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BSNL KANNUR SSA

BSNL KANNUR SSA. // Welcome to // Consumer Advocacy Group Member & Esteemed Customers of Kannur SSA for the “Consumers Education Workshop” 11-01-2013. ABOUT BSNL. Bharat Sanchar Nigam Limited, erstwhile Department of Telecom, is an Indian state-owned Telecommunications

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BSNL KANNUR SSA

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  1. BSNL KANNUR SSA // Welcome to // Consumer Advocacy Group Member & Esteemed Customers of Kannur SSA for the “Consumers Education Workshop” 11-01-2013

  2. ABOUT BSNL • Bharat Sanchar Nigam Limited, erstwhile Department of Telecom, is an Indian state-owned Telecommunications • company headquartered in New Delhi, formed on 01-10-2000 • BSNL is the Largest provider of Fixed Telephone and Broadband connections in the country • BSNL is fourth largest provider of Telephones (Fixed + Mobile ) in the country • Telephones (Wired Line + Mobile ) : BSNL is the Number One service provider in Kerala • Mobile Phones : BSNL is at Number Two, closely - behind IDEA , in Kerala.

  3. BSNL KANNUR SSA THE LIFELINE OF KANNUR, KASARAGOD REVENUE DISTRICTS & Union Territory of MAHE

  4. STATUS OF KANNUR SSA

  5. SERVICES OFFERED • Wire line Telephone connections • CDMA based fixed line • GSM based 2G / 3G mobile connections • Landline based Broadband connections • Wireless based Broadband (WiMAX) connections • FTTH / GPON services • Leased Line / MPLS VPN to Business customers • IN services • Dial Up internet services • 3G broadband service through data card • Wideband through EVDO

  6. Public Grievance Redressal • Fault booking ( Land Line Phones & BB ) – 198 • PG (Public Grievance) cell in SSA – 1095 • PG (Public Grievance) cell in Circle office – 1094 • Broadband Help Desk – 1504 / 12678 • Billing Complaints ( LL & BB ) - 1661/1662.

  7. GSM CALL CENETER NUMBERS • Call Center Nos.: • 2501 – Mobile Value added services complaints (Content • Providers Service) • 2502 - General Prepaid Mobile Tariff enquiry & Recharge • Complaints • 2503 – Postpaid Complaints • 2504 – GPRS, 3G, Data & Blackberry complaints • . 1502 – WiMAX / CDMA call center • 1503 / 9447024365 – Main call center • 1504 – Broadband service • 1505 – Blackberry service support • 1506 – ISD enquiry / complaints

  8. Mobile : General Information

  9. Telecom Commercial Communications Customer Preference • SMS and Direct Calling is the cheapest and effective • way of Marketing. • Telemarketing invades the privacy and make • customers irritant. • TCCCP Regulations-2010 enable to block such • Unsolicited commercial calls/SMS.

  10. Category of TelemarketingCommunication Procedure for Registration • 1. Fully Blocked Category : Stoppage of all Commercial Calls / SMS • Write “START 0” and send SMS to 1909 • 2. Partially Blocked Category: Stoppage of all Commercial Calls / SMS except SMS from seven Preferences • For receiving Messages from Banking / Insurance / Financial / Credit Cards, Write “START 1” and send SMS to 1909 • For receiving Messages from Real Estates – Write “START 2” and send SMS to 1909 • For receiving Messages from Education – Write “START 3” and send SMS to 1909 • For receiving Messages from Health – Write “START 4” and send SMS to 1909 • >Consumer Goods/Automobiles -Write “START 5” and send SMS to 1909 • >Commn./ Broad-casting / Entertainment – • Write “START 6” and send SMS to 1909

  11. TCCCP Regulations • On successful registration , Customer receive an SMS • confirming Exercised option and a unique registration • number within 24 hours. The registration will be • effective within 7 days. • The customers can check their status of their • registration by clicking the LINK “Customers Registration • status” on • www.nccptrai.gov.in

  12. New Wire-line Telephone Connection • One time Installation charges: • > Rs.550 for Rural & Rs.750 for Urban • B) Security deposit (Refundable): • > Local + STD=Rs.500 & Local + STD + ISD= Rs.2000 • Note: Those who arrange own Telephone Instrument will get • 300-mcu free for 3-months (@100 mcu / month)

  13. PULSE RATE APPLICABLE FOR LANDLINE Calls Originating from BSNL Fixed Landline / WLL

  14. CENTREX FACILITY FROM LANDLINE • Two or more Subscribers within the SDCA / Switching group Area can form a group & these grouped numbers can make calls by using short codes. • Advantages of Centrex facility • All intra Centrex calls are free • (c) It is just like an EPABX, but there is no initial investment or maintenance cost.

