1 / 11

The Transformation Of BPO Industry

Offline & Online Business outsourcing Non Voice Process in some non-voice employees interact with customers via email & chat support but not by phone or anything else they able to resolve and give appropriate solutions to the customers.<br>https://www.venconsolutions.com/non-voice-process/

vencon77
Download Presentation

The Transformation Of BPO Industry

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. The Transformation Of BPO Industry By:venconsolutions.com

  2. BPO, presently, serves two services 1. Voice based BPO 2. Non voice BPO

  3. Questions solved What's non voice back office? Why would you join BPO or even non-voice procedure? Is there growth in a non voice process job? What's the role of process executive-voice in cognizant? Which job is better when comparing a voice process with a non-voice procedure?

  4. Non-voice business process outsourcing (BPO) is where representatives don't work maybe not in call centres or other regions in which they'd talk with non voice process Noida, but are put in position performing back-office tasks; consequently, they do not use their voice.

  5. Examine the Risks of Outsourcing When there are benefits linked to business process outsourcing, then there are also risks you ought to address and examine prior to signing a contract with an outsourcing company. There might be behavioural risks because of differences and lack of communication, violation of intellectual property rights and privacy.

  6. Understand Your Aims First you must have a very clear understanding as to why you believe business process outsourcing is good for you. Is it as you can cut overhead and operations prices? Can it be to free you from handling an in-house job? Identifying your main motives for offline data entry projects in Chennai can help you formulate a better strategy so as to fit your needs to the remedy. Your reasons for outsourcing must lead you in the improvement of your end to end process. These reasons have to be communicated together with the BPO service provider in order the two parties can explore the alternatives available.

  7. Voice based BPOs require talking directly to customers either through outbound calling procedure or via inbound calling. For instance on the phone, which could be a project in the form of a revenue or support. Now, voice procedure is also about instant live chat, voice chat, and also the use of other technological systems.

  8. Establish Realistic, Achievable Expectations Most firms fail at implementing a thriving business process outsourcing strategy because they set high expectations and put high pressure on outsourcing vendors. They think that just because they have outsourced their in-house functions to professionals outside their business, they are easily able to get these people to do anything they need them to do by magic. When time comes that the results are delivered, these businesses become disappointed as anticipated.

  9. Thank you Credit:www.venconsolutions.com

More Related