Implementing a Change Control Procedure Within Your Firm. Presented by: TOBI M. HALL SYSTEMS OPERATIONS MANAGER SHOOK, HARDY & BACON L.L.P. FORMAT. WHY? Why do I want to have a change control system? HOW? How do I set it up and how is it managed?. WHY.
TOBI M. HALL
SYSTEMS OPERATIONS MANAGER
SHOOK, HARDY & BACON L.L.P.
Why do I want to have a change control system?
How do I set it up and how is it managed?
Provides a consistent process for implementing changes that impact your user community
Fulfills requirements from your clients
Provides tracking of all system changes
Promotes communication between departments
Develop a process that works both for your system owners and your user community
Get buy in from middle and executive management
Define in writing the Terms, Roles and Procedures
Any alteration to firm-managed information technology hardware, software or operating system configurations, and any alteration in standards for desktop hardware, software or image configuration.
A system change that does not resolve a system outage condition.
A system change that restores an inoperative system to working order.
Change requests are categorized by status. A change request may assigned one of seven potential statuses
Person accountable for overseeing a system change request
Group of supervisors and managers who are responsible for approving or denying a system change request.
Responsible for notification to the user community of any changes that may impact their day-to-day work.