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What is the International Association of Reservation Executives?. Founded in 1985 by a group of hotel reservation center managers for the exchange of ideas and opportunities that were relevant to their profession. .
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Founded in 1985 by a group of hotel reservation center managers for the exchange of ideas and opportunities that were relevant to their profession.
IARE Members now represent call centers throughout the travel/hospitality industry worldwide -- airlines, car rentals, cruise lines, riverboats, individual hotels and city convention/visitor bureaus, etc.
IARE members fuel a global economy by allowing persons from all over the globe to share their interests and economic well-being with others no matter where they may be.
The management of travel-related call centers has evolved into a specialized field.
What makes a Travel Call Center unique?
Manage large work forces with many entry level positions.
A unique environment: high tech and very basic, very fast moving, answers have to be almost immediate.
Have to deal with large swings in call volumes, high peaks and offsetting valleys or slow times.
Have to be prepared with additional people, back up systems, time delays.
Expected to exemplify customer service.
Sell our products as we process transactions by our personal service and effectiveness in meeting customer wishes.
Expected to operate in a very cost effective way. (No deep pockets with travel industry!)
Among the few businesses that manage labor resources practically to the minute.
Operate like a factory with production, only we deal with PEOPLE.
Must satisfy two customers: the company and the consumer.
An international support group of travel industry executives which, through networking and education, enhances the awareness of operating techniques, products, and services, enabling members to continually improve their expertise in the professional management of reservation centers.
Provides networking opportunities through its annual international conference, its e-mail list server program and periodic regional meetings.
Collects and compiles statistical data on key subjects of interest to those involved in managing travel reservation call centers.
Sponsors a stimulating annual convention and products exposition with a full range of educational, informational and social activities.
Publishes a quarterly newsletter and periodic bulletins which provide timely, action-oriented information, designed to stimulate creativity, effectiveness and improved business performance.
Serves as a central source for reservation center information.
Supports allied organizations and the trade press in the collection and assessment of trends in global reservation management.
Provides opportunities for personal contact with top leaders of the reservation center industry and to top experts in the field.
Informs the general public and other audiences about the benefits of effective reservation center industry through its media relations programs.
Recognizes persons who have contributed to the reservation center industry.
Offers opportunities for member companies and their staff to influence the industry through involvement in IARE committees, project teams and board of directors.
Maintains a professional staff and headquarters office to assist the association in meeting its goals.
The International Association of Reservation Executivesis the network place for benchmarking current challenges and real solutions in our industry.
IARE is a catalyst and a conduit for creating networking and peer relationships among its members.
IARE fosters and facilitates knowledge sharing on past, present and anticipated operating techniques.
Talk to another IARE member
Visit our web site at www.iare.com
Attend the IARE Annual Conference
Attend an IARE Regional or International Meeting
Become an IARE Member…NOW!