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Engaging Staff Through CEO Led Employee Forums

Engaging Staff Through CEO Led Employee Forums. Minnesota Council for Quality November 2011. When the Student Is Ready…. The Four Paths to Engagement. Path of Self

vaughan-cantrell
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Engaging Staff Through CEO Led Employee Forums

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  1. Engaging Staff Through CEO Led Employee Forums Minnesota Council for Quality November 2011

  2. When the Student Is Ready….

  3. The Four Paths to Engagement Path of Self Being in touch with my passions, aware of my values, and bringing them alive in my daily work… taking accountability for my own engagement Path of Contribution Identifying the high purpose of my work and that my daily efforts support a worthy goal Path of Craft Developing an intense enjoyment in the day-to-day tasks of my job and engaging in a coming alive through a process of mastery and learning Path of Community Connecting deeply with others to bring out the best in all and making myself vulnerable to a community

  4. When the Student Is Ready…. Hardwiring Excellence Purpose, Worthwhile Work and Making a Difference Be Transparent About Performance Align Work and Behaviors to Performance Needs Develop Employees Celebrate

  5. The Art of Storytelling Who Am I Why Am I Here What is My Vision Teaching Stories Values in Action

  6. Employee Forums CEO Lead Held Every 3-4 Months Attendance Not Mandatory…but Getting the Content Is Minimum of 70% Attendance that is Tracked by Department 30 Minutes Long Start and End On Time (Door Monitors) Questions in Writing 26-30 Sessions Each Forum

  7. Forum Content Welcome and Set Stage 3-5 Minute Reflection 10 Minutes of Update and Next 90 Days 15 Minute Hot Topic

  8. Mercy Hospital 250 Beds 21,000 Inpatient Admits 57,000 Emergency Visits 2,600 Employees National Leader in Care Quality Very Poor Outcomes on Patient Experience Demographics

  9. Mercy Employee Engagement High Performer

  10. Reflection • Patient Stories • Employee or Departmental Impact • Personal Reflection

  11. Update and the Next 9 Days Goal: Make Staff Aware and to Align Behaviors Around Key Projects Summary of Current Performance in Six Focus Areas Care, Service, People, Finance, Growth and Community Limited Graphs or Data Summary of Sensitive Activities for the Next 90 Days

  12. Hot Topic Impacts all employees Targeted at an area where we need to improve performance Describe each employee’s role Examples: Awakening My Own Sense of Engagement Healthcare Literacy Infection Control and Hand Hygiene Safety Culture Patient Privacy Standards of Behavior Good Catch/Near Miss Reporting

  13. Transparency: Our Patient 3/21 64 year old to OR for small bowel and gall bladder surgery 3/28 Discharged from Mercy Inpatient Unit 3/31 Readmitted to Mercy Inpatient Unit with small bowel obstruction 4/2 To OR for exploration of bowel 4/7-4/10 Acquired C diff and VRE UTI 4/16 To OR for severe C diff and VRE abdominal infection-required partial colon removal 4/17 To OR for blood clot to restore circulation to right lower leg 4/17 to ICU for bleeding disorder, shock, and respiratory failure-required ventilator and central line 4/18 To OR for rectal hemorrhage-required total colon to be removed with open abdominal packing 4/29 To OR for tracheostomy and control rectal bleeding 5/11 To OR for persistent rectal bleeding. Surgical consult for possible removal of entire rectum 5/13 Transferred out of ICU to step down

  14. Transparency: Patient Experience By Unit National Average

  15. Aligning Behaviors with our Goals Dr. Wendy Slattery, Infectious Disease Sondra Hamilton, Environmental Services

  16. Aligning Behaviors: Good Catches

  17. Personal Reflection with Voting Technology

  18. The openness of a co-worker to feedback makes a difference as to whether I will check their work or give them coaching? Disagree Agree Strongly Agree

  19. Would you hold back information from your doctor or healthcare provider if you knew that your neighbor, family members, friends or co-workers might read your chart? Still Fully Disclose Might Hold Back on Sensitive Information Definitely Hold Back

  20. What is Most Important for Us to Do in the Next 90 Days to Improve Patient Safety? Tools and Equipment Consistently Fill Schedules Address Poor Performance Communication Between Depts Prioritize Dept Safety Items Training for Staff

  21. Mercy Employee Engagement High Performer

  22. My Desired Results Build My Relationship with Staff Role Model Grow Understanding of Challenges Align of Behaviors Around Goals Fun! Fan the Flame Within

  23. My Desired Results Path of Self Being in touch with our passions, aware of our values, and bringing them alive in our daily work… Path of Contribution Identifying the high purpose of our work and that our efforts support a worthy goal Path of Craft Developing an intense enjoyment in the day-to-day tasks of our jobs and engaging in a coming alive through a process of mastery and learning Path of Community Connecting deeply with others to bring out the best in all and making myself vulnerable to a community

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