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14. MANAGING KNOWLEDGE PowerPoint PPT Presentation


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14. MANAGING KNOWLEDGE. LEARNING OBJECTIVES. EXPLAIN ORGANIZATIONAL KNOWLEDGE MANAGEMENT DESCRIBE USEFUL APPLICATIONS FOR DISTRIBUTING, CREATING, SHARING KNOWLEDGE EVALUATE ROLE OF ARTIFICIAL INTELLIGENCE IN KNOWLEDGE MANAGEMENT *. LEARNING OBJECTIVES.

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14. MANAGING KNOWLEDGE

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14.

MANAGING

KNOWLEDGE


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LEARNING OBJECTIVES

  • EXPLAIN ORGANIZATIONAL KNOWLEDGE MANAGEMENT

  • DESCRIBE USEFUL APPLICATIONS FOR DISTRIBUTING, CREATING, SHARING KNOWLEDGE

  • EVALUATE ROLE OF ARTIFICIAL INTELLIGENCE IN KNOWLEDGE MANAGEMENT

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LEARNING OBJECTIVES

  • DEMONSTRATE HOW ORGANIZATIONS USE EXPERT SYSTEMS, CASE-BASED REASONING TO CAPTURE KNOWLEDGE

  • DEMONSTRATE HOW NEURAL NETWORKS & OTHER TECHNIQUES IMPROVE KNOWLEDGE BASE

    *


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MANAGEMENT CHALLENGES

  • KNOWLEDGE MANAGEMENT IN THE ORGANIZATION

  • INFORMATION & KNOWLEDGE WORK SYSTEMS

  • ARTIFICIAL INTELLIGENCE

  • OTHER INTELLIGENT TECHNIQUES

    *


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KNOWLEDGE MANAGEMENT IN THE ORGANIZATION

KNOWLEDGE MANAGEMENT:

SYSTEMATICALLY & ACTIVELY

MANAGING AND LEVERAGING

STORES OF KNOWLEDGE

IN AN ORGANIZATION

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KNOWLEDGE MANAGEMENT IN THE ORGANIZATION

KNOWLEDGE MANAGEMENT:

  • Office Automation Systems (OAS)

  • Knowledge Work Systems (KWS)

  • Group Collaboration Systems (GCS)

  • Artificial Intelligence Applications (AI)

    *


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INFORMATION AND KNOWLEDGE WORK SYSTEMS

  • INFORMATION WORK:Work consists primarily of creating, processing information

  • DATA WORKERS:People who process & disseminate organization’s paperwork

  • KNOWLEDGE WORKERS:People who design products or services or create new knowledge for organization

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OFFICE AUTOMATION SYSTEMSMANAGING DOCUMENTS:

  • WORD PROCESSING

  • DESKTOP PUBLISHING

  • DOCUMENT IMAGING

  • WEB PUBLISHING

  • WORK-FLOW MANAGERS

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OFFICE AUTOMATION SYSTEMSSCHEDULING:

  • ELECTRONIC CALENDARS

  • GROUPWARE

  • INTRANETS

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OFFICE AUTOMATION SYSTEMSCOMMUNICATING:

  • E-MAIL

  • VOICE MAIL

  • DIGITAL ANSWERING SYSTEMS

  • GROUPWARE

  • INTRANETS

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OFFICE AUTOMATION SYSTEMSMANAGING DATA:

  • DESKTOP DATABASES

  • SPREADSHEETS

  • USER-FRIENDLY INTERFACES TO MAINFRAME DATABASES

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OFFICE AUTOMATION SYSTEMSMANAGING DATA:

  • DOCUMENT IMAGING SYSTEMS:Systems convert documents, images into digital form (e.g.: optical character recognition; microfiche)

  • JUKEBOX:Storage & retrieving device for CD-ROMs & other optical disks

  • INDEX SERVER:Imaging system to store / retrieve document

    *


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CREATE KNOWLEDGEKNOWLEDGE WORK SYSTEMS:

INFORMATION SYSTEMS THAT AID KNOWLEDGE WORKERS TO CREATE, INTEGRATENEW KNOWLEDGE IN ORGANIZATION

*


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CREATE KNOWLEDGEKNOWLEDGE WORKERS:

  • KEEP ORGANIZATION UP-TO-DATE IN KNOWLEDGE:Technology; Science; Thought; the Arts

  • INTERNAL CONSULTANTS IN THEIR AREAS

  • CHANGE AGENTS:Evaluating; Initiating; Promoting Change Projects

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CREATE KNOWLEDGEKNOWLEDGE SYSTEMS:

  • CAD/CAMComputer Aided Design/Computer Aided Manufacturing: Provides precise control over industrial design, manufacturing

