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Crew Callout Martin Bass. ABB Annual Users’ Group Meeting August 27 – 31, 2006. Crew Callout. Crew Callout Module currently under development Select an Outage and call up OMI Available Crews dialog Select Create Callout action. OMI Crew Callout. Crew Callout dialog is displayed

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Crew callout martin bass

Crew CalloutMartin Bass

ABB

Annual Users’ Group Meeting

August 27 – 31, 2006


Crew callout
Crew Callout

  • Crew Callout Module currently under development

  • Select an Outage and call up OMI Available Crews dialog

  • Select Create Callout action


Omi crew callout
OMI Crew Callout

  • Crew Callout dialog is displayed

  • Fill out required information:

    • Troubleman (determines type of callout)

    • If Troubleman checked, fill out

      • Substation

    • If Troubleman not checked, fill out

      • Crew Region (geographical area for assignment)

      • Department (type of work)

    • Crew type

    • Estimated work hours


Crew callout1
Crew Callout

  • When callout is created, message is sent to IVR to initiate callout for each employee

  • Only one callout per crew region is performed at a time

  • Other callouts for the same region are queued

  • Callout status is monitored via netCADOPS displays


Netcadops menus
netCADOPS Menus

  • New netCADOPS menu for Crew Callout status

  • View callout in progress

  • Logging of callouts



New netcadops crew forms
New netCADOPS Crew Forms

  • New forms added to maintain crew callout tables


Crew region
Crew Region

  • Defines a ‘dispatch area’

  • Distinct from existing sub areas and operation centers (no relationship whatsoever)


Crew department
Crew Department

  • Defines a further breakdown of crew region into one or more crew departments


Crew department alternates
Crew Department Alternates

  • Defines a backup department for a given department if an eligible employee cannot be found

  • Priority defines which order alternates should be used in, if multiple alternates for a given department

  • Current implementation only substitutes one department


Defining skill sets for crew types
Defining Skill Sets for Crew Types

  • Each crew type can be defined to require one or more employees with a given skill set

  • In example, Line crew needs:

    • 1 Crew Leader

    • 3 Linemen

    • 4 Helpers


Alternate jobs
Alternate Jobs

  • Each employee has a primary job

  • Primary job has one or more backup jobs, with a priority


Callout list
Callout List

  • List of employees, with priorities, to be called out

  • Populated by utility, using stored procedure API

  • Contains

    • Crew Region

    • Crew Department

    • Substation ID

    • Primary employee skill

    • Callout Priority


Callout process
Callout Process

  • When callout is created, message is sent to IVR to initiate callout for each employee

  • Only one callout per crew region is performed at a time

  • Other callouts for the same region are queued

  • Callout status is monitored via netCADOPS displays

  • Each employee is called in turn

  • Employees are no available to be called if they currently are working on an existing assignment

  • Calls are sent to the IVR via an EAI interface

  • The callout interface waits for a response from the IVR for a configurable amount of time


Callout process1
Callout Process

  • A netCADOPS status crew callout screen displays the current callouts and their time periods

  • If the callout response shows employee is unavailable

    • Employee will be marked in NM DMS as unavailable

    • Employee will not be called until the available state is changed back to available by an operator

    • A list of questions and answers will be received from the IVRU and stored in a DMS table for logging purposes

  • A user preference defines how many times the DMS calls an employee before doing department substitution


Callout process2
Callout Process

  • The result of each call to an employee is saved in the call log table

  • Substation callouts are performed based on pre-defined list of trouble men who will be called for each substation

  • If the callout crew is not successfully created, the callout is marked as incomplete and can be manually completed

    • When new members of the crew are manually found, the operator has the ability to manually add crew members and must manually mark the crew when it is completed from OMI




Callout auditing
Callout Auditing

  • Log tracks responses to callout requests


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