Baldrige national quality program
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Baldrige National Quality Program. Baldrige National Quality Program. Program Impacts. Baldrige Ranks Among Best Leadership Programs. Recognized by Leadership Excellence magazine in 2007 Placed in top-ten government/leadership programs

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Baldrige National Quality Program

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Baldrige national quality program

Baldrige National Quality Program

Baldrige National Quality Program

Program Impacts


Baldrige ranks among best leadership programs

Baldrige Ranks Among Best Leadership Programs

  • Recognized by Leadership Excellence magazine in 2007

  • Placed in top-ten government/leadership programs

  • Based on survey responses, interviews, and site visits

  • Ranked on seven criteria


Program impact

Program Impact

  • Program participants

  • State, regional, and local Baldrige-based programs

  • International interest


Program participants

Program Participants

  • 75 Award recipients (79 Awards)

  • 1,308 Baldrige Award applications

  • More than 5,075 trained Examiners

  • Widespread participation

  • Private-sector contributions provide over 90 percent of Program support


Baldrige national quality program

Award Recipients’ Contributions

  • Increase competitiveness of U.S. organizations

  • Give presentations to all sectors

  • Give presentations at The Quest for Excellence® and the regional conferences

  • Influence customers/suppliers

  • Host seminars and workshops

  • Write articles


Award recipients results

Award Recipients’ Results

The 2008 Award recipients report dramatic results from their investment in performance excellence.


Cargill corn milling north america leadership and customer focus

Cargill Corn Milling North America:Leadership and Customer Focus


Poudre valley health system customer focused and financial outcomes

Poudre Valley Health System: Customer-Focused and Financial Outcomes


Iredell statesville schools student learning outcomes

Iredell-Statesville Schools: Student Learning Outcomes

SAT Average

Indicates

Improvement

Average SAT Score


State regional and local programs

State, Regional, and Local Programs

  • National coverage

  • A feeder system

  • Leveraging the national program


States with state or local award programs

States with State or Local Award Programs

Note: Five states have more than one quality award program.


2008 state regional and local program statistics

2008 State, Regional, and Local Program Statistics

  • 36 active state programs and 5 active local/regional programs

  • Received 167 award applications*

  • Trained 2,189 Examiners*

  • 29 recipients earned the highest-level award in their states*

    * Based on data from 36 states that report through the Alliance for Performance Excellence


Baldrige national quality program

Business Award Recipients in Manufacturing

  • 3M Dental Products Division (1997)

  • ADAC Laboratories (1996)

  • Armstrong Building Products Operations (1995)

  • AT&T Transmission Systems Business Unit (1992)

  • The Bama Companies, Inc. (2004)

  • Boeing Airlift & Tanker Programs (1998)

  • Cadillac Motor Car Company (1990)

  • Cargill Corn Milling North America (2008)

  • Clarke American Checks, Inc. (2001)

  • Corning Telecommunications Products Division (1995)

  • Dana Corporation—Spicer Driveshaft Division (2000)

  • Eastman Chemical Company (1993)

  • IBM Rochester (1990)


Baldrige national quality program

Business Award Recipients in Manufacturing

  • STMicroelectronics—Region Americas (1999)

  • Sunny Fresh Foods, Inc. (2005)

  • Texas Instruments Defense Systems & Electronics Group (1992)

  • Westinghouse Commercial Nuclear Fuel Division (1988)

  • Xerox Corp. Business Products & Systems (1989)

  • Zytec Corporation (1991)

  • KARLEE Company, Inc. (2000)

  • Medrad, Inc. (2003)

  • Milliken & Company (1989)

  • Motorola CGISS (2002)

  • Motorola, Inc. (1988)

  • Solar Turbines Inc. (1998)

  • Solectron Corporation (1991 and 1997)


Baldrige national quality program

Business Award Recipients in Service

  • AT&T Consumer Communications Services (1994)

  • AT&T Universal Card Services (1992)

  • BI (1999)

  • Boeing Aerospace Support (2003)

  • Caterpillar Financial Services Corp. U.S. (2003)

  • Dana Commercial Credit Corporation (1996)

  • DynMcDermott Petroleum Operations (2005)

  • Federal Express Corporation (1990)

  • GTE Directories Corporation (1994)

  • Merrill Lynch Credit Corporation (1997)

  • Operations Management International, Inc. (2000)

  • Premier Inc. (2006)

  • The Ritz-Carlton Hotel Company, L.L.C. (1992 and 1999)

  • Xerox Business Services (1997)


Baldrige national quality program

Business Award Recipients in Small Business

  • Park Place Lexus (2005)

  • PRO-TEC Coating Company (2007)

  • Stoner, Inc. (2003)

  • Sunny Fresh Foods (1999)

  • Texas Nameplate Co., Inc. (1998 & 2004)

  • Trident Precision Manufacturing, Inc. (1996)

  • Wainwright Industries, Inc. (1994)

  • Wallace Co., Inc. (1990)

  • Ames Rubber Corporation (1993)

  • Branch-Smith Printing Division (2002)

  • Custom Research Inc. (1996)

  • Globe Metallurgical Inc. (1988)

  • Granite Rock Company (1992)

  • Los Alamos National Bank (2000)

  • Marlow Industries, Inc. (1991)

  • MESA Products, Inc. (2006)

  • Pal’s Sudden Service (2001)


Baldrige national quality program

Education Award Recipients

  • Chugach School District (2001)

  • Community Consolidated School District 15 (2003)

  • Iredell–Statesville Schools (2008)

  • Jenks Public Schools (2005)

  • Kenneth W. Monfort College of Business (2004)

  • Pearl River School District (2001)

  • Richland College (2005)

  • University of Wisconsin–Stout (2001)


Baldrige national quality program

Health Care Award Recipients

  • Baptist Hospital, Inc. (2003)

  • Bronson Methodist Hospital (2005)

  • Mercy Health System (2007)

  • North Mississippi Medical Center (2006)

  • Poudre Valley Health System (2008)

  • Robert Wood Johnson University Hospital Hamilton (2004)

  • Saint Luke’s Hospital of Kansas City (2003)

  • Sharp HealthCare (2007)

  • SSM Health Care (2002)


Nonprofit award recipients

Nonprofit Award Recipients

  • City of Coral Springs (2007)

  • U.S. Army Armament Research, Development and Engineering Center (ARDEC; 2007)


Resources for more information

Resources for More Information

  • Most Baldrige National Quality Program (BNQP) documents are available both in printed form and on the BNQP Web site.

  • To obtain these documents, call (301) 975-2036, send e-mail to [email protected], or visit the Web site www.nist.gov/baldrige.


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