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Mobility Project iPad Experiences & Results

Mobility Project iPad Experiences & Results. Child Welfare Technology Conference October 23, 2013. PRESENTED BY County of Ventura, Human Services Agency Mark Ridgley, Business Technology Department Catherine DeLaTorre-Martinez, Children/Family Services Department.

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Mobility Project iPad Experiences & Results

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  1. Mobility ProjectiPad Experiences & Results Child Welfare Technology Conference October 23, 2013 PRESENTED BY County of Ventura, Human Services Agency Mark Ridgley, Business Technology Department Catherine DeLaTorre-Martinez, Children/Family Services Department

  2. Mobility Project Then and Now • Initial Pilot Mobility Project – Fall 2011 • 5 iPads, Laptops with Broadband, Dragon Naturally Speaking • Rotation of equipment with 5 staff members • Mobility Project – Fall 2013 • 188 iPads now distributed • 45 Laptops • 10 Dragon Naturally Speaking Users

  3. Mobility Project Goals • Provide field-based social workers with simple, accessible, value-added tools • Maximize “office” utility in the field • Enhance productivity in the field – efficiency and effectiveness • Integrate ongoing feedback from social workers into continuous planning for new customized solutions

  4. iPad Features & Benefits • User-friendly for workers • Client-friendly (low-profile during sensitive interactions) • Access to web-based tools and apps • Access to desktop systems

  5. iPad Planning & Roll-Out • Technical research, equipment purchases, deployment of 188 iPads to field-based workers • Hands-on training for field-based workers • Establishment of a technology agreement requiring staff signature, and a lost/stolen equipment policy • Development of mobile device management, including remote lock and wipe capabilities

  6. iPad Standard Applications • GroupWise Mobility - email and calendar • Word processing • Speech-to-text software • Google Earth • GoToMeeting video conferencing • Google Translate speech translator for English to foreign language • PDF Forms access • Scanner Pro

  7. Off-the-Shelf iPad Apps – SAFETY • Google Earth app was used to plan a joint visit to a family’s home by social workers and law enforcement • Property layout was assessed so that staff resources could be positioned for maximum safety Privacy and confidentiality is maintained in the use of the iPads for this purpose.

  8. Fillable PDF forms app allows worker to fill in needed information, including signatures, and save, e-mail, or print forms at an office Off-the-Shelf iPad Apps – EFFICIENCY

  9. Using Scanner Pro app, workers can scan documents, manage them as electronic photocopies, and save, e-mail, fax or print them at an office Off-the-Shelf iPad Apps – EFFICIENCY

  10. iPad Access to Desktop Systems • Through the use of Mobile VPN and PocketCloud, social workers can securely connect to HSA’s network and access their workstation via a virtual desktop

  11. iPad Access to Desktop Systems • PocketCloud allows full utility of a worker’s workstation remotely

  12. iPad Access to Desktop Systems • Remote access includes HSA’s internal web site and non-web-based applications such as CWS/CMS

  13. iPad Productivity Enhancements • Preparation for Field Work • Case Management • Client Services • Customer Service • Employee Benefit

  14. iPad Productivity Enhancements • EFFICIENCY • Save a minimum of .5 hours/day on transcription and travel (at least 10 FTEs/year); time-savings will increase as more tools are offered and mastered • Enter contacts more timely while in the field • EFFECTIVENESS • Access key data in case management systems in real time to make informed decisions • Provide referrals to needy families in real time • Call up critical documents, such as warrants that facilitate access to schools for interviews

  15. iPad Productivity Enhancements • EASE OF USE • 98% of survey respondents find the iPad very useful or somewhat useful in doing their job • 94% of survey respondents report that the iPad has helped them do their job more easily, quickly, efficiently, or conveniently • METRICS UNDER ANALYSIS • Decrease in referrals open over 31 days • Increase in contacts entered timely • Increase in completion of Structured Decision Making elements for risk and safety

  16. iPad Future Enhancements • More customized apps • Electronic signature capability for legal documents • Video conferencing in the field to reach out to supervisors and other county partners • Cloud-based email, calendaring and collaboration services through Microsoft 365 mail services • Cloud based email will save $18 per device per month (or $40K annually)

  17. Mobility Project Contact Information • Business Technology Division Staff • Victor Guerrero, IT Manager 805-477-5127 Victor.Guerrero@Ventura.org • Mark Ridgley, OSC III, 805-477-5141 Mark.Ridgley@Ventura.org • Kate Eagan, OSC III, 805-477-5135 Kate.Eagen@Ventura.org • Children and Family Services Department Staff • Judy Webber, Deputy Director, 805-477-5312 Judy.Webber@Ventura.org • Pamela Grothe, Senior Manager, 805-477-5317 Pamela.Grothe@Ventura.org • Catherine DeLaTorre-Martinez, Administrative Specialist III, 805-477-5318 Cathy.DeLaTorre-Martinez@Ventura.org Thank you!

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