Implementing a change control procedure within your firm
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Implementing a Change Control Procedure Within Your Firm. Presented by: TOBI M. HALL SYSTEMS OPERATIONS MANAGER SHOOK, HARDY & BACON L.L.P. FORMAT. WHY? Why do I want to have a change control system? HOW? How do I set it up and how is it managed?. WHY.

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Implementing a Change Control Procedure Within Your Firm

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Implementing a change control procedure within your firm

Implementing a Change Control Procedure Within Your Firm

Presented by:

TOBI M. HALL

SYSTEMS OPERATIONS MANAGER

SHOOK, HARDY & BACON L.L.P.


Format

FORMAT

  • WHY?

    Why do I want to have a change control system?

  • HOW?

    How do I set it up and how is it managed?


Implementing a change control procedure within your firm

WHY

Provides a consistent process for implementing changes that impact your user community

Fulfills requirements from your clients

Provides tracking of all system changes

Promotes communication between departments


Implementing a change control procedure within your firm

HOW

Develop a process that works both for your system owners and your user community

Get buy in from middle and executive management

Define in writing the Terms, Roles and Procedures


Terms

TERMS

  • System Change

    Any alteration to firm-managed information technology hardware, software or operating system configurations, and any alteration in standards for desktop hardware, software or image configuration.


Terms1

TERMS

  • Planned System Change

    A system change that does not resolve a system outage condition.

  • Emergency System Change

    A system change that restores an inoperative system to working order.


Terms2

TERMS

  • Change Request Status

    Change requests are categorized by status. A change request may assigned one of seven potential statuses

    • Denied – The change is not acceptable.

    • Pending approval – The change request has been prepared for the change management team and is awaiting approval.

    • Approved – The change request has been approved by the change management team. The change is scheduled to occur within a specific time frame.

    • Completed – The change has been successfully implemented.

    • Overdue – The change has missed its scheduled implementation date. The change request must be resubmitted before the change may be implemented.

    • Resubmitted for approval – The change was previously approved, but required a schedule or scope change. This change status acts as a pending approval change until the change management team grants approval.

    • Emergency – This change took place to resolve an outage situation. This type of change acts as a pending approval change until the change management team grants approval.


Roles

ROLES

  • System Change Owner

    Person accountable for overseeing a system change request

  • Change Management Team

    Group of supervisors and managers who are responsible for approving or denying a system change request.

  • Help Desk

    Responsible for notification to the user community of any changes that may impact their day-to-day work.


Procedure

PROCEDURE


Procedure1

PROCEDURE


Open discussion

OPEN DISCUSSION

QUESTIONS????


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