reputation a risk manager s role
Download
Skip this Video
Download Presentation
Reputation … A Risk Manager’s Role

Loading in 2 Seconds...

play fullscreen
1 / 17

Reputation … A Risk Manager’s Role - PowerPoint PPT Presentation


  • 131 Views
  • Uploaded on

Reputation … A Risk Manager’s Role. Bruce T. Blythe, Chairman Crisis Management International Crisis Care Network Behavioral Medical Interventions 404-841-3402 [email protected] Darius Delon, AVP Risk Services Mount Royal University [email protected] What to Expect.

loader
I am the owner, or an agent authorized to act on behalf of the owner, of the copyrighted work described.
capcha
Download Presentation

PowerPoint Slideshow about ' Reputation … A Risk Manager’s Role' - vic


An Image/Link below is provided (as is) to download presentation

Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.


- - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - -
Presentation Transcript
slide2

Bruce T. Blythe, Chairman

    • Crisis Management International
    • Crisis Care Network
    • Behavioral Medical Interventions
    • 404-841-3402
    • [email protected]
  • Darius Delon, AVP Risk Services
what to expect
What to Expect
  • Protection of Crisis-Related Reputational Risks:
  • Protecting Company Reputation as a Function of Risk Management
  • Protecting your Personal Reputation During Crises
  • Take-and-Use Components of A Risk Manager’s Reputation Management
reputation
Reputation
  • The set of . . .
    • Perceptions,
    • Evaluations, and
    • Beliefs

. . . a community forms about an organization or one of its members

senior management concerns
Senior Management Concerns
  • 4 Cornerstones of ERM
  • Reputation Risk
  • Finance Risk
  • Operation Risk (People/Process)
  • Hazard Risk
2 stakeholder expectations
2 Stakeholder Expectations
  • Post-crisis Expectations
  • Preventive Actions
    • Take adequate preventive measures?
  • Prepared to Respond
    • Respond in timely, caring, effective manner?
  • If not = Outrage
reputation red flags
“Reputation” Red Flags
  • Outrage
  • Fear
  • Media Involvement
  • Perceived to be at fault:
            • Foreseeable
            • Unprepared
            • Unjust
            • Intentional
            • Negligent
potential stakeholders
Potential Stakeholders
  • Employees/ Families
  • Contractors/ Business Partners
  • Facility/ Site Managers
  • Staff Managers (HR, IT, etc.)
  • Senior Managers/Board of Directors
  • Institutional investors/ Shareholders
  • Insurance representatives
  • Suppliers/ Distributors
  • Customers
  • Government regulators/ politicians
  • Competitors
  • Media representatives
  • Union
  • Communities
  • Internet (users/ bloggers)
  • Industry activist groups

9

anticipate
Anticipate
  • Identify Weaknesses in Your Preparedness

--------------------------------

    • Early Incident/Crisis Recording and Reporting
    • Crisis Response Plan
    • Crisis Communication Plan
    • Crisis Operations Center
reputation response mindset
Reputation Response Mindset

Focus on “CIA”

  • Core Assets
    • Protection
  • Impacted Stakeholders
    • Identify and address needs and concerns
  • Anticipation
    • Likely progression
9 reputation response strategies
9 Reputation Response Strategies
  • Deny Crisis
    • Minimize/No Harm Done
  • Ignorance
    • Lack of Information
  • Explanation
    • Reasonable Person Test

Anticipate Reactions to Each

9 reputation response strategies1
9 Reputation Response Strategies
  • Locus of Control
    • No control over events leading to crisis
  • Blame Others
    • Identify Scapegoat
  • Attack Accusers
    • Motives/Shortcomings

Anticipate Reactions to Each

9 reputation response strategies2
9 Reputation Response Strategies
  • Honorable Intent
    • Meant to do well
  • No Harmful Intent
    • Accident
  • Past Positives
    • Previous good works

Anticipate Reactions to Each

diermeier trust quadrant
Diermeier Trust Quadrant

Empathy

Commitment Transparency

Expertise

  • Empathy
    • Reaching out to victims with warmth and authenticity
  • Expertise
    • We know what we’re doing
    • Our experts will fix it
  • Commitment
    • Senior management shows up and takes charge
  • Transparency
    • What you know, don’t know, when follow up
reputation institute
Reputation Institute
  • Emotional Appeal
  • Financial Performance
  • Products and Services
  • Vision and Leadership
  • Social Responsibility
  • Workplace Environment

Best 9/11 response companies = highest reputation

slide17

Bruce T. Blythe, Chairman

    • Crisis Management International
    • Crisis Care Network
    • Behavioral Medical Interventions
    • 404-841-3402
    • [email protected]
  • Darius Delon, AVP Risk Services
ad