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Кнопка производительности ИТ-Сервисов PowerPoint PPT Presentation


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Кнопка производительности ИТ-Сервисов. Управление пользовательским восприятием производительности ИТ-Сервисов. Подробнее: http://www.911 . prolan.ru. Business value для Сервис Провайдера. Возможность управления качеством обслуживания клиентов, практически, в режиме реального времени.

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Кнопка производительности ИТ-Сервисов

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: http://www.911.prolan.ru


Business value

, , .

- QoS (jitter, delay, packet loss ..) QoE ( ..) -.

PR -


= QoS + QE

QoE

QoS (SLA)

QoE

QoE

- <--

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. -, , , . ( , ) - , . Service Desk, -.



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ProLAN


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P.S.

ProLAN

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- GUI- RUM


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