Human Services: The case for change. Gill Callister Secretary, Department of Human Services. Human Services: The case for change. Purpose: To set out the case for change in human services and present a vision for a new, more effective and efficient human services system for Victoria.
We need to assist people to achieve their goals in all phases of their lives and in all domains of disadvantage.
Testing our ideas, starting with case management
The key features of Managed Support have been developed and we will continue to refine them as we learn about how the new model works in practice.
Geelong (pictured) and Portland,
The new case management model commenced at the trial sites in February 2012.
Creating a contemporary organisation
Local areas: deliver services where people are, when and how they need them, local responsiveness
Integration: move from a program/problem focus to a person/place focus , break down silos, greater focus on long term outcomes (social and economic participation)
Demand: move services to where people need them - reflect trends in population growth and demand - manage demand
Rural Victoria: investing to shift executive positions and increase flexibility of resource allocation ('surge capacity') for areas of high demand
Local decision-making within a strong accountability framework: push decision-making closer to the front-line, time to refocus the organisation on service delivery
Taking a big step: A new organising framework for bringing it to life
Service delivery oversight
Policy and corporate support
Areas: moving from program and problem to person and place
Divisions oversee and support areas
“No service that deals with a vulnerable child or family should be considered ‘stand alone’.”
“Our starting point must be to help vulnerable children and families before they are reported to statutory child protection services, to strengthen families and to prevent abuse before it occurs.”
“When families do come to court, procedures should encourage respectful communication among parties and minimise distress and confusion for the children.”
“When parents abuse or neglect their children and the children are removed from their family homes, the collective resources of government become a substitute for the family.”
“To drive improvement in outcomes for vulnerable children, there needs to be a wholesale improvement in the accountability and transparency of the support provided.”