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... and another ends up in pain.

Referenced Pain: The Art of Finding Out Why Benchmarking Sometimes Hurts. When one department trips… . ... and another ends up in pain. April 24, 2013. Is Benchmarking ever Painless? . The Survey. Is Benchmarking ever Painless?. Full disclosure. The World of the FBC

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... and another ends up in pain.

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  1. Referenced Pain: The Art of Finding Out Why Benchmarking Sometimes Hurts When one department trips… ... and another ends up in pain. April 24, 2013

  2. Is Benchmarking ever Painless? The Survey

  3. Is Benchmarking ever Painless?

  4. Full disclosure The World of the FBC as seen by the Primary Coordinators BIG data

  5. Tom’s World… BIG data

  6. Abstract • The pain felt in one part of a body (or one part of an organization) may not be due to a weakness in the pained part of the body (or organization). • While the pain is real, the part of the body (or organization) in pain may not be the true cause of the pain. • The pained part of the body (or organization) may be neither weak nor prone to weakness. • Remedies to mitigate the pain at the point of pain – will always be unsuccessful. • BOTTOM LINE: The pain and agony in the Parks Department’s output metrics might be the painful manifestation resulting from the benchmark inputs used by the nice folks in one of the administrative internal service departments.

  7. Referenced Pain • When some part of our body hurts, our initial conclusion is that the pointof the pain is the source of the pain.

  8. Referenced Pain • When some part of our body hurts, our initial conclusion is that the point of the pain is the source of the pain. • And perhaps, that the point of the pain is the exclusive sourceof the problem.

  9. Referenced Pain • When some part of our body hurts, our initial conclusion is that the point of the pain is the source of the pain. • And perhaps, that the point of the pain is the exclusive source of the pain. • And typically, we believe that if we focus on addressing the point of the pain, we can make the pain go away.

  10. Referenced Pain: Bottom Line Source of Pain Point of Pain

  11. The Physiology of Benchmarking Source of Pain Are the pain and agony in the Parks Department’s output metrics the painful manifestations resulting from the benchmark inputs used by the nice folks in one of the internal service departments? Point of Pain

  12. The Physiology of Benchmarking External Services ? Internal Services ?

  13. The Physiology of Benchmarking Pain Source Pain Point Big Cheese ADMIN ADMIN ADMIN ADMIN SOURCE HERE ? PAIN HERE ?

  14. Would You Like to Know More?

  15. Did Someone Say Pain? Welcome to Local Government – FBC Style Section 5: Animal Services Section 6: Building Development/Review Section 7: Code Enforcement Section 8: Environmental Management Section 9: Fire Rescue Section 10: Fleet Management Section 11: Human Resources Section 12: Information Technology Section 13: Parks and Recreation Section 14: Police Section 15: Purchasing Section 16: Risk Management Section 17: Road Repair Section 18: Solid Waste – Collection Section 19: Solid Waste – Disposal Section 20: Stormwater and Drainage Section 21: Traffic Engineering Section 22: Water and Wastewater

  16. Did Someone Say Pain? Welcome to Internal Services! Section 10: Fleet Management Section 11: Human Resources Section 12: Information Technology Section 15: Purchasing Section 16: Risk Management Note: “Section 12” refers to a “Section” not a “12-step Program”

  17. FBC and Pain Management Animal Services: AS012 Number of calls for service AS050 Number of animal control officer FTEs working in the field per jurisdiction size (in square miles) Building Development BD 017 Average Annual Cost Per Plan Review Four most expensive counties are more technologically-advanced This could be a good area for further study to see how some communities have developed more efficiency in the plan review process (electronic review, methods, etc.). (Page 6-1) Code Enforcement CE023 Complaints as Percent of Total Cases Gainesville = 85% Tallahassee = 35%

  18. FBC and Pain Management • PERFORMANCE DRIVERS • Commitment • Responsiveness • Alignment • Politics External Services ?

  19. FBC and Pain Management • PERFORMANCE REQUIREMENTS • Leadership • Management • Organization • Planning • Budgeting • Hiring • Retention • Training • Policies • Follow-through Internal Services ?

  20. FBC and Pain Management • Leadership • Management • Organization • Planning • Budgeting • Hiring • Retention • Training • Policies • Follow-through PERFORMANCE REQUIREMENTS PERFORMANCE DRIVERS S U P P L Y D E M A N D • Commitment • Responsiveness • Alignment • Politics

  21. Thank you! Tom Babington, Vice President-Technology Solutions EPIC Engineering & Consulting Group, LLC 407-381-3742; tomb@epicgroupllc.com Orlando, FL BIG data

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