Owner Association Manager

1. Owner Association Manager Facility Management Related Strategy Where are we today? Jeevan J D’Mello GDArch, CMCA, AMS Senior Director - Emaar Community Management

2. Focus Group Participants Abdul HadiAlalyak, MEFMA Board Member and Du Ahmed Al Hamdani, RERA Jennifer Blackwell-Spencer, GICM Michael Batty, BCS Navin Valrani, Al Shirawi FM Jeevan D’Mello, ECM

3. Focus Group Objectives • To discuss AM role/process in various services procurement on behalf of Owner Association (OA) for different occupancy and age. • Clarify roles of AM/Board/FM Service Providers • Clarify AM responsibilities WRT OA Constitution • Importance of structured contracts & adhering to best procurement practices • Identify required due diligence needed by AM before taking over the responsibility from OA. • Importance of site visit prior to tender submissions/quotes • Overview of status of technical plant equipment, contractual arrangements, funds available, asset registers, maintenance schedules and logs • Identification of common areas, common amenities • Develop required recommendation to standardize OA Management licensing and qualifications. • Educational requirements, standardizing qualifications e.g. CMCA, AMS • Continuing Education

4. Focus Group Objectives • AM expected limitations and challenges. • Proper Budget development & approvals by Board/RERA • Pricing strategy – By unit, square foot, type of property • Lack of Technical knowledge/ staff due to traditional AM role • Tools and skills needed by AM to implement OAM strategy • Administrative, Financial, Technical, Customer Service • Ensure best FM practices & qualified FM personnel on payroll • Add value to a building by improvements of common areas • Organize Community events • Individual skills – Communication, organization

5. Where are we today? • AM role/process in various services procurement • MEFMA has developed FM courses to educate AMs • RERA playing a role in ensuring AMs comply • Elected Boards are increasingly involved in procurement & tendering • Identify required due diligence needed by AM before taking over the responsibility from OA. • Standard RFPs for AMs floated by Boards • AMs have opportunity to review site, meet Boards • RERA initiating two Focus Groups to work on OA-specific matters • Develop required recommendation to standardize OA Management licensing and qualifications. • DREI signed MOU with CAI in Dec 2010 • DREI setup the M100 – Dubai committee to develop material with CAI • Enhanced AM curriculum being developed with new modules for continuing education

6. Where are we today? • AM expected limitations and challenges. • RERA reviewing all budgets based on standardized format & issuing approval letters • AMs now competing on lump sum prices and being selected by the OA • AMs now attending MEFMA FM courses and/or employing relevant FM personal • Tools and skills needed by AM to implement OAM strategy • AM Industry-specific events like MEAMCON 2010, AM Networking Session bringing best practices • MEAMCON 2011 + Expo scheduled for Dec 14/15 • New CAI Professional courses in Communication, Leadership conducted. • Financial & Risk Management courses scheduled for Dec 11-13

7. THANK YOU