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Tools & Techniques. An introduction to. N L P. Ian Govier (Facilitator). opportunitynowhere. Establishing & maintaining rapport. Examining basic NLP operating principles. Influencing through appropriate language.

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tools techniques
Tools & Techniques

An introduction to

NLP

Ian Govier

(Facilitator)

slide3

Establishing & maintaining rapport

Examining basic NLP operating principles

Influencing through appropriate language

Overcoming barriers & creating well-formed outcomes

Workshop Outline

Exploring pre-suppositions & changing belief systems

Creating effective resource states

Perceptual positioning

so what is n l p
So what is NLP?

Neuro – your thinking processes, the way you use your senses of sight, hearing, feeling, taste and smell to understand what is happening around you;

Linguistic – your words, the way you use language and how it influences you and those around you;

Programming – your behaviour and the way you organise your ideas and actions, which produces expected and unexpected results.

slide6

At the heart of NLP is a wide range of methods and models that offer an understanding of how people think, behave and change.

It offers a flexible approach which brings about positive, fast change in individuals and organisations and empowers them to adapt to an ever-shifting world.

n l p key principles
NLP Key Principles

Know what outcome you want to achieve.

Have a resourceful state and sufficient sensory acuity (awareness)to know if you are moving towards or away from your outcome

Have sufficient flexibility of behaviour so that you can vary your behaviour until you get your outcome.

Take action now!

slide10

What do I want to ACHIEVEorCHANGEas a result of this workshop?

slide12

The map is not the territory

There is no failure, only feedback

Some NLP Operating Principles

You already have all of the resources

If you always do what you’ve always done, you’ll always get what you’ve always got

It’s not what happens to you, but what you do with it that determines your experience

slide13

We are where we are as a result of the choices we make

Behind every action is a positive intention

Some more NLP Operating Principles

If you don’t know, who would know

The meaning of a communication is the response you get

If someone else can do it, you can learn to do it too

slide16

What would I I do differently

next time?

slide17

I experience a situation

My physical senses

Previous experiences (learnings)

Beliefs and Values

The meaning I attach

How I react

Filters of

Perception

(or what do I pay attention to)

representation systems the languages of the mind

Representation Systems (The Languages of the Mind)

SeeVisual

Hear Auditory

FeelKinaesthetic

VAK LS & Exs

slide19

Between what happens to us and our response to it…

…..is our freedom to choose our response

we can t choose the other person s response what we can do is
We can’t choose the other person’s response. What we can do is…

INFLUENCE their response

slide21

The door to INFLUENCE opens from the inside

communication influence

38% Tone of voice

Communication Influence

55%Body Language

7% Spoken Words

rapport skills
Matching Body Language

Matching Voice

Matching Words

Rapport Skills
matching body language
Matching Body Language

Body attitude

Body posture

Gestures

Speed of movement

Facial expression

Eye contact

matching voice
Matching Voice

Volume

Speed

Pitch

Tone

matching words
Matching Words

If a person calls it a ‘spade’, you call it a spade and not a shovel!

slide42

Deletions

  • Distortions
  • Generalisations
slide47

When people who are not used to speaking are heard by people who are not used to listening, then real change occurs.

slide49

Whether you

think you can….

You’re

probably

right!

Or whether you

think you can’t….

creating a simple belief change
Creating a Simple Belief Change
slide53

= ME

How do I see the situation?

How do I see the other person?

How do I feel?

What’s going on in my opinion?

1st

= THE OTHER PERSON

How do I see the situation?

How do I see the other person?

How do I feel?

What’s going on in my opinion?

2nd

= OBSERVER

How do I see the situation?

How do I see these 2 people?

What do I think is going on?

What might 1st position do to change things?

3rd

the p o w e r to change
The POWER to change!

Helping clients create ‘well-formed outcomes’

power outcomes
POWER Outcomes

Ask:

What would you rather have?

Positive

Is this within your own control?

Own part

What specifically do you want? With whom? By when?

What specifically

If you could have that tomorrow, would you take it? If you get hesitation Ask: “what stops you?”

Ecology

Can you imagine how it will be when you have achieved your goal? See, hear, feel..

Real

recipe for fielding challenges

A

Recipe for Fielding Challenges

C

Acknowledge

Clarify

Answer

Check

A

C

slide59

…what am I

going to do differently

after today?

slide60

If we always do what we’ve always done…

…we’ll always get what we’ve always got!

slide61

If I do nothing about it in 24 hours…

…I’ll probably

do nothing about it!

slide62

The ‘Star Fish’ Principle

tools techniques1
Tools & Techniques

An introduction to

NLP

Ian Govier

(Facilitator)

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