news and developments ****
Advantages over traditional web site:-
Very easy to set up and maintain (no additional software required)
RSS pushes updates to users
Comments functionality encourages interactivity
Syndication encourages collaboration and generates publicity
Can have different blogs for different purposes
All information stored in a database – simple web based content management system
Can be integrated with existing web pages OPAC ands/or VLE pages (WPopac)
Once you have a blog you can add in lots of different kinds of extra features
e.g. RSS feeds for different categories like new books. Talk to ILS vendor and others – this may already be available
Examples of library blogs
Glasgow Metropolitan College
Univ of Bath Library Science News
Edinburgh University Library Update for the School of Informatics
Blogs for staff to share information, both internally, with users and with a wider audience
What you can do – no. 2
**** Create a library podcast ****
All you need is simple audio/video recording facility and some free software
Advantages over traditional FAQ
- Can be easily incorporated into blog environment – uses same RSS technology
Can be accessed via browser or downloaded to portable device (music player/phone)
Sound and video bring subject to life
Screencasts can capture screen behaviour too
Examples of lib podcasts
Glasgow Metropolitan College Podcast – Introduction to Library Services
Put the user at the centre – what are their expectations? Amazon, Google, iTunes, etc.
‘For the past ten years online searching has become simpler and more effective everywhere, except in library catalogs,…. "Users want immediate satisfaction.’
Rethinking how we provide bibliographic services for the University of California, Report published Dec 2005
New kinds of OPACs
Example – WPOpac, developed by Casey Bisson
Built on WordPress blogging platform – open source so anyone can modify and customise
Designed to work on top of any vendor ILS
Every record has its own page – each record has a static, permanent link - can be indexed by non-library search engines such as Google + new items can be tracked in blog search engines like Technorati
Each record also offers comments, trackbacks, and tags
a "recent searches" sidebar
using AJAX to display the book jacket, review, and holdings data
automatic identification of related items based on author and subject data
a box to "search inside the book" that uses Amazon's API (which also means the ability to integrate pretty much any other site's APIs to add in their services e.g. LibraryThing)
relevancy ranking of results.
‘Imagine a student comes to the reference desk and mentions that her class is working on a project and has to look for resources about 'x.' X may not be a good search term, and the catalog certainly won't return any results for that class (pretend it's 'en3610'), but after blogging about it (which should happen with all reference questions), the reference librarian could tag them, including a tag for the course number. Or perhaps the URL could be formatted in such a way that the search hits are tracked. Either way, the record becomes more relevant for a search that is just now important.’
Library 2.0 OPACs
Plymouth State University (WPopac) http://www.plymouth.edu/library/opac/
Ann Arbor District Library – another blog based site with excellent functionality
University of Huddersfield Library – tag clouds, recommenders, Amazon and much more
- Westmont Public Library - publicises new books using Flickr http://www.westmontlibrary.org/
Birkbeck College Library - RSS feed of library news http://www.bbk.ac.uk/lib
What you can do – no. 4
**** Tagging ****
Allow users to comment on, review and tag items in your catalogue
Users can see what others in their ‘community of practice’ think of particular resources
Tagging and Formal subject Classification complimentary rather than competing
Tag clouds are an excellent visualisation tool for large collections with varied subjects
University of Huddersfield (test) http://www.daveyp.com/blog/stuff/subjects.html
What you can do – no. 5
**** Learn from others ****
Set up a library ‘watch group’ to monitor emerging technologies and see how other libraries are using stuff
Someone with more resources and experience may have already done what you want to do
e.g. Dave Pattern, University of Huddersfield
Runs Dynix UK User Group blog
- Ask if any of his customisations can be easily re-used
What you can do – no. 6
**** Lobby your ILS vendor ****
For more web 2.0 functionality
For open APIs
To implement OpenSearch
To follow the lead of TALIS! They must respond to user requests – opening up their systems are good for their business too
Other Library 2.0 examples
- University of Connecticut – library staff documentation & info stored in a wiki http://wiki.lib.uconn.edu/wiki/Main_Page
Ball State University - recruiting students via weblogs http://www.bsu.edu/reallife/
Many libraries now use IM technology for virtual reference enquiries
- Libraries in Second Life http://infoisland.org/
What makes it Library 2.0?
Openness - A willingness to share information and content, e.g. Libraries can use blogs to create conversations.
Ease of use - Systems are intuitive and users can easily learn to manipulate them. e.g. Libraries can use instant messaging to perform virtual reference instead of difficult-to-use proprietary platforms.
Innovation - Disruptive thinking and evolutionary systems promote new systems and new ways of delivering our services. e.g. Libraries can create subject-based wikis, in which users can suggest resources and ask questions.
Social Interaction - People can have conversations and create together. e.g. A blog with the comments feature enabled allows library users to discuss plans and programs.
Creation of Content - New information is created via collaboration. e.g. A library can create a podcast that features students discussing course content.
Sharing - Content is freely available for use and reuse. e.g. By using RSS, a library syndicates content from various sources to other Web sites within its community.
Michael Stephens, 2005
Flexible services which put the learner at the centre
Recognition that learning is an (inter)active process
Learning begins with conversation – social dimension to effective learning
Importance of innovation and inspiration
All references to sites, articles and blogs will be added to my new blog, along with copies of all the presentations