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Chapter Seven. Creating a Flexible Organization . 7 | 1. Learning Objectives. Understand what an organization is and identify its characteristics Explain why job specialization is important Identify the various bases for departmentalization

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chapter seven

Chapter Seven

Creating a Flexible Organization

7 | 1

learning objectives
Learning Objectives
  • Understand what an organization is and identify its characteristics
  • Explain why job specialization is important
  • Identify the various bases for departmentalization
  • Explain how decentralization follows from delegation
  • Understand how the span of management describes an organization
  • Describe the four basic forms of organizational structure.
  • Describe the effects of corporate culture
  • Understand how committees and task forces are used
  • Explain the functions of the informal organization and the grapevine in a business

7 | 2

what is an organization
What Is an Organization?
  • Define
    • Organization
    • Organizational Chart
    • Chain of Command
    • Staff (Advisory) Positions

7 | 3

considerations for organizing a business
Considerations for Organizing a Business
  • Know the major considerations for organizing a business
  • Be able to define and discuss
    • Job Design
    • Departmentalization
    • Delegation
    • Span of Management
    • Chain of Command

7 | 4

job design
Job Design
  • Define Job Specialization
  • Why specialize?
    • Know the rationale for specialization
  • Be able to define and discuss the alternatives to job specialization
    • Job Rotation
    • Job Enlargement
    • Job Enrichment
  • What are the benefits and drawbacks of each alternative?

7 | 5

departmentalization
Departmentalization
  • Define Departmentalization
  • Know the Common Bases for Departmentalization
    • By Function
    • By Product
    • By Location
    • By Customer
    • Combinations

7 | 6

delegation decentralization and centralization
Delegation, Decentralization, and Centralization
  • Define Delegation
  • Know the Steps in Delegation and theDelegation Process
  • Define
      • Responsibility
      • Authority
      • Accountability
  • What are the barriers to delegation?

7 | 7

decentralization and centralization of organizations
Decentralization and Centralization of Organizations
  • Know the difference between a Decentralized Organization and a Centralized Organization
  • What are the factors favoring Decentralization?

7 | 8

the span of management
The Span of Management
  • Define Span of Management
  • What is the difference between a Wide Spanand a Narrow Span?
    • What are common characteristics of the two organizational forms?

7 | 9

the span of management cont d
The Span of Management (cont’d)
  • Define Organizational Height
  • What are characteristics of Flat Organizations?
  • What are characteristics of Tall Organizations?

7 | 10

forms of organizational structure
Forms of Organizational Structure
  • Know and be prepared to discuss the different forms of organizational structure
    • Line Structure
    • Line-and-Staff Structure
      • What are the differences in the roles of line managers and staff managers?
      • What are reasons for conflict between the two managers and how to minimize it?
    • Matrix Structure
    • Network Structure (Virtual Organization)
  • Know the advantages and disadvantages of each organizational structure

7 | 11

corporate culture
Corporate Culture
  • DefineCorporate Culture
  • Know the Indicators of Corporate Culture
  • List the different types of corporate cultures
    • Networked Culture
    • Mercenary Culture
    • Fragmented Culture
    • Communal Culture
  • Be able to discuss the instances when cultural change isneeded

7 | 12

committees and task forces
Committees and Task Forces
  • Define Committee
  • Define the types of committees and know what distinguishes them
      • Ad hoc
      • Standing
      • Task Force
  • What are the advantages and disadvantages of reaching solutions via committees, rather than individual action?

7 | 13

the informal organization
The Informal Organization
  • What is the Informal Organization?
  • Define
    • Informal Groups
    • The Grapevine

7 | 14

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