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TRAINING FOR INDEPENDENT TRAVEL AGENTS

TRAINING FOR INDEPENDENT TRAVEL AGENTS. Hotel Introduction. Different sources to help book hotels Different hotel booking engines on website. Hotel Categories. Garden View Mountain View City View Partial Ocean View Ocean View- Be Careful! Ocean Front Beach Front.

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TRAINING FOR INDEPENDENT TRAVEL AGENTS

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  1. TRAINING FOR INDEPENDENTTRAVEL AGENTS

  2. Hotel Introduction • Different sources to help book hotels • Different hotel booking engines on website.

  3. Hotel Categories • Garden View • Mountain View • City View • Partial Ocean View • Ocean View- Be Careful! • Ocean Front • Beach Front

  4. General Hotel Information • Hotel Ratings • Deluxe or Luxury: 4 or 5 star hotel similar to a Ritz Carlton or Hyatt Regency • First Class: 3 Star hotel similar to a Holiday Inn • Tourist or Budget: 1 or 2 star hotel similar to a Ramada or Super 8 • Types of Hotels • Airport • Downtown/Convention • Motels • Resort Hotels • Condos • Bed and Breakfast • Hostel-Europe

  5. Hotel Rates Factors to affect rates • Property location • Room Location • Room size • Number of people in room-extra fees possible • Efficiency/studio/suites • Meals • Availability • Season-high vs low • Day of week- weekend vs mid-week • Length of stay

  6. Agent Rates • Call direct • ichotels.com- Comfort Inns, Quality Inns, etc. • agentnet.com/ccra • starwood hotels (Sheraton): education rate

  7. Booking Hotels • Use our IATAN/IATA/CLIA/ARC #33530556 • You book you get 50% of commission • Hotels booked individually typically not pre-paid • Most hotel reservations require a credit card guarantee..some 1 night deposit • Room description/views can be “creative” • Maximum # of guests may apply/additional rates.

  8. Client Information Needed • Name for the reservation • Number of guests and ages • Location of hotel • Check-in/check-out dates • Number of nights • Type of room • Bedding • View • Smoking/non-smoking • Special requests • Applicable discounts/coupons or negotiated rates • Government rates are usually non-commissionable • Frequent stay number • Credit card to guarantee reservation

  9. Documenting the Reservation • Reservationist’s name-Phone • Print copy- email • Date and time of reservation • Name of hotel, address, phone # • Dates of check-in/check-out • Type of room • Rate plus taxes • Note any rate changes during the stay • Guarantee for late arrival or one night deposit • Confirmation # • Cancellation Policy • Send in a Booking Form

  10. Resources • Script • Park/Fly Hotel Packages • May need to call the hotel directly for these rates • International Holidays: www.internationalholidays.com username: 33530556 password: kprice or call them at 1-800-245-1573 • Hotel Directory: phone numbers • Agent Net: www.agentnet.com contact the Pulaski office for username & password. • Website for preferred suppliers.

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