  • VIRTUAL REALITY:Interactive softwarecreates photorealistic simulations of real world objects (Virtual Reality Modeling Language: VRML)

    *

14.15


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CREATE KNOWLEDGEKNOWLEDGE SYSTEMS:

  • INVESTMENT WORKSTATIONS: High-end PCs used in finance to analyze trading situations, facilitate portfolio management

    *


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SHARE KNOWLEDGEGROUP COLLABORATION SYSTEMS:

  • GROUPWARE:Allows interactive collaboration, approval of documents

  • INTRANETS:Good for relatively stable information in central repository

  • LOTUS NOTESTM IBM:Popular proprietary software; flexible changes, updates, editing; more secure than Intranets

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CAPABILITIES OF GROUPWARE

  • PUBLISHING, REPLICATION

  • DISCUSSION TRACKING

  • DOCUMENT MANAGEMENT

  • WORK-FLOW MANAGEMENT

  • SECURITY

  • PORTABILITY

  • APPLICATION DEVELOPMENT

    *

14.18


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AI

CAPTURE & CODIFY KNOWLEDGEARTIFICIAL INTELLIGENCE (AI)SYSTEMS:

AI:COMPUTER-BASED SYSTEMS WITH ABILITIES TO LEARN LANGUAGE, ACCOMPLISH TASKS, USE PERCEPTUAL APPARATUS, EMULATE HUMAN EXPERTISE & DECISION MAKING

*


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AI

CAPTURE & CODIFY KNOWLEDGEARTIFICIAL INTELLIGENCE (AI)SYSTEMS:

EXPERT SYSTEMS

NEURAL NETS

FUZZY LOGIC

GENETIC ALGORITHMS

INTELLIGENT AGENTS

*


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AI

ARTIFICIAL

INTELLIGENCE

NATURAL

PERCEPTIVE

EXPERT

INTELLIGENT

ROBOTICS

LANGUAGE

SYSTEMS

SYSTEMS

MACHINES

AI FAMILY


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AI

BUSINESS INTERESTS IN AI

  • PRESERVE EXPERTISE

  • CREATE KNOWLEDGE BASE

  • MECHANISM NOT SUBJECT TO FEELINGS, FATIGUE, WORRY, CRISIS

  • ELIMINATE ROUTINE / UNSATISFYING JOBS

  • ENHANCE KNOWLEDGE BASE

    *


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AI

EXPERT SYSTEMS

KNOWLEDGE - INTENSIVE

CAPTURES HUMAN EXPERTISE

IN LIMITED DOMAINS

OF KNOWLEDGE

*


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AI

EXPERT SYSTEMS

  • KNOWLEDGE BASE:Model of Human Knowledge

  • RULE - BASED EXPERT SYSTEM :AI system based on IF - THEN statements (Bifurcation); Rule Base: Collection of IF - THEN knowledge

  • KNOWLEDGE FRAMES: Knowledge organizes in chunks based on shared relationships

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AI

EXPERT SYSTEMS

  • AI SHELL:Programming environment of expert system

  • INFERENCE ENGINE:Search through rule base

    • FORWARD CHAINING:Uses input; searches rules for answer

    • BACKWARD CHAINING:Begins with hypothesis, seeks information until hypothesis accepted or rejected

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AI

EXPERT SYSTEMS

LIMITATIONS:

  • Often reduced to problems of classification

  • Can be large, lengthy, expensive

  • Maintaining knowledge base critical

  • Many managers unwilling to trust such systems

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AI

CASE - BASED REASON (CBR)

AI USES DATABASE OF CASES:

  • USER DESCRIBES PROBLEM

  • SYSTEM SEARCHES DATABASE FOR SIMILAR CASES

  • SYSTEM ASKS MORE QUESTIONS

  • FINDS CLOSEST FIT

  • MODIFIES IF REQUIRED

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AI

OTHER AI TECHNIQUES

  • NEURAL NETWORKS:Software attempts to emulate brain processes

  • FUZZY LOGIC:Tolerates ambiguity using nonspecific MEMBERSHIP FUNCTIONS

  • GENETIC ALGORITHMS:Use models of organisms to promote evolution of solution

  • HYBRID AI SYSTEMS:Combinations

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AI

INTELLIGENT AGENT

PROGRAM WITH BUILT-IN, LEARNED KNOWLEDGE BASE TO DO SPECIFIC, REPETITIVE, PREDICTABLE TASKS FOR:

  • INDIVIDUAL

  • BUSINESS PROCESS

  • SOFTWARE APPLICATION

    *


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Connect to the INTERNET

PRESS LEFT MOUSE BUTTON ON ICON TO CONNECT TO THE LAUDON & LAUDON WEB SITE FOR MORE INFORMATION IN THIS CHAPTER


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14.

MANAGING

KNOWLEDGE


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