Baldrige national quality program
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Baldrige National Quality Program. Baldrige National Quality Program. Program Impacts. Baldrige Ranks Among Best Leadership Programs. Recognized by Leadership Excellence magazine in 2007 Placed in top-ten government/leadership programs

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Baldrige National Quality Program

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Baldrige National Quality Program

Baldrige National Quality Program

Program Impacts


Baldrige Ranks Among Best Leadership Programs

  • Recognized by Leadership Excellence magazine in 2007

  • Placed in top-ten government/leadership programs

  • Based on survey responses, interviews, and site visits

  • Ranked on seven criteria


Program Impact

  • Program participants

  • State, regional, and local Baldrige-based programs

  • International interest


Program Participants

  • 75 Award recipients (79 Awards)

  • 1,308 Baldrige Award applications

  • More than 5,075 trained Examiners

  • Widespread participation

  • Private-sector contributions provide over 90 percent of Program support


Award Recipients’ Contributions

  • Increase competitiveness of U.S. organizations

  • Give presentations to all sectors

  • Give presentations at The Quest for Excellence® and the regional conferences

  • Influence customers/suppliers

  • Host seminars and workshops

  • Write articles


Award Recipients’ Results

The 2008 Award recipients report dramatic results from their investment in performance excellence.


Cargill Corn Milling North America:Leadership and Customer Focus


Poudre Valley Health System: Customer-Focused and Financial Outcomes


Iredell-Statesville Schools: Student Learning Outcomes

SAT Average

Indicates

Improvement

Average SAT Score


State, Regional, and Local Programs

  • National coverage

  • A feeder system

  • Leveraging the national program


States with State or Local Award Programs

Note: Five states have more than one quality award program.


2008 State, Regional, and Local Program Statistics

  • 36 active state programs and 5 active local/regional programs

  • Received 167 award applications*

  • Trained 2,189 Examiners*

  • 29 recipients earned the highest-level award in their states*

    * Based on data from 36 states that report through the Alliance for Performance Excellence


Business Award Recipients in Manufacturing

  • 3M Dental Products Division (1997)

  • ADAC Laboratories (1996)

  • Armstrong Building Products Operations (1995)

  • AT&T Transmission Systems Business Unit (1992)

  • The Bama Companies, Inc. (2004)

  • Boeing Airlift & Tanker Programs (1998)

  • Cadillac Motor Car Company (1990)

  • Cargill Corn Milling North America (2008)

  • Clarke American Checks, Inc. (2001)

  • Corning Telecommunications Products Division (1995)

  • Dana Corporation—Spicer Driveshaft Division (2000)

  • Eastman Chemical Company (1993)

  • IBM Rochester (1990)


Business Award Recipients in Manufacturing

  • STMicroelectronics—Region Americas (1999)

  • Sunny Fresh Foods, Inc. (2005)

  • Texas Instruments Defense Systems & Electronics Group (1992)

  • Westinghouse Commercial Nuclear Fuel Division (1988)

  • Xerox Corp. Business Products & Systems (1989)

  • Zytec Corporation (1991)

  • KARLEE Company, Inc. (2000)

  • Medrad, Inc. (2003)

  • Milliken & Company (1989)

  • Motorola CGISS (2002)

  • Motorola, Inc. (1988)

  • Solar Turbines Inc. (1998)

  • Solectron Corporation (1991 and 1997)


Business Award Recipients in Service

  • AT&T Consumer Communications Services (1994)

  • AT&T Universal Card Services (1992)

  • BI (1999)

  • Boeing Aerospace Support (2003)

  • Caterpillar Financial Services Corp. U.S. (2003)

  • Dana Commercial Credit Corporation (1996)

  • DynMcDermott Petroleum Operations (2005)

  • Federal Express Corporation (1990)

  • GTE Directories Corporation (1994)

  • Merrill Lynch Credit Corporation (1997)

  • Operations Management International, Inc. (2000)

  • Premier Inc. (2006)

  • The Ritz-Carlton Hotel Company, L.L.C. (1992 and 1999)

  • Xerox Business Services (1997)


Business Award Recipients in Small Business

  • Park Place Lexus (2005)

  • PRO-TEC Coating Company (2007)

  • Stoner, Inc. (2003)

  • Sunny Fresh Foods (1999)

  • Texas Nameplate Co., Inc. (1998 & 2004)

  • Trident Precision Manufacturing, Inc. (1996)

  • Wainwright Industries, Inc. (1994)

  • Wallace Co., Inc. (1990)

  • Ames Rubber Corporation (1993)

  • Branch-Smith Printing Division (2002)

  • Custom Research Inc. (1996)

  • Globe Metallurgical Inc. (1988)

  • Granite Rock Company (1992)

  • Los Alamos National Bank (2000)

  • Marlow Industries, Inc. (1991)

  • MESA Products, Inc. (2006)

  • Pal’s Sudden Service (2001)


Education Award Recipients

  • Chugach School District (2001)

  • Community Consolidated School District 15 (2003)

  • Iredell–Statesville Schools (2008)

  • Jenks Public Schools (2005)

  • Kenneth W. Monfort College of Business (2004)

  • Pearl River School District (2001)

  • Richland College (2005)

  • University of Wisconsin–Stout (2001)


Health Care Award Recipients

  • Baptist Hospital, Inc. (2003)

  • Bronson Methodist Hospital (2005)

  • Mercy Health System (2007)

  • North Mississippi Medical Center (2006)

  • Poudre Valley Health System (2008)

  • Robert Wood Johnson University Hospital Hamilton (2004)

  • Saint Luke’s Hospital of Kansas City (2003)

  • Sharp HealthCare (2007)

  • SSM Health Care (2002)


Nonprofit Award Recipients

  • City of Coral Springs (2007)

  • U.S. Army Armament Research, Development and Engineering Center (ARDEC; 2007)


Resources for More Information

  • Most Baldrige National Quality Program (BNQP) documents are available both in printed form and on the BNQP Web site.

  • To obtain these documents, call (301) 975-2036, send e-mail to [email protected], or visit the Web site www.nist.gov/baldrige.


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