Safety Observation Process. Pathway to an Injury Free Career If we can predict it: we can prevent it!. What Is a Safety Observation?. Tool to raise safety awareness in a non-threatening way Allows for directed / guided observation teams Tool to build trust Feedback loop mechanism
Pathway to an
Injury Free Career
If we can predict it: we can prevent it!
Characteristics of effective safety performance:
conditions, manage exposure to risks, reduce
exposure, and thereby reduce injury.
Apply a strategic approach:
Do Work Safely
Is the Person Clumsy?
Or Is the Problem . . .
Five Basic Principles
How It Is Now…
How It Should Be…
Human error is the cause of accidents:
You are highly trained
If you did as trained, you would not make mistakes
You weren’t careful enough
You should be PUNISHED!
Human error is a symptom of trouble deeper inside a system.
You are human
Humans make mistakes
Let’s also explore why the system allowed, or failed to accommodate your mistake
Let’s IMPROVE THE SYSTEM!
Vehicle Operator Observation 3.0 Parking
Observer rules for observing performance:
Judge the behavior of the worker being observed with the
same criteria you would use for yourself.
We judge ourselves with external factors.
We judge others with internal factors.
4 Essential Elements
Identify the critical behaviors and conditions
Use data to reduce/remove latent organizational weaknesses.
From: crisis reaction
Safety Stand downs
From: tracking accidents
Fix the problem
before it injures the
Identification of error
Total Recordable (TRC)
Days Away Restricted Time (DART)
First Aid cases
From: downstream factors
Near miss reporting
Develop defense in depth
Just work environment
reduce exposure, and reduce injury.
Apply a strategic approach:
Traditional methods to improve safety performance:
Traditional safety response:
Injury: employee finished cleaning toilet inside stall turned tight and hit head on coat hanger…
Response: retrain employee on being more aware of surroundings and potential hazards.
Injury: walking to truck, slipped on ice
Response: employee reminded to check walking area before proceeding to vehicle for slippery conditions
Injury: employee walking around vehicle-slipped on ice and almost fell
Response: retrain employee on slips, trips, and falls safety.
Injury: employee missed dip in sidewalk, slipped and fell
Response: be conscious of where you are walking
Injury: employee sneezed acute internal pain in lower left rib cage area
Response: encourage employee to stabilize body alignment before sneezing
Injury: disposing metal piece, cut edge caught employees glove cutting through and cutting finger
Response: need to describe to workers conditions that make up “line of fire” and self control of natural reflexes.
Police Car Flashing Red Lights
Radiation Work Practices
Slow down/speed up
Talk with caller
Consequences control behavior!
Factors that Affect the Power of Consequences
The most powerful consequences are:
Feedback is a powerful way to influence behavior
Reducing Errors (observations)
It is naïve (foolish) to think that positive reinforcement is the single mechanism for safety observations success.
Managing Defenses (data analysis)
The organizational change initiative, identification of system, facility, and equipment issues identified are at least as likely to be primary improvement mechanisms as positive reinforcement.
After the observation:
from positive feedback.
(Ex: What’s the worst accident that can happen? How could you be hurt doing this task. Why are you doing it this way?)
may be required from the person.
From January 2010 to May 2010 the Vehicle Operator Observation sheet was utilized by the ASM-MM group 24 times and by all other organizations 314 times.
From January 2010 to May 2010 the Lifting Observation sheet was utilized by ASM-MM 62 times and by all other organizations 268 times.