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Introduction to RKR

Introduction to RKR. The RKR Goals To Exceed Guest Expectations To Provide Total Support to Your Staff The Operate the Business Professionally Why not profit?. A “SMART” OBJECTIVE. S pecific – Clear, concise, and focused M easurable – Objective / Observable

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Introduction to RKR

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  1. Introduction to RKR • The RKR Goals • To Exceed Guest Expectations • To Provide Total Support to Your Staff • The Operate the Business Professionally • Why not profit?

  2. A “SMART” OBJECTIVE • Specific – Clear, concise, and focused • Measurable – Objective / Observable • Achievable – Possible / Manageable • Realistic – Can be accomplished with some effort and focus; makes “business” sense • Time-Bound – By the end of the day or week

  3. 3 “SMART” Objective per Team • Connected to at least one RKR Goal • Written in S.M.A.R.T. terms • Specifies the Desired Results • Obtained by planned and managed strategies and actions • Compared to Actual Results • Know why you achieved or did not achieve the objective in the end

  4. RKR PDR BOH / HOH FOH / SOH Deuce Friends IDT Expo Aqua Chef Steward QSA “3 P’s” B&B S&P Jargon

  5. Management Positions • Production Manager (Kitchen) • Line Manager (Kitchen) • Service Manager (Dining Room) • Beverage Manager (Dining Room) • Reservation Manager (Dining Room) • Expediting Manager (Kitchen)

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