  15. CHARGES FOR CENTREX FACILITY

  16. FEATURES OF Present CDR BILLING > Landline & Broadband customers may please visit the self care portal of BSNL and register their Mobile No. and E-mail ID for getting, . Details of Bill raised . Payment acknowledgement . Bills through E-mail . On line Bill payment - (1% discount) . Voice call details & Broadband Usage view . Fault booking & Clearance details http://selfcare.sdc.bsnl.co.in

  17. HOME UNLIMITED BB PLANS

  18. GENERAL UNLIMITED BB PLANS

  19. WiMAX – WORLD-WIDE INTEROPERABILITY FOR MICROWAVE ACCESS • LAST MILE WIRELESS BROADBAND INTERNET SERVICE • PROVIDES WIRELESS BROADBAND SERVICE • NO ACTIVATION / INSTALLATION CHARGES • SPEED UP TO 2-Mbps • Rs.999 unlimited usage for home users, whereas • Rs.1999 unlimited usage business customers • One time purchase cost for Wi-MAX CPE is Rs.1,500 • Rs.399 / month allows 2.5GB free usage at 2Mbps speed, • additional usage @ Rs.100/ GB

  20. WIRELINE - RURAL TARIFF PLAN

  21. WIRELINE - URBAN TARIFF PLAN

  22. WIRELINE - SPECIAL PLANS (For Rural & Urban Area)

  23. UNLIMTED USAGE PLANS FOR RURAL AREA

  24. UNLIMTED USAGE PLANS FOR URBAN AREA

  25. FTTH- Fibre To The Home • BSNL will extend fibre from its nearest Central Office (CO) • location directly and install at the customers identified • locations. The services such as Voice, Broadband, IPTV etc. • will be enabled as per the customers request. • This service is now available under Kannur Municipal area • This service provides symmetrical speed • Activation / Installation charge = Rs.1000 • ONT security deposit payable = Rs.1000 (refundable) • FTTH BB Plan starting from Rs.2999 onwards

  26. Phone Plus Services • Call Waiting: Activation - 118……Deactivation - 119 • Hot Line • Call Transfer • Morning Alarm : Actn: 116HHMM…….Deactn: 117HHMM • Call Hunting • CLIP • Electronic Locking STD/ISD ………xxxx – 4digit secret code Registration: 123 xxxx xxxx All O/G calls barring……..124 xxxx 4 STD locaking …………....124 xxxx1 Opening……………………124 xxxx0 • Call conferencing facility

  27. PCO • Security Deposit for New Connection: • PCOs w/o ISD facility - Rs.600/ for Rural & • Rs.1000/ for Urban • ISD facility will be provided after taking an - • additional deposit of Rs.2000/ • Minimum Guarantee: • > Rs.80/ for Rural area • > Rs.200/for Urban area • Service Tax @ 12.36% extra

  28. U-ITC BSNL PREPAID CARDS • Use it for local / STD / ISD call from any BSNL landline / Mobile phones • Tariff feature ……….. Pay-Per-Second • Cards can be used from telephone having no outgoing facility • Access code is 1802425 • Storing / Attaching the 16 digit code and access code 1802425 in mobile contacts is possible, which made this card customer friendly • Store the following with the contact name “UITC”or any other name of your choice in your handset / feature phone • 1802425p1p<16 digit secret code>#<destination number># (p Stands for pause & 3 consecutive pressing of * will insert a pause in Nokia phones).

  29. U-ITC – PINLESS DIALLING FACILITY • PIN less dialing of UITC implemented Procedure to attach / Store • The PIN less dialing is enabled once the customer attaches the PIN by dialing 1288425 • The customer has to dial this number once to register the pin for CLI attachment, each time new UITC is used • After successful registration/ attachment, authentication is automatically done using CLI, and upto 5 CLI can be attached with a pin. But no CLI can attach more than one pin at a time. • The customer can also detach PIN by dialing 1288425 after the available balance is exhausted. • Call conferencing facility also possible by using U-ITC

  30. U-ITC – TARIFF

  31. WIRELINE BROADBAND • Require ADSL Modem at Customer Premises

  32. WHAT ALL CAN I DO WITH 1-GB DOWNLOAD • 1 Byte = 8 Bit • 1 MB = 1024 KB • 1 GB = 1024 MB • An average web page is about 100 - 200 KB • 1 hr. Text chatting require around 10 MB, So we are able to chat around 100 hours for 1 GB • 1 –email – 10 KB • 1 hr. on line Game – 50 to 100 MB • 1 hr. voice & video chatting – 50 MB to 300 MB • 1 MP-3 Music file – 2 to 5 MB

  33. NMEICT (National Mission on Education through Information & Communication Technology • A Project of Ministry of HRD, Govt. of India • BSNL has to provide .1-GB VPN over Broadband Connectivity to Universities . 512-Kbps Broadband connections to colleges affiliated to any university @ Rs.1125 per annum • Students to share the study materials, library , question papers etc. of different universities, there by we can boost our knowledge resources • Bundled 10 Mbps & 20 Mbps connectivity in optical fiber cable is also coming under this project @ Rs.22500 / Rs.45,000 per annum

  34. BSNL KANNUR SSA Pl.Visit our web site: http://web.bsnlkannur.in www.bsnl.co.in Thank You -------------------------- JAI BSNL JAI BHARATH

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