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Professor Driss Kettani, Alakhawayn University in Ifrane, Morocco

The impact of online services on rebuilding the trust in Government: The eFez Project experience …. Professor Driss Kettani, Alakhawayn University in Ifrane, Morocco 7 th Global Forum on Reinventing Government … Building Trust in Government … Vienna 25-29 June 2007.

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Professor Driss Kettani, Alakhawayn University in Ifrane, Morocco

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  1. The impact of online services on rebuilding the trust in Government: The eFez Project experience … Professor Driss Kettani, Alakhawayn University in Ifrane, Morocco 7th Global Forum on Reinventing Government… Building Trust in Government… Vienna 25-29 June 2007

  2. eFez Project in one slide!!! • Develop an experimental platform, in real world settings, that would allow us to capture the necessary knowledge and know-how, in order to: • Elaborate a Roadmap… • Design a formal framework to assess the impact of eGovernment systems on good governance… • Build a Model of ICT4D usage, production and dissemination in Morocco… And in similar developing countries • With these deliverables, we’ll have a better ability and more evidence to talk to our decision makers… And convince them… Dissipate the fears… Induce change management…

  3. Snapshots of the system… Kiosks…

  4. Snapshots of the system… Proximity Portal…

  5. Snapshots of the system… Online Procedures/ Services…

  6. How ICT can help? • Some elements of focus: • Any time, Any where, Any language, • Transparently, equally and equitably, • Quickly, correctly and clearly… • Cost effectively and efficiently… • Legally… • Not enough/convincing to conclude this presentation… • What is Governance? What is good governance? • How ICT can enhance good governance? • We need a systemic, structured and formal model of impact assessment…

  7. What is governance? • The UNDP defines Governance as: “the exercise of economic, political, and administrative authority to manage a country’s affairs at all levels. It comprises mechanisms, processes, and institutions through which citizens and groups articulate their interests, exercise their legal rights, meet their obligations, and mediate their differences” • There are many definitions… More or less different • Government vs. Governance…

  8. Why shall we trust a government? • We trust a Government when it practices, promotes and sustains GOOD governance… • What is good governance? • We need a definition that is practical and that allows a quantitative evaluation model… • We need to be able to measure, to compare, to benchmark, to peer review and to… • Enhance the performance… • The Governance process as a set of attributes…

  9. A Model of Impact assessment

  10. A Model of Impact assessment

  11. The eFez Impact Assessment Model… eFez was the first project in the world to have associated and measured the impact/outcomes of eGovernment systems (ex. online G2C transactions) on good governance, using a home made and recognized scientific and systemic model…

  12. Citizens satisfaction…

  13. Partners and Collaborators… • The International Development Research Center of Canada (IDRC)… • The City of Fez and specially the Agdal County… Thank you www.portaildefes.ma

  14. http://www.aui.ma/etech Gracias Thanks Grazie Brigado

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