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U.S. Department of Justice Community Relations Service. Cultural Professionalism , Inclusion & Competency. Our interpersonal skills greatly impact our ability to gain people’s respect and trust. - Anonymous.

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U s department of justice community relations service

U.S. Department of Justice

Community Relations Service

Cultural Professionalism , Inclusion & Competency


Our interpersonal skills greatly impact our ability to gain people’s respect and trust.

- Anonymous

None of us alone can save the nation or world. But each of us can make a positive difference if we commit ourselves to do so.

- Cornel West


Introduction
Introduction people’s respect and trust.

  • Who are we?

  • CRS 101

  • Outline of what our time together will look like


Objective of the training
Objective of the Training people’s respect and trust.

  • Not to teach you tolerance

  • Not to make you love others

    Instead:

  • Raise level of awareness

  • Focus on issues of communication

  • Understanding

  • Respect


Ice breaker exercise
Ice Breaker Exercise people’s respect and trust.

  • Find someone you do not know that well that interview him/her and vice versa

  • Name

  • Something about him/her that people do not know

  • How he/she identifies him/herself ethnically or racially

  • Whether that self-identification has caused any problems in the past or present professionally, personally or socially

  • Introduce your partner to the group and vice versa

  • Why did we take the time to do this exercise?


Break
Break people’s respect and trust.

  • 10 minutes


Culture what is it to you
Culture: What is it to you? people’s respect and trust.

What are your expectations of our time together today?


Cultural iceberg
Cultural Iceberg people’s respect and trust.


Primary Dimensions of Diversity people’s respect and trust.

U.S. Department of Veteran’s Affairs


Primary & Secondary Dimensions of Diversity people’s respect and trust.

U.S. Department of Veteran’s Affairs


Prejudice and bias
Prejudice and Bias people’s respect and trust.

  • How many of you think you are prejudice?

  • How many of you think you are bias?


Prejudice
Prejudice people’s respect and trust.

  • a. an adverse judgment or opinion formed beforehand or without knowledge or examination of the facts

  • b. a preconceived preference or idea


Bias people’s respect and trust.

  • A prejudice in a general or specific sense, usually in the sense of having a preference to one particular point of view or ideological perspective

  • However, one is generally only said to be biased if one’s powers of judgment are influenced by the biases one holds, to the extent that one’s views could not be taken as being neutral or objective, but instead as subjective


Bias people’s respect and trust.

  • In practice, accusations of bias often result from a perception of unacknowledged favoritism on the part of any person in a position requiring the careful and disinterested exercise of arbitration or assessment

  • Any tendency to favor a certain set of values naturally leads to an uneven dispensing of judgment


Prejudice to microaggressions
-Prejudice to people’s respect and trust.Microaggressions

Today, explicit prejudice is uncommon; rather, prejudice is expressed as a microaggression.

Microaggression - brief, common, and usually subtle insult based on race, ethnicity, gender, sexual orientation, religion, or ability. Can be verbal or non-verbal, and is usually unintentional

Experienced as disrespecting, demeaning, or insulting.

Microassaults - racial slurs

Microinsults - making a comment that reflects subtle bias

Microinvalidations - being dismissive of someone because of their cultural background


Examples of microaggressions
Examples of people’s respect and trust.Microaggressions

  • A White woman clutches her purse as a Black or Latino man approaches or passes them. 

  • An Asian American, born and raised in the United States, is complimented for speaking "good English.”


Stereotypes
Stereotypes people’s respect and trust.

  • Generalizations based on minimal or limited knowledge about a group to which the person doing the stereotyping does not belong

  • Stereotypes many be positive or negative in tone


Exercise on conditioning
Exercise on Conditioning people’s respect and trust.

  • Influenced by culture

  • Religion

  • Education

  • Parents

  • Experiences

  • Media

  • Perceptions

  • Assumptions

  • Fear/anxiety


Exercise on conditioning1
Exercise on conditioning people’s respect and trust.

Our perceptions of the world are directly related to our senses, i.e., what we see, what we hear and what we feel


How to control or minimize issues
How to control or minimize issues? people’s respect and trust.

  • Become a “high self-monitor”

  • What does that mean?

  • Know your personal “triggers” or “hot buttons”

    - statements that get you angry

    - actions that get you angry

    - actions that frighten you

    - statements that hurt you most


How to control or minimize issues1
How to control or minimize issues? people’s respect and trust.

  • Be aware of self-sabotage:

    - words you speak

    - tone of voice

    - body language

    - not practicing basic good manners

    - not smiling


How to control or minimize issues2
How to control or minimize issues? people’s respect and trust.

  • Build genuine goodwill by being kind to everyone

  • Understand that people are naturally “wired” to respond most strongly for survival

  • Learn the equation: E+R = O; to state it differently, the “Event” + “Response” = “Outcome”

  • It is not the event itself which causes stress, it is the way we respond to the events that cause stress. The event is what is it.


How to control or minimize issues3
How to control or minimize issues people’s respect and trust.

Some suggested techniques on dealing with your “triggers” or “hot buttons”

  • Think about comments, issues and behaviors which may trigger you

  • Do a mental practice with your “triggers” or “hot buttons”

    e.g. If_______ happens, I will do/say______.

  • Be conscious of your normal response to hot buttons and make a conscious effort to break the pattern and respond differently

  • Acknowledge the person’s comment, e.g. I hear what you are saying; let me share my thoughts/experience

  • Use “I” statements instead of “You” statements


Teaching point
Teaching point people’s respect and trust.

  • Learn de-escalation techniques

  • Recognize triggers

  • “baggage” – we all have some


Teaching point1
Teaching point people’s respect and trust.

When someone is angry and complaining, let him/her vent. Do not interrupt or argue with him/her.

*Pre-Vent


Teaching point2
Teaching point people’s respect and trust.

Listen actively to the person. It shows the person

  • Respect

  • That he/she is important

  • That you are interested in what is being said

  • Provides insight to a perspective on the conflict

  • Provides date to assist in resolving issues

  • Helps build relationships


Teaching point3
Teaching point people’s respect and trust.

In appropriate situations, ask:

“Is there anything else you would like to add?”

Say: “What would make this situation better?”


Teaching point4
Teaching point people’s respect and trust.

Seek clarification of issues (what, how, when, where, and who) avoid asking “why.”

Why questions seek mental processes of others and could lead to speculation.


Miscellaneous
Miscellaneous people’s respect and trust.

Health and Related Issues

  • Stress

  • Not enough sleep

  • Improper diet

  • Personal issues (learn how to compartmentalize)


Closing thoughts
Closing thoughts people’s respect and trust.

We all live on a small piece of real estate called earth. We must either learn to live and respect each other to survive or we will all perish together.

Anonymous

What we do today will mark what our children will look back at as our history.

Aroostook Band of Micmac

You were created as different nations and tribes, not that you should despise one another but that you should know one another.

Holy Quran, Sura 49


What is the ultimate goal
What is the Ultimate Goal? people’s respect and trust.

Show & Expect Respect

Treat everyone fairly

Treat everyone with dignity